Tamaraw Beach Resort

Beautiful Resort with worst Customer Service

me and my friends stayed in this hotel just this weekend September 23 to 25, 2011 and I've had the most terrible experience of Customer Service! We arrive at the Batangas Port at around 8am and i texted Tamaraw that we are already at the Batangas Port so they could estimate around what time they should be fetching us at Muelle Port instead they replied saying that i'll text them when we arrive at the Muelle Port. i thought that they would just be very near the port with their statement so i texted them as soon as we arrive at Muelle Port. We got off the ferry after around 10mins since there are other passengers who are also getting off the ferry but there is still no service from Tamaraw. Within 45mins at the Muelle Port, i had texted them several times following up our shuttle service but they just kept on saying it already left earlier and we should just wait!Come to think of it, the travel time from Batangas Port is around an hour and if they had their driver fetch us the moment i texted them when we are at the Batangas Port then he should just arrive in time to fetch us!!!After 48years and so the shuttle service had arrived but me and my friends are already so "badtrip" but when we arrive at Tamaraw we were honestly amazed by its beauty so we let bygones be bygones and look forward to enjoying our stay. The room are nice & clean, the resort is beautiful. But I had my most TERRIBLE customer service experience when I approach the front desk to discuss our departure on Sunday. I asked them whats the earliest time we could have our breakfast since we are scheduled to join the White Beach 8am trip returning to Batangas Port. There are 3 people in the front desk, a girl who looks like the receptionist as we often see her there, the quite old chinese lady who looks like the owner and a seemingly gay guy whom i dont know if he's just a staff or one of the owner. The girl replied that the earliest time we could have breakfast is 7am but the shuttle service starts at 8am. I asked them if they could have special arrangement even for just 15mins earlier 8am since we badly need to be at the White Beach at 8am and so the rudeness of the seemingly gay guy started!!! He replied to my very calm request boasting that they really start the shuttle service by 8am. He also said that since we would not make it they would just send us to Muelle Port so we could catch the ferry there. I said that I had confirmed our tickets at the White Beach and not in Muelle Port and i am unsure if the shipping lines will accomodate our tickets which clearly states White Beach. But the rude seemingly gay guy sarcastically replied to me - "Okay, cge sa White Beach namen kau ihahatid, ndi naman ako taga-dito eh, ndi ko naman alam db?"...He was outrageously beyond courteousness!!!!he could have explained in details what he knows and we could have just called FSL to confirm if we could just be at the Muelle Port. He was the most rude reception person I had ever met in my entire traveling years! I suggest that if you guys wants to visit the resort, then be ready to wait long hours for the shuttle service and for the rudeness of this guy!