Stonehouse Apartelle: Never trust Stonehouse Online Accomodation
Let me state first that this review points to unreliable and misleading online reservervations of Stonehouse Apartelle.
Earlier, few minutes ago, I tried to book online via their website for my friend coming to Manila this Feb 13, 2010. While finalizing my payments sing visa card, my connection was disconnected. So i decided to call them, and ask for confirmation. The receptionist answered that all rooms are booked already, and that my name is not on the list of reserved guests. I asked if my reservation was committed, will i be able to get a room. She asnwered, we can't, i even stated what will happen if come with us thinking we have a reservation already. The receptionist, asnwered she can't do anything about it. That we cannot have a room that day.
Before I commit my reservation, I scan each rooms and there are at least 2 Ruby, and other units have available too. I'M SURE ABOUT THIS AS I TRIED TO MAKE RESERVATIONS sevral times due to my intermittent internet.
NOW this is more interesting. The receptionist, asked me to call again after 5 mins, which I did. Then all the rooms are occupied, in 5 minutes. And she said they have no available units.... after 5 minutes!!!
What happened? I can only speculate. Perhaps its because Valentines Day eve, and they will only accept walkin and maybe ask for above regular rates. That's fine with me, I would understand that, but the should have made those rooms occupied ahead. The sudden change in the room availability gives us a very bad impression!
I have stayed with Stonehouse several times before, online reservations and walk-in. I like it because its close to St. Lukes, with wifi, mini-bar, and close to gimikan area. I know this place, i like this place, just BAD customer service!!!
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