| Hotel Rating: |   | | Satisfaction: |   | | Reviews: 6 | Photos: 8 | | 5 Coleman St |
 | Singapore Peninsula Excelsior Hotel Reviews | 1 - 6 of 6 |  |
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 | Peninsula Excelsior Hotel: A bit tired & worn, but OK
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I've had several good and one quite bad experience at this hotel. The bad: I couldn't shower because the water from the taps was rusty/filthy, and although I asked for it to be repaired it was still the same when I returned in the afternoon. Singapore is hot and humid, and one definitely wants to be able to shower frequently! Eventually, after making a big fuss on my first & second days, I was moved to another room and that was fine.
The hotel is clean but worn. The carpets and linen are tired, and the skirting boards scuffed, etc. I've found the housekeeping staff are generally unhelpful, but if you complain in person to one of the reception supervisors, things will be fixed promptly.
Check-in/check-out at peak times can take ten minutes or more as there are often queues. I find this annoyingly slow. During the day and in the late evening it's usually nice and quick.
My summary: if you're after luxury, avoid the Pen-Excelsior, and for value-for-money you might choose someone else unless you're getting a good rate such as that offered by the Singapore Airlines stopover package. But, if you want a relatively inexpensive, conveniently located, clean and adequate hotel, Pen-Excelsior is fine. I?ve tried various other Singapore hotels, some of which are newer and less shabby, but the service issues seem to be fairly standard across the board. As the Pen-Excelsior?s location is so good, you can get good deals on its price, and its problems are minor, I've kept going back on my regular business trips to Singapore.
the location is perfect : within 10-15 mins easy walk of conference centres, Boat Quay and Marina Square, Raffles Hotel, Raffles huge shopping plaza, hub MRT station (with easy, quick access to airport if you don't have a stopover transfer and don't want to take a taxi), Bugis Junction (tourist shopping bazaar), Chinatown, Suntec city shopping, and the electronics shopping centres of Sim Lim Square and Funan IT mall (the latter is right next door). The lovely Fort Canning Park is just down the road. Orchard Road is about 1/2 hr on foot, or quick and easy by MRT or bus. There are bus stops right outside the hotel, and combined with the MRT it's a wonderful location for getting to just about anywhere in Singapore.
I've stayed in both the Peninsula and Excelsior -- two adjoining hotels with a common reception, pools, etc -- and the former is probably newer and better. The pools are lovely. The gym looks fine, though I haven't used it. The reception supervisors are competent and eager to please/help, though some of their staff could do with training in helpfulness and friendliness (some can be a bit abrupt, verging on officious). The porters are generally very helpful, and will give you plenty of advice on how to get around by public transport and where to get good deals shopping.
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