I made a little roadtrip from Johor (Malaysia) into Singapore and tried out this cosy little hotel on Scotts Road. Checking in was easy as everyone working there speaks at least 2 language, definitely English. My room wasn't large but it was lux though. Molton Brown toiletries, soft towels, flat screen TV plus cable and the most comfortable bed I've ever been on - EVER! I just melt as I lie on the soft bed and cushy pillows, and don't want to get up. Location wise, it's not exactly Orchard Road (main "happening" place) but it's just a 15 min walk or an MRT ride from Newton station
The hotel is beautiful, I think it was refurbished lately and it's located on a quiet street away from the hustle and bustle of Orchard Road. It's also close to Newton Circus where in the evening, you can try local dishes for less than the normal food courts, plus it's more authentic.
For the past 3 years, I always stay in this hotel whenever I make a stopover in Singapore. As a member of the Preferred Guest Hotel / Starwood group (Sheraton, Westin, etc.) I always get an upgrade fro my room to a suite. The service is outstanding, the staff are very helpful in attending all my needs. The location is also perfect as its very near (just 2 minutes walk) to a nearby Metro station (the Newton station). It is actually located very near the Orchard shopping district.
Service is outstanding, an located on prime location, near to the business and shopping district.