Average but friendly
We stayed here for the first time for 2 nights because it's near Orchard Road, and when we were about to book our 2 nights at another hotel nearby, it was fully booked, so we decided to try this hotel.
I was already very happy by the friendly staff, from the bell boy, concierge and the receptionist,though there was this lady receptionist who just won't smile *the only person who won't smile*
When we arrived, i was told that they have a complimentary shuttle bus to the new Universal Studio Singapore. Which is good. , and the staff are gladly to help you arrange for it. The bus came on time.
The lobby of the hotel has a distinct perfume, which is too strong for me, but thankfully there was none in the room.
We had a S$202 (exclusive tax and breakfast) for a deluxe room. Which we booked online, and i was told there was a King size bed, but when we arrived, there was none. And the deluxe room is so small, i can't imagine how small is the superior room.
The design is so elizabethan, it lives up to the name, but i sure think it needs to re-design the rooms, and the poor lighting in the rooms.
Bathroom floor was stone cold, there was no complimentary slippers, but you can ask for it from the housekeeping staff which are friendly and fast.
Towels are worn out-looking with threads loose and thin. It needs a serious change for a new ones.
Room wasn't really that clean, the bed-head has dusts on it.
But when the staff are that friendly, you can easily forget about the unpleasant towels and dust above your bed (i think....)
I would not recommend this hotel for those with bad leg or can't stand long walks uphill, although it's near Orchard Road, it'll take up tp 15 minutes to reach this hotel.