Dodgy chairman?
I spent 3 weeks travelling in Sri Lanka and this was by far the worst place I stayed, despite the fact it cost more than anywhere else I stayed.
The staff were friendly enough, but slightly incompetent, however the real reason for my terrible stay was the owner of the establishment, the self proclaimed 'chairman' which he insisted on being called. He tried to hike up all the prices of the daily trips and charge me twice for the same thing on a number of occassions. He was generally rude and would call you a liar if you suggested that he was trying to double charge. However, being slightly obnocious was one of his better qualities.
After returning from a day trip on the third day I realised a pair of my shoes had disappeared from my hotel room. When I went to complain I was greeted by 'the chairman' proudly wearing my missing pair of shoes and only returned them after a lengthy argument.
Obviously I had decided by then that I would leave the following morning, however, the best was yet to come. That night walking back from the hotel restaurant I turned the corner near reception to find the chairman lying drunk on the floor infront of me with his trousers between his legs, clutching a copy of comopolitan of all things, ...need I go on?
Needless to say neither myself, or my wife and children were impressed.
Unique Quality: Not at the hotel.
The tea factory was particularly good and the people were extremely friendly.