Not a good experience
I booked 3 rooms for 3 nights for this hotel, and arrived the hotel exactly at 2pm for check-in. I have to wait for 30 minutes for check-in, as the rooms are not ready yet. I requested for 3 rooms to be on the same floor, if not available side by side. However, in the end i got all 3 rooms on different levels. And worst is, after the 30 mins wait (for check-in), only 2 rooms were ready, and the receptionist asked me to wait for another hour for another room (i.e. to wait until 3.30pm). I was very frustrated after the long 30 mins wait, and I demanded to see his manager 'cos I did not come in early to check-in, but check-in at 2pm. By right, they should know that how many people would be expected to check-in, and there are no reasons why they should let their guests waiting for so long. In the end, he didn't call on his manager, but another lady receptionist being more professional upgrade that one room for us. Not a good start for my vacation. The so-called deluxe rooms look exactly like the pictures of standard room as shown on the website, as well as the hotel official website. Nothing look like the deluxe room as displayed online.
I booked online through the internet for 3 deluxe rooms, and it has stated that it's in Tower 1, but I was given Tower 3, which is across the road. I was very unhappy about that. The receptionists say that there are also deluxe rooms in Tower 3. But when I booked online, it didn't state that deluxe rooms are also available on Tower 3. If you would go to the official hotel website, it also states that the deluxe rooms are on Tower 1. If only i knew that I would be placed in Tower 3, I would not pay extra money for a deluxe rooms, but just get a standard room. I felt so cheated. The rooms came with free wi-fi, but the wi-fi could not be accessed from the room(signal is really bad).
And as i was located on the 5th floor, at midnight i could still hear noises from the pub downstairs located next to the hotels. Even my parents located on the 7th floor, could also hear the noises after midnight.
One more thing, I was ask to put deposit for the rooms during check-in (well hotel rooms have all been paid online), which I just give my credit card (just like other hotels elsewhere). During check-out, I was told to wait for 2 weeks to get my deposit back to my card. I was shocked, because normally hotels would not take your money from the card, but just as a guarantee. But this hotel took the money out from my card, and only refund me the money 2 weeks later. Just by using credit card as guarantee, I've lost some money due to the exchange rate from bank. Terrible. My first time and last time staying there.
Unique Quality: Nothing unique i could see.