Flood ruin hotel stay
This is a good hotel but last 10 Oct 2006, it was raining for 5 hours which caused the area from BTS Nana station to the hotel to flood and the waters raised up to knee-high. At 6.30 pm, I begged someone in reception and concierge to have me picked up near the BTS station because I couldn't walk through the floods but they said their tuk tuk was unavailable and I should just try to find a taxi by myself.
It took me 2.5 hours to get home. At 850 pm, I took a taxi from Nana station and got off at President Grand Hotel at Sukhumvit Rd, when the taxi driver demanded BAHT 1000 to take me to President Solitaire a mere .8 km away. By then, I was really very angry and upset for choosing a hotel in a flooded and area and no transport to get me back there. The security guard of President Grand Hotel tried to stop several taxi drivers along the way but they refused because they wanted much more money.
Finally at 9 pm the reception clerk of President Grand Hotel called President Solitaire to inform them that a guest was stranded at their hotel. Finally at 9.15pm I was picked up by their van!
This hotel is a good hotel but the employees lack common sense. During an emergency situation, they should try to help stranded guests and have an emergency back up. The rain was pouring for 5 hours, so how do they expect their guest to get back to the hotel if it is flooded? Do they really expect us to walk in the floods with the water up to our knees and enter their lobby all wet and dirty?
