I stop twice a year in Thailand as I travel between Australia and Europe. This time, a friend was supposed to join in from Canada to roam around north Thailand for a week. But some flight delay made him cancel his trip.
I had the first night booked up in JW Marriott. Their excellent service was offered as you'd expect from Marriott all around the world. Thumbs up Marriott.
I cancelled the rest of our hotel/flight booking for Chiang Mai and decided to spend few more days in Bangkok instead.
I moved to Royal President.
The receptionist offered THB 2,900B per night. That's including the service/VAT plus breakfast.
When I said the internet booking showed prices starting from THB1,556++, she offered 20% discount (that is BHT580) if I stayed 2 or more nights. So, be it, I stayed the two nights. I paid a deposit of BHT4,000. The next morning, I went to pay the rest. There was a different shift manager, an old lady who spoke a little English. She charged a full rate of THB2,900. When I questioned that, she picked a big calculator and explained in broken English "Ok Ok,, 2,500 per night, 4,000 - 2,500 = 1,500. Give me another 2,000, that includes 1,000 deposit." So, she charged me THB2,500 per night. Now, that's a bit more than what the first receptionist offered. Anyway, I respect that some poor people can make their living out of that. It doesn't make a big difference for me to pay few extra dollars here or there.
I tried the breakfast the first day. Nothing special, the only thing I could consume was the guava juice. The next day, that juice was not offered. So, I ended up with a cup of tea only.
When I checked out, there was a young guy at the reception desk. He know my room number as I approached him. The paper work was there. A refund of THB200! Yes, two hundreds only. I just asked a simple question, what is the room rate? He goes politely, 2,900 sir.
I smiled and thought it is not worth repeating the whole argument for a third time for the sake of THB800. I just told him calmly, "I usually offer a tip of THB1,000 to receptionists and baggage handlers when I leave. But this time, I will just offer it only to the baggage handlers as you already over-charged me."
I went out for a last minute shopping. When I returned to pick up my luggage, I needed to print my flight's boarding pass. The old witch was there this time. I was asked to use their computer to email the page to her. Then she will print it for THB36. No worries, the internet was killing slow. It took me 10mins to send a web link to the boarding pass page. First, the old witch didn't know how to open the email. I showed her how to do it. Then her internet stopped working!!! It took over 30minutes trying to open a web page!!! I said, forget it. The online check-in would have saved me an hour at the airport, and here I am wasting that hour with you.
I was about to take my luggage and leave, when the witch asked me to pay ThB60. That's for using their computer!!!
I am quiet in nature. If my voice goes loud, then there must be something extremely annoying.
It was a bad mistake moving out of Marriott to Royal President. All I needed was a clean bed and a clean shower. I could tolerate the rest. BUT, I can't tolerate stupidity.
They are charging me for a service that didn't work!! Great, I decided to question the witch about the rates that kept changing from 2,900 to 2,320 to 2,500 then back to 2,900. She denied it first. When I told her this is a stupid lie as I faced her of her words a day before, she said we offer it only for 3 or more nights. Another cheap lie. I questioned her showing me the rate for two nights on her giant calculator!! She started mumbling in Thai, a sign of disrespect of guests speaking to them in a different language.
I didn't have time to waste. I gave luggage handlers their THB200 tip and headed to the airport with a rare bad experience in Bangkok.
I promised to spread the word. I will publish it everywhere.
If you are ever to stay in this place, make sure that you get all details written in your receipts beforehand. Not only a figure of the amount as these guys are cheap liars.
Unique Quality: The bed was clean. The restaurant staff were polite.
The concierge was helpful.