The Fusion Suites Bangkok

143/61-62 Sukhumvit 21 (Asoke), Sukhumvit Road, Klongtoey Nue, Bangkok, 10110, Thailand
#199 of 1,822 hotels in Bangkok
Bad (2.0 out of 5.0) 1 review
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No AC + Bad customer service

Bad (2.0 of 5.0 stars)
by written on February 11, 2012

The worst hotel and the most expensive compared with the rest of the hotels. It’s more expensive and it doesn’t offer a good value for your money, AT ALL. The small room is tiny and not recommended. The 2nd size room is OK but a lot more expensive than the neighbor, SilQ Hotel. If you want space and you go for the their biggest room you would be paying A LOT MORE that you would pay for one night at the Chateau de Bangkok or even Fraser Suites, and in both cases, you get a suite (bedroom, living room AND a full kitchen) compared to a simple room with Jacuzzi in Fusion Hotel.

Now to the hotel itself: the rooms are nice, the bed is very hard, the shower is a complete mess (they have only a tiny glass next to your shower, so expect water all over the bathroom after you shower, very inconvenient for the 2nd person!)

The breakfast is a continental breakfast, nothing spectacular.

And the absolute worst part is the staff. The worst I’ve seen in a LONG time (and if you read my comments, you should know that I stay in hotels about 80% of my time and I’m an easy going person) but this group were BAD.

We had a problem with the air conditioning, it didn’t work the 1st night, it took them several hours to fix it, the following morning. Then it broke again the 2nd night. They couldn’t fix it until the next morning, so we slept with a FAN (remember, this is a VERY hot part of the world, and we come from Maine!). The following morning and after they were not able to fix it, we had to move to another room, a total inconvenience. After my husband complaint for the situation, the manager told us that he was going to waive that night. When we check out, they charged us the full price for all the nights! We asked to talk to the manager and he told us “of course I am not going to waive anything, this things happen and if we waive the nights for every time something like this happens we wouldn’t make any money! No hotel in the world would do that, not even a 5 star hotel would waive completely one night!” Basically, all we got for sleeping without air conditioning for 2 nights AND having to move to another room was a “I’m sorry” that wasn’t even a sincere one.

Bottom line, we were going to stay an extra 10 nights and we said no go, let’s run out of this hotel as soon as possible!

Unique Quality: horrible customer service, stay away from this place... looks cute but it's not a good stay...

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Nearby The Fusion Suites Bangkok

The Fusion Suites Bangkok

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  • The Fusion Suites Bangkok Hotel Bangkok

Address: 143/61-62 Sukhumvit 21 (Asoke), Sukhumvit Road, Klongtoey Nue, Bangkok, 10110, Thailand

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Amenities at The Fusion Suites Bangkok

  • Restaurant
  • Suites
  • Shuttle Service
  • Room Service
  • Bar / Lounge
  • Free Parking
  • Free High Speed Internet

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