Library Hotel

5 out of 5 stars5 Stars

14/1 Moo 2 Bo Phut, KoSamui, , Koh Samui, 84320, Thailand

1 Review

The Library
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90%

Satisfaction Excellent
Excellent
61%
126
Very Good
18%
39
Average
10%
21
Poor
6%
13
Terrible
2%
5

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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Good For Business
  • Families87
  • Couples88
  • Solo63
  • Business100
  • Hidden charges and bad and rude service!

    by

    We recently held our wedding at the hotel and were incredibly surprised and disappointed with the rudeness and extra charges that the hotel events coordinator Anna came up with last minute! Our wedding planner had previously made all arrangements with Anna's predecessor and she refused to honor them. She added charges even for the chairs that guests sat on! When we questioned why we were being charged twice for the food, the staff at reception did not know that we had already paid and had to track Anna down who got on the phone and raised her voice at me. She interrupted me and did nit let me speak.
    When we were checking out, they tried to add charges and the price for washing 3 shirts doubled overnight. The shirts were handed back damp and ripped. They claimed we had taken a post card from the room which retails for 200 baht when we didn't even see it.
    While the rooms are beautiful and hi-tech, the phone didn't work, the bathtub broke and the compute key board had to be replaced.
    The hotel advertises privacy and has security guards everywhere; however while I was getting ready for the wedding I had tourists being led into the resort by a tour guide and encouraged to rake photos. I was photographed through the window by tourists while I was wearing a bathrobe and getting my hair done! This is an incredible invasion of privacy!
    While this place may be nice, nothing makes up for the terrible service and the invasion of privacy!
    Not worth the price or the bother!

    Unique Quality: The gardens are beautiful and the rooms too when the appliances work.

Comments

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 Library Hotel

We've found that other people looking for this hotel also know it by these names:

Library Koh Samui
Library Hotel Koh Samui
The Library Hotel Bophut

Address: 14/1 Moo 2 Bo Phut, KoSamui, , Koh Samui, 84320, Thailand