Samui Cliff View Resort & Spa

211 Moo 4, T.Maret, , Koh Samui, 84310, Thailand
(4 star hotel)
#101
Rank 101 of 252 hotels
in Ko Samui
Terrible (1.0 out of 5.0) 1 review
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Hotel Theft Alert!

Terrible (1.0 of 5.0 stars)
by written on May 17, 2011

Me and my friend checked into Samui Cliff View Resort on 15th May 2011. On 17th May 2011 morning, about 8:50am I sent my friend off for snorkeling at the lobby. I returned to our room (Room 304) 10 minutes later and the housekeepers had made up our room. I stayed in the room till lunchtime.

I went out for lunch at 1pm at The Cliff Restaurant, and when it was time to pay the bill, I discovered that 4,000 baht were missing from my wallet (my wallet is inside my handbag which was placed on the couch in our room). I counted my money the night before I went to bed, and I do not leave any money anywhere else other than in my wallet. Of that, I’m very sure of.

I returned to the hotel and spoke to the Front Office staff that I’ve lost my money. They took an hour to investigate and did not make an open investigation in front of me. The hotel manager / owner (name is Aem) came back to me and say he couldn’t find anything in the housekeepers’ (two) belongings.

I demanded to have one of the female hotel staff to do a body-search and to take off their blouse (in case money is hidden in their undergarments) on the said housekeepers in my presence (I’m a female). But the hotel manager told me that it is against the Thai traditions to do so, and if I insists, and they couldn’t find the money, they will report me to the police!

Since this is the case, I went to lodge a police report at BoPhut Police Station. They offered to do a finger print match but that would take at least 2 months or more to get the results, and I was required to leave my wallet with the police. I can’t afford to leave my wallet there as I’m a traveler and it would take some time before this case is settled, whether or not I will be able to get my money back. I requested their female officer to do a thorough body-search but there weren’t any female police officers around, hence, it couldn’t be done. I paid 20 baht to lodge the police report but nothing was resolved.

The hotel manager did not do anything to try to rectify the situation, did not offer any compensation, and thinks that his staff did no wrong whatsoever. He also commented that the money missing is a small sum! Therefore, I shouldn’t make such a hassle (as he puts it). I tried reasoning with him but he went back into this office, and didn’t attempt to mend the situation.

I’m very disappointed with the attitude of the hotel manager in handling this matter. The Front Office staff told me there were a few cases as such happened before to the previous hotel guests. So if this is a repetitive action, why didn’t the hotel manager do something serious about this? I was never even offered a mere explanation but was told to not make a big fuss about this since it is ‘not a lot of money’ and that ‘we are tourists!’

I urged all travelers to Koh Samui to avoid staying at Samui Cliff View Resort because this is a serious crime and that manager / owner has no intention to stop this from happening again.

Directions: Chaweang Noi

Nearby Samui Cliff View Resort & Spa

Samui Cliff View Resort & Spa

We've found that other people looking for this hotel also know it by these names:

  • Samui Cliff View Resort And Spa
  • Samui Cliff View Hotel Koh Samui

Address: 211 Moo 4, T.Maret, , Koh Samui, 84310, Thailand

Amenities at Samui Cliff View Resort & Spa

  • Restaurant
  • Swimming Pool
  • Room Service
  • Business Services

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