More about Diamond Cliff Resort And Spa
Do not stay at this hotel - be warned- Sydney Aust
What a disgusting resort - from managemanet to the grounds, rooms etc. Stayed here on 29.12.06 to 02.01.07 - checked in we were given a room that we did not book - it was shocking the second you walked in the smell of mould just knocked you out - the mini bar had a bottle of Johnny Walker black lable half empty. I pointed this out as soon as we entered room and further mentioned that this was not the suite I had booked and indeed paid for, staff member smiled made a phone call and we were asked to wait - she came back to advisoe no other room avail - we booked in Aug 06 - an ocean suite - second best room type in the resort 600 AUD ++ a night - asked to speak to the manager - not available - she said she would come back - by that time i could barely breath for the smell in the room - waited outside in soring heat for a hour - but no one came so we decided to go down to the lobby which is miles away asked to see the manager - however the manager took 3.30 hours to even speak to us - just shocking and in the end this Manager could not make any dececions - after we threatened to advise Quantas and take legal action as we paid for this room all of a sudden they found the room type we booked and paid for - this was 4 hours later of my holiday - and me crying in reception area - people looking etc and without any sort of compensation or anything else. All we wanted was what we paid for. Second night I had a massive fall on this pebble ramp walk way( very slipperey)! suffering a horrific back injury and still suffering with pain - the experience we had with checkin and the so called Manager we did'nt not even report it. The hotel is run down and very dated and for the money they are charging it is criminal. The Resteruants look like somenting in the 1970's and foof was a disgrace. We have worked it out now, it was the only place in Phuket that had a vacancy when we booked in Aug 06 for a 4 to 5 star property, now we understand why.
They have bus loads of Japanese who stay here and I think that it what they cater for they simply treat you as a second class person if you are not Japanese.
Sincerely, all in all this place is just the worst place and experience with such horrific managemant to treat you like this and try and steal my money by gving us a less superiour room than what we paidfor.
Spend your hard earned money else where - countless hotels in phuket far better and cheaper.
The worst resort in Phuket is the Diamond Cliff Resort in this catergory.
Wonderful holiday and a great hotel
Just returned from a fabulous two week stay at the Diamond Cliff. I sympathise with the guests who have submitted negative reviews, but I couldn't fault the hotel. The staff are unfailingly polite, friendly and extremely helpful, giving the sense that they really want to make sure you enjoy yourself.
Our room overlooked the middle pool and the sea. The view from our balcony was gorgeous, especially after dark, when the trees are lit with twinkling lights. The room was spotless and cleaned every day to an impeccable standard. The minibar is expensive, so be careful what you drink and eat, although it was great to have the use of a fridge. The restaurants are also quite expensive although the food was very good. You will probably not eat there much when you see what's available for much less money in the local restaurants.
Patong is everything you read about - very lively and exciting but it's also 'in your face' and very full-on. In places, it's undeniably seedy. The Diamond Cliff's location is great because you can visit Bangla Road, etc, if you like but escape to the calm of your hotel afterwards at the north end of the beach. I was very glad I hadn't chosen one of the hotels in the centre of town.
Shopping is amazingly cheap. You do get hassled in the shops and on the beach but remember, these brave people have lived through an appalling natural disaster and have to make a living.
Thailand is stunningly beautiful and the people are gentle, polite and friendly. If I went to Patong again, I would return to the Diamond Cliff.
A fantastic place to stay
We stayed here in January 2007. This was the third time we have been to the Diamond Cliff. The first was on our honeymoon, so we do have a history!
This time we returned with our family. Three children under 6. We booked adjoining rooms which were very spacious with three single beds in each.
We were made welcome, with many of the staff remembering us from our orevious two visits which were over 5 years ago.
The staff are friendly and polite and fussed over our children from the moment they arrived.
The facilities are great. The pools are all clean and well maintained and the rooms were cleaned and made up daily.
We booked and pre paid for breakfast for everyone but were only charged for the adults.
Our daughters birthday fell on the last day of our holiday and the hotel staff organised a cake that was delivered to our table at breakfast. Which she loved.
I have been shocked to read other peoples negative reviews of this hotel because I could not recommend it enough.
We love it so much that we have booked to return at easter.
It is a fantastic location, just far enought from the hub of Patong and only 100bt away from the action.
Don't be put off by other peoples negative experiences.
We had trouble getting into hotels on our trip to Thailand. The Novotel on Siam Square mucked us about a bit at check in and kept us waiting an hour and things didn’t improve here.
Initially everything was fine, we were taken upstairs to a conference room for a lovely introduction drink & briefing. We were then shown to our room but it was nothing like we had requested. To be fair it was a room in the range we booked but the bed layout was not what we believed it to be (a king and proper single bed ) and we had a dominating view of a roof and the back alley. It seems a bit picky but we put most of our resources and hopes into living in luxury in this resort and our room didn’t represent that at all. It seems the information we were relying on was displayed in a previous incarnation of their website and recent updates had removed a photo and room plan that got us so keen on Diamond Cliff in the first place ( here is the page that doesn’t have any links to it at the moment - [--] ). So here is our first tip, print out any and all relevant information as you get to it, it could prove handy later when trying to correlate booking promises and check in realities. I went down to reception and, maybe a bit too forcefully, tried to sort out the issue with the desk staff and then the manager, she denied such a room existed and invited me to show her the information on the internet, which I couldn’t. The resort policy was that an extended stay would automatically result in an upgrade (which our agent said wasn’t available) so I put this case forward and, luckily, a suite with a pool view was available but we would have to wait an hour before it was ready ( Novotel dejavu ). Thankfully the staff dealt with this situation with good grace and we were happier with the outcome despite the fact we were still in three separate beds. We spent our time by the pool relaxing with a beer and eyeing off the inviting water with anticipation. I went back to our original room in time for the allotted hour to pass and had to wait a further 20 minutes before we could finally move in.
We enjoyed the extra room in the suite and the sense of calm & luxury ( if slightly dated ). The single beds were huge and, despite being slightly firm, very comfortable. The pillows were very hard but, not to worry, Diamond Cliff has a range to select from and we found a better option. The balcony was small but we didn’t really use this other than for drying clothes on the supplied drying frame. A day bed arrangement with a table was by the window and this was perfect for relaxing or organising our days out. The bathroom area was fantastic. It incorporated a separate toilet so others could use the other facilities at the same time. A large marble sink area extended to cupboards and then to a separate bathroom with a lovely bath and views to the pool. There was a great sense of space in the suite and was almost perfect for our nine day stay.
The room was made up regularly, except for the last day, but the staff had a particular interest in keeping the room at a freezing temperature, we were always turning up the thermostat for some relief.
There were three pools in the resort, one across the road right on the coast, one in the middle of the resort next to the restaurant and one higher up the hill surrounded by hotel rooms. The last pool was the most popular and for good reason, everything has been thoughtfully considered. The pool was expansive. There were no sharp edges to hit and there was a floor rising to the edge with a rougher surface so you can easily walk in or out without slipping on tiles. The pool bar faces the kids section where there is a water slide that all kids, and some adults, just loved, a waterfall that provided hydrotherapy massages and a spa section in the shade of a tropical garden. It has to be the best pool I have ever seen. Being able to sit at the pool bar while watching your kids have a great time close by was just perfect, but watch out, the turtle themed seats at the bar are very slippery and could prove to be a challenge if too much time is spent at the bar. There were pool toys for all to enjoy. Unfortunately the pools were only open from 10am to 6pm so no early morning dips to start the day, this is particularly frustrating in the evening as the other two pools have tremendous ocean views and offer a fantastic environment to watch the sun set, this is not to be! PLEASE DIAMOND CLIFF - EXTEND YOUR POOL OPENING HOURS. The pool bar prices were hotel reasonable, food quality average. Lounges were always available with very little bed reserving, but if this pool’s busy there are still two others to choose from.
Breakfast was in a nice restaurant next to the middle pool. The food was fine but we just couldn’t get excited about this, we’ve had better and this is one area that lets the resort down a tad. The shuttle back up to the room was very welcome.
The complex is situated on a steep slope and a shuttle vehicle is used to transport people up & down, also to the restaurants on the beach road as the one of them belongs to DC. There is also a free mini bus shuttle to Bang La Road on the hour in the evenings from about 6-9, it helps to book ahead but it is possible to catch one on the hop. The two minute tuk tuk ride to Patong was 100 baht ( comparatively expensive considering 60 baht will get you quite a distance in Bangkok - I know it could be comparing apples & oranges but I just didn’t get it ). There is always a bunch of these at the base of the hotel driveway. Walking in takes about 15-20 minutes to the shops and is quite easy. There was a traffic officer (?) to help cross the beach road safely.
We felt the staff were just wonderful with their friendliness, warmth and keenness to help, this has to be Diamond Cliff’s best aspect.
There is much to like here, the rooms are large and the pools great, but a nice hotel with better breakfast and pool hours could easily tempt us.
Better than we expected
Just returned from 5 days at the Diamond Cliff and we were pleasantly surprised after reading some the reviews. My wife and I and two young kids (6 and almost 3) found our stay quite enjoyable.
As they claim, it's in the 'quiet corner of Patong Beach' at the north end, just beyond (north of) the beach proper. The 'beach' directly across the road from DC is actually a rocky outcropping with bits of sand, you need to walk about 300m south to hit the beach properly. It's far enough away from the fun mess that is Patong Beach to be properly secluded, but it's a short walk or Tuk Tuk ride to the action.
We booked into a suite facing the main pool. While the adults might have preferred a sea view, for the kids the pool was probably more interesting. The landscaping is quite nice and plays into the vertical setting against the mountain well. The room itself was clean, modern and very big. The sunken tub with a view out into the pool area (assume it looks into the sea for the seaview rooms) was very nice, though not over the top. A nice touch for sure.
All around service was very good. We didn't exactly test their capabilites as our trip was blessedly event-free, but in particular the staff is fond of children (as in most Asian countries) and ours got regular pats on the head as we walked by. Everyone stops to ask where you are from, how are you liking Phuket, etc. All in all very family friendly we thought.
Arriving late, we ate at the restaurant by the ocean (across the street, still part of the property) and had average to bad Chinese food on the first night. Coming from Beijing, our standards are pretty high, but i'd say it's still average compared to american chinese food, for instance. The Sichuan prawns were not like any Sichuan food I've had...it had sauce instead of a pile of peppers. Weird. The breakfast buffet is good in terms of quality but a little slim if you're looking for fancy options. We weren't, especially the kids, so no problem there. BTW, eat the pineapple every chance you get. Phuket pineapples are small, sweet and crunchy. Buffet dinner one night great for kids, OK for mom and dad if you stick to the basic grilled seafood like prawns, langostinos and crabs. Throw a little fish sauce with chili on it and viola, instant Thai seafood. Restaurant not busy, freshness might be an issue with some dishes, but ours just fine. Pricey, but about half compared to JW Marriott buffet, which we also had on a trip to visit friends also in Phuket. (Marriott buffett with 4 beers, 2 juices, 2 adults, 1 kid (other kid free) was about $140 US)!!!!
Main pool fantastic. Kids loved it and quite a few other families with kids. Nice setting w/little swim-up bar. Lots of inflatables for the kids. Really fun but small corkscrew waterslide that the 6 year old wouldn't get off of. Warning: pools do close at 6 and don't open until 9. Not a problem for families, but couples might wish they could take a dip in the evening.
Good mixture of Japanese, Korean, European, Chinese and a smattering of Americans. Mostly asian folks and very friendly. I would say the westerners tended to be couples and the families from Asia.
All in all a very pleasant resort, would definitely consider going back. Got to see a bit of the Marriott and Le Meridien for comparison and they are both WAY out of the way. You are definitely not stuck at Diamond Cliff the way you are at some of the big internationals, so take advantage and walk into Patong Beach proper, and see the throngs in their thongs on the beach!
Also, best meals at a little place (restaurant and gasthaus) called Baren (Bear) on the main north road into PB, about a block off the beach.
Fantastic combination of the noisy Patong Beach scene with privacy and friendly staff.
Recommend staying in Grand Wing. Luxury!
We booked 2 super deluxe rooms (standard rooms) for our stay for 8 nights for my husband and I as well as my sister and our 2 year old son.
Once checking into our rooms which were in the middle section of resort we realised that they had put us into 2 rooms both with 2 single beds. I was not happy at all since i had requested for both rooms to be King beds.
Rooms were quite spacious with timber flooring, very small balcony which looked over rusty roofs in front with a partial ocean view.. I rang reception and immediatly complained and asked for another room with king bed and ocean view but was told that there was nothing left except for 2 rooms next to the lobby with no views at all. I insisted that there must be something else and i asked how much an upgrade would be to the Grand Wing in 2 Diamond suites.. They insisted that the hotel was fully booked but after an hour of realising that I was not going to go away until something was done, they suggested a Grand Family suite in the Grand Wing section which I could upgrade to free of charge as it was the same price per night as two super deluxe rooms... After being taken to the room for an inspection i was immedielty relieved as the suite was gourgeous and a lot more like what i had imagined. I would definatley recommend these for familys or even 2 couples.. If not defiantley stay in the Grand Wing in a Diamond suite as these rooms are much nicer and have a much better outlook with every room guareented an ocean view plus or grand wing pool view.
We had room 2507 on the 3rd floor (only 3 grand family suites in resort). 1st floor had large lounge room with couch and 2 chairs, dining table for 6, large kitchenette with electric kettle for heating baby bottles, huge day bed with ocean view window and a massive balcony with chairs and sunbeds and a bathroom with shower, toilet and basin. Wooden staircase led to 2nd floor where there was a huge marble bathroom with double basins, toilet and a huge spa/shower that had shutters that opened out with a superb ocean view. Main bedroom was huge with king size bed and another balcony that had absolute superb ocean views as well as spectaclur views of the main pool below which is situated in the Grand Wing. Main bedroom had a huge dressing area with 2 wardrobes plus a desk. 2nd bedroom was also huge which had 2 singles beds, desk and wardrobe. On the first night we pushed the beds together to make into a King bed and after that the housekeepers made it up properly every day into a king size bed with king size sheets and blankets. All rooms and toilets also had telephones and radios and both bedrooms had TVS as well as the lounge room.
We spent time at all 3 pools in the resort and our favourite one was the one situated below our room in the Grand Wing. It had a waterfall for massaging, waterslide and swim up bar... We found the resort to be really quiet and there was no more than 10-15 people at the pools everyday. All 3 pools provide free beach towels as well as pool side dining and drink menu.
We used the hotel babysitting service for 2 nights as well and had no problems. They use the housekeepers for the babysitting and we had a lovely Thai lady who was just gourgeous. They charge 120BHT ph which is dirt cheap and I couldnt praise them higher.
I would defiantley recommend dining in Patong as there is so many restaurants to choose from to suit anyones budget.. We had dinner at 3 of the resorts restaurants... First one being Franco Romo which was very average. 2nd was the Thai restaurant which was absolutley beautiful and i would recommend definatley to try and then the 3rd was the Japanese which was just average again and to be honest I would have much rather preferred to have eaten in town.. Room service had some lovely choices to choose from but very pricey.
We hired a Tuk Tuk on the first day and went into town to Ocean plaza on Bang la rd and did some shopping at the supermarket..
All in all I would defiantley stay again at the Diamond Cliff, especially because of the location and ambience but I would be making sure that I stayed in the Grand Wing again not in the standard hotel section as I did find this a little dissapointing.
Rooms are really big and accommodated, The staff is friendly, but they keep distance to the customers. Something not very common in Asia. Restaurants too expensive if you compare it with the restaurants downtown.
by pernod - last update: Jan 12, 2004
We stayed in Patong beach at the Diamond Cliff Resort. The hotel & staff were superb and highlights of the trip include ; trip to Phi Phi Island and view from the top (worth the 30 minute climb), James Bond Island & floating village, great local food ( local restaurants and street stalls) & nightlife. My wife says a visit to see elephant show 'Fantasea' a theatrical type performance is a must. Also being there during the Songkran water festival was a buzz, never experienced anything like it, pure madness throwing water over everyone for the day. We felt like kids again with huge water pistols, great fun !
We have stayed in Bangkok a couple of times and you either love it or hate it. We love the hussle and bussell. The tuk tuk drivers are great fun but take you via jewellers and tailor shops to get their gas coupons, I think we have visited most of the jewellers, tailors shops in Bangkok. We loved the Grand Palace, Vinanmek Royal teak mansion, sailing down Chao Phraya river and of course the shopping. We bought lots of fake designer gear. The hotels are all reasonably priced and to a good standard. We have stayed in Century Park and last time we stayed in Patpong at the Montien which was a great location for the night markets. We could visit Bangkok over and over again and always see something new.
Cost of taxi from airport to Diamond Cliff Resort
Can anyone tell me roughly what I should expect to pay in Aust. dollars for a taxi from the airport to the Diamond Cliff Resort on Patong Beach at 10.30pm. Can you book a taxi as you do in Bali for a set price or do you just hail one? Thanks in advance, Suzanne.
RE: Cost of taxi from airport to Diamond Cliff Resort
The limousine from the airport to patong beach is about 600 baht. The taxi price varies between 250-350 baht.
You can see this prices in aust. dollars from this currency converter
RE: Cost of taxi from airport to Diamond Cliff Resort
it will cost you $8 to $10 aud for the trip,taxi rank right out side airport make sure its metered and its turned on,I think you can book one inside air port but it might be dearer