Mangosteen Resort & Spa Phuket

99/4 Moo 7 T. Rawai
(4.5 star hotel)
#51
Rank 51 of 431 hotels
in Phuket
Pleasant (2.5 out of 5.0) 3 reviews
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Value Score

Poor Value

Costs More than similar hotels

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Family Travel Spa and Resort Romantic Travel and Honeymoons
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Golden Tulip Mangosteen phuket disapointment

Bad (2.0 of 5.0 stars)
by written on September 23, 2012

Staff were excellent.
Facilities were tired.
TV was from the arc ages.

5 star rating advertised. I rate it as just about reaching the 3 star. If you are looking for RESORT accommodation then don't stay here. Photo is of 2 only villas that have been recently renovated. I would rate these 2 villas only as close to a 4 star. These were the villas that had the sea views. These were used to show prospective investors into one of the many accommodation investments being offered in Phuket. All the rest are in desperate need for a spruce up. Had pipe problems where water from shower ended up creating a bath. Notified management but nothing was done. Ended up booking out early.

Unique Quality: The pool and seating area around the pool is lovely.
Spa facilities are lovely.
Restaurant is lovely. Food is lovely.
Staff were lovely.
TV was the old box style. (flat screen tv in the 2 renovated villas only)
price was cheap. (should have known it was too good to be true)

Cathy&Gary's Profile Photo

Mangosteen Resort & Spa Phuket

Bad (2.0 of 5.0 stars)
by written on November 23, 2011

We booked 4 nights at the Golden Tulip Mangosteen Resort during August through last minute.com.au; it was a mystery deal for a Deluxe/Jacuzzi 74 sq mtr room for $50 a night. We were in room 203. So considering for the same time this room is around $200 a night it was a good deal.

Having said that I would not pay any more as we were disappointed in the condition of the property, the room etc, nor would I ever stay here again. Some sites say this is a 4 star property & some say 5, I would class it as maybe a 3 star.

Even though this villa is 74 sq mtrs, the actual size of the room is not that much bigger than a normal size hotel room, it is the bathroom & outside Jacuzzi area that add to the space. That is a nice area but no privacy if someone next door is in their Jacuzzi as well!

The television is very old and small; I did read reviews before we booked that went back as far as April where the Manager said the televisions were being replaced. There are only 40 rooms here so they should have been replaced a long time ago. As of 6 weeks ago there are still old television sets.

The furniture is very dated, the tacky coffee table in our room was badly scratched, the lounge is shocking, rock hard, watch if you sit at the end & lean against the side cushion, there is no outside frame supporting it, very easy to fall to the side.

When I opened wardrobe door the handle fell off in my hand, now I do not believe this is the first time it ever happened as it was extremely loose, but easily fixed by swapping the handles around which we did.

The thatched roof of our verandah area needs replacing, there were holes in it, when it rained we had to move the chairs as it came pouring through!

One of the outside chairs had a funny slope to it, I felt like I was sitting on an angle so took the cushion off and it was broken underneath, there was a rusty nail poking through, so the right hand side of the seat was not connected properly to the base. Could have been quite nasty if it collapsed as that nail was level with the top of my leg!

Why is there no soap dish in the shower, something so simple? The shampoo & conditioner containers are chipped & stained, not something I would expect to find in a quality resort. However the shampoo & conditioner were of good quality, very nice to use.

The way room 203 is positioned with the pool seating up the little hill is extremely noisy, so no sitting outside reading as you can hear everything that people laying on the sun loungers at the pool are saying. So choose another room.

At checkout no one was interested in helping taking our bags down the hill to the car.
It is all these little things & they are easily fixed that make a resort stand out from the others. Maybe we have been spoiled at other resorts, but they are the ones that make us want to go back.
We had room service & also ate at the pool, the food was nice & prices ok. The pool was smaller than expected but a lovely setting.

The villa next door to us was broken into while we were there, everyone knew about it and we were quite surprised that no one from the hotel mentioned it at all, maybe they were trying to keep it quiet, but very obvious when you see police etc. We actually met the people whose room was broken into, it did happen. Funny thing is Gary thought he heard someone at our door in the early hours the same day!! Not sure if there is security there as in 4 days & nights we did not see a security guard once.

We met quite a few other Australians who had booked through Stardeals, $199 for 7 nights plus another internet deal similar to Scoopons etc. They all had to attend a 1.5 hr presentation (trying to sell timeshare). So just be aware of this depending on who you book with.

Everything I have mentioned could be fixed easily to bring the hotel back up to the standards it maintains it has.

I would not recommend this hotel if you are disable or if you are not too good on your feet due to the steps and being quite slippery when wet.

michelle_x11's Profile Photo

Beautiful hotel with spectacular views

Great (4.0 of 5.0 stars)
by written on July 29, 2005

One week from Christmas to New Year's Day 2003 - 2004. The hotel had opened recently. It has a quite isolated location in the siouth of the island on a hill. No beach that you could wlak to, you have to take the hotel shuttle. No restaurants or shops around the hotel so be aware of this when you book it. You will need a lot of books as there are not many possiblities to go visit something from here except for the organised tours you can book at the reception.
The beach you will be driven to is great and long, it even has a river flowing into the sea that you can use for fun activities.

Unique Quality: Very tastefully decorated rooms in a zen asian style with lots of attention paid to details. Try the suite which has a jacuzzi on the terrace from which you can admire the ocean.
The standard bungalows all have a nice outdoors shower an are also very well equipped and placed all over the hill.

The pool is wonderful and has lots of different corners, you can swim around the restaurant in some sort of canal, you have massage jets, a bridge and on its edge the best view of the Andaman.

Directions: A 1 hour drive from the airport towards the south, not far from Nai Harn Beach

Nearby Mangosteen Resort & Spa Phuket

Mangosteen Resort & Spa Phuket

We've found that other people looking for this hotel also know it by these names:

  • Mangosteen Hotel Nai Harn
  • Mangosteen Resort Nai Harn
  • Golden Tulip Mangosteen Hotel Rawai

Address: 99/4 Moo 7 T. Rawai

6 Photos of Mangosteen Resort & Spa Phuket

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Amenities at Mangosteen Resort & Spa Phuket

  • Restaurant
  • Swimming Pool
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Shuttle Service
  • Free High Speed Internet
  • Beverage Selection
  • Spa
  • Suites
  • Airport Transportation
  • Bar / Lounge

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