Phuket's greatest resort
I stayed from November 20th to December 8th The accomodations are great, comfortable beds and well appointed rooms. Hotel is located in very beautiful gardens which are well maintained. Food service and entertainment are the best! We travel all over and found the staff very friendly! The different views are great and the three tired pool is exquisite.
Escape from the madness at the Novotel
The Novotel Phuket Resort is for travelers who appreciate the comfort, safety and luxury of Western style resorts with an injection of Thai architecture and hospitality. The lobby is an absolutely stunning design characteristic of the hotel and opens to breathtaking views of the lower bay and beach. Rooms are middle of the road for Western standards but still quite nice and indicative of a typical 3 star experience. We didn't spend much time in our room because the hotel has quite possibly one of the best pools that I've ever had the pleasure of enjoying. The pool is double tiered and has flowing waterfalls backed up by the view I mentioned earlier. We experienced outstanding service from all staff members and also enjoyed the buffet dinners each evening in the main restaurant. We didn't mind that the hotel didn't have it's own beachfront because we were only staying for a few days before departing to the splendid beaches of Phi Phi Island. The city is raucous but a good time even if you are travelling with your spouse. The nightlife is always good for a few laughs and some fond memories. I think couples would be better staying in Phuket for only a few days before heading off to a more romantic locale; however, you would be hard pressed to find a more relaxing hotel to spend a few days than the Novotel Phuket!
Wouldn't stay here again
I stayed at the Novotel Phuket with 2 girlfriends in July 2006. I have been to Phuket twice before and stayed at the Central Karon Village and Chedi Phuket those times and loved them both.
One of the reason we chose the Novotel was because we thought we'd be in walking distance to the main strip in Patong, this is not the case, we walked once, it was too far in the humidity so every other time we used tuk tuks. (Usually 100 baht). The hotel itself is looking a little tired and is probably better suited to adults travelling with children rather than adults travelling alone. For instance there was often loud disco music and rowdy games going on in the pool for the kids which isn't my idea of a relaxing time.
The staff were friendly enough until we ran into problems. We stayed 5 nights, 2 of which we had no electricity for most of the day and all night and therefore no air con. I know Phuket is known for its blackouts however when you're paying $250 plus a night you expect (as they seem to at other hotels) that they'd have a generator... no such luck. We went to reception and asked to speak to someone about it and it was either 'no english sorry' or 'not our fault.' We weren't trying to suggest it was their fault however it just didn't seem right considering what we paying each night that the hotel didn't offer anything in the form of compensation. When it was over they sent the maid around with a hand picked flower for each room. She couldn't speak any english other than sorry. I really didn't think this was appropriate or fair on the maid as by this stage we feeling pretty fed up and a flower from outside didn't really cut it.
The room itself was nice and the bed comfortable. On the negative side, there was a continual foul smell from our bathroom and the balcony only had hard wooden chairs (no cushions) so we weren't able to use that at all.
In summary I felt this place was overpriced for what we got, customer service was poor and from experience there are much nicer, more relaxing places to stay in Phuket.
Stayed at the Novotel in August of this year, very nice resort but is up a large winding hill. The resort shuttle will take you up and down if you ask them ( and happily too), but if you are walking take the steps past the pool which lead all the way to the bottom.
You can get a tut tut for about $3 australian dollars and it is a nice 15 minute walk into town. The food is average and I found the night time buffets to be overpriced. The pools are lovely in an a 3 tiered effect. Staff are very helpful. The rooms are nice, clean and spacious.
The main problem I had with this hotel is that it is just to far away from the main part of town, and there is no just popping back to your hotel for a swim or to unload your shopping etc.
Nex time I would stay more central to the shops, restuaurants etc.
Quiet, lovely hotel at the end of the beach
We stayed at the Novotel for a couple of nights during our honeymoon. It is located on a hill at the end of Patong Beach (within walking distance of central Patong), and the beach is right across the street. We had a lovely stay here - from check-in until check-out. We were not looking to stay in a loud, crowded area around all the action, so this was perfect for our needs. The rooms were clean & spacious, the restaurant was delicious, the staff is very nice, and the massages were a very good value. The hotel is also located next to Baan Rim Pa, which is one of the best restaurants in Patong - be sure to book a dinner reservation at sunset (the hotel will book for you, if you ask), where you can have a relaxing dinner/drinks while watching the sun set over the water. We would definitely stay at this hotel in the future!
Liked: hotel location, reception area, room decoration, breakfast buffet, helpful stuff, orchides on our pillows every evening
Disliked: pool bar, lack of electricity after thunderstorm: one day we stayed without electricity and airconditioning from 10am to 8pm! they said that it was the municipality's fault.
I would surely recommed this hotel to all.
View from Novotel Patong Hotel Balcony
Tours in Early Dec 2006
My husband and I are off to phuket early Dec 06 for 14 days, as this is our first time over there, i am a little concerned on how bust it will be. We have booked accomadation already, does anyone know what the novotel phuket is like? Aslo should we book our tours before we arrive or will there still be openings if we wait and book when we are over there?
Thanks in advanced for any replies