Twinpalms Phuket

4.5 out of 5 stars4.5 Stars

106/46 Moo 3, Surin Beach Road,, Cherng Talay, Thalang, , Phuket, 83110, Thailand

3 Reviews

Twinpalms Phuket
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95%

Satisfaction Excellent
Excellent
73%
699
Very Good
18%
174
Average
4%
44
Poor
1%
17
Terrible
1%
18

Value Score Poor Value

Costs 94% more than similarly rated 4.5 star hotels

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Good For Couples
  • Families87
  • Couples92
  • Solo82
  • Business91
  • Very Cool, No Service

    by

    Cool hotel, the pictures are great but everthing else sucks.

    You can only get a towel if you sign their towel policy and pass in a card when you want one
    Walk to the beach over a roam and thru an ugly park is bothersome
    Service is bad considering the five start this hotel wants to be

    All in all, if you pay 3500 then its fine, if paying 10000 then go somewhere else where you get much much for your money

    Unique Quality: The sell sunscreen for 3000 in your room

  • FilipDemuinck's Profile Photo

    Our favourite hotel in Phuket

    by

    The "Twinpalms"hotel in Phuket is our favourite hotel for a beach holiday. In its tropical garden and large swimming pool you come to rest. Its restaurant uses top ingredients like lobster, wagyu, sashimi, agnus beef.... The Brunch on Sunday's is excellent and comparable to the quality of the brunch of a "The Four Seasons" hotel. This hotel is rightfully earned the label of "Small Luxury Hotel of the World".

    BBQ's at the "Catch Beach" club, the bar on the beach, reading in a couch on the beach terrace... It makes it all complete.

    Link:
    http://filipdemuinck-kristelpardon.blogspot.com/2009/11/twinpalms-hotel-phuket.html

  • Marvellous design on an excellent beach

    by

    Twinpalms is one of the best quite beach location hotels we have ever stayed in. The beach area is a little crowded but not the section reserved for the hotel. The design of the hotel is magnificent and the pool runs the whole length of the hotel. Some rooms even lead straight into the pool. Customer service is excellent and the staff all make you feel really special. In this area we would definitely not go anywhere else.

    Unique Quality: Architecture and design. The pool. Very quiet.

    Directions: On Surin beach and about 30 minutes from Patong.

More about Twinpalms Phuket

Almost 5 star

by TripAdvisor Member gwengineer

We stayed at a very awkward time as they were having some major pool deck and unit construction going on. The hotel is 100 meters from the beach across a municipal park.
It is in the same area as the ultra-luxurious Amanpuri Hotel. Surin Beach is ideal if you want to be close to everything but be out of the crush of Putong Beach or Kata Beach.
Tsunami damage was minimal here but very evident at spotty locations around the island.
Rooms are large (we stayed in a deluxe lagoon room) and ours had direct steps into
one of the two pools. The staff is super friendly and helpful. There is a taxi stand in front of the hotel as well as hotel cars to get around. Rental cars on the island are about $30 per day. The food at the hotel is the best on the island. Maybe the best that I have ever had in a hotel. Bartender can make a great martini or mojito and if you travel much in Asia you know what a plus that is. Owner is Swedish and management is Swiss so you know it is going to be right.
ALMOST 5 star.....sadly the only disturbing thing is the TwinPalms advertises that children are discouraged but in fact, we constantly had very young children in the pool, in the restaurant and in the spa. Try a great massage with some child screaming down the hall.
When questioned, I was told a private party and local residents, etc. If they had a policy to exclude very young children, they would get that last star from me anyway!

Paradise!

by TripAdvisor Member jzk75

What a wonderful hotel! It is in the perfect location on Phuket and the setting is perfect. The staff are great, the rooms are wonderful (esp. GrandPalms) and the prices are more than reasonable. Highly recommend!

Beautiful hotel in Surin Beach Area

by TripAdvisor Member jbontrag

My wife and I spent 4 nights at the Twin Palms hotel in Phuket. It is a breath-takingly beautiful hotel in Surin Beach near the Amanpuri. The grounds are lovely, the pool is stunning and the restaurant (The Oriental Spoon) is delicious.

Service at the hotel was wonderful. The staff are happy to drive you up to Bang Tao beach or the Amanpuri at no charge and are extremely friendly otherwise.

The hotel lies across the street from the beach as do all of the hotels in this section of Phuket and requires about a 150 meter walk -- very easy. The beach is really nice and there are lots of places to eat.

We enjoyed a deluxe suite that overlooked the pool. The balcony was great and very relaxing. The bath was spectacular with a separate tub and shower. Very modern design with clean lines. Highly recommend!

Pure paradise!

by TripAdvisor Member Ruhanv1

We stayed at the Twin Palms resort for 7 nights in February. We arranged for a airport pick before our arrival and we were met by their limousine driver upon arrival at Phuket airport with a complimentary drink and a refreshing towel. The journey took about 20 minutes and upon arrival at the hotel we had non alcoholic cocktails and flower bracelets waiting for us.

When you first approach a hotel you booked online, are usually apprehensive as you hope that it's as good as you expected it to be. Sometimes the photos and reviews can be misleading. Not this time. The hotel was simply exceptional and it took our breath away. Arriving in the evening was fantastic as the lights by the pool really illuminated the design and beauty of the place.

We had an upgrade to one of the superior rooms with a balcony. If you book directly and stay for more than 6 nights, you get the upgrade for free. The bathroom was something out of a design magazine and the bedroom comfortable enough to feel like home after a few nights.

The pool was very relaxing but I would recommend securing a bed next to the pool fairly early on during the day. We normally just dropped a few towels before breakfast. We had lunch and cocktails next to the pool on a few occasions and the service was exceptional. There were only a few kids while we were there but we would highly stress that this is not a hotel for kids. They would only irritate other visitors and would be bored by the lack of children's activities. In regards to breakfast, it is quite pricey but worth it. I would recommend ordering room service as it's 1) more comfortable and 2) you only pay what you order for.

The spa is worth visiting. We both had a special which included a body wrap and a full body Swedish massage. It was the best spa we visited whilst in Phuket and lives up to to it's reputation.

The restaurant is also gaining a reputation in the area and worth at least one visit, however there are better and less expensive options in the vicinity. I would recommend Silk which is only 5 minutes away as well as the restaurant right next door to the Twin Palms (the name now escapes me).

We have stayed in 4 and 5 star hotels all over the world and during our stay, we were baffled as to what the Twin Palms could do to upgrade to a 5 star rating. This is the perfect hotel for couples or those wishing to escape from the commercialised side of Phuket for a few days. Just writing this review makes us want to return... We stayed at the Twin Palms resort for 7 nights in February. We arranged for a airport pick before our arrival and we were met by their limousine driver upon arrival at Phuket airport with a complimentary drink and a refreshing towel. The journey took about 20 minutes and upon arrival at the hotel we had non alcoholic cocktails and flower bracelets waiting for us.

When you first approach a hotel you booked online, are usually apprehensive as you hope that it's as good as you expected it to be. Sometimes the photos and reviews can be misleading. Not this time. The hotel was simply exceptional and it took our breath away. Arriving in the evening was fantastic as the lights by the pool really illuminated the design and beauty of the place.

We had an upgrade to one of the superior rooms with a balcony. If you book directly and stay for more than 6 nights, you get the upgrade for free. The bathroom was something out of a design magazine and the bedroom comfortable enough to feel like home after a few nights.

The pool was very relaxing but I would recommend securing a bed next to the pool fairly early on during the day. We normally just dropped a few towels before breakfast. We had lunch and cocktails next to the pool on a few occasions and the service was exceptional. There were only a few kids while we were there but we would highly stress that this is not a hotel for kids. They would only irritate other visitors and would be bored by the lack of children's activities. In regards to breakfast, it is quite pricey but worth it. I would recommend ordering room service as it's 1) more comfortable and 2) you only pay what you order for.

The spa is worth visiting. We both had a special which included a body wrap and a full body Swedish massage. It was the best spa we visited whilst in Phuket and lives up to to it's reputation.

The restaurant is also gaining a reputation in the area and worth at least one visit, however there are better and less expensive options in the vicinity. I would recommend Silk which is only 5 minutes away as well as the restaurant right next door to the Twin Palms (the name now escapes me).

We have stayed in 4 and 5 star hotels all over the world and during our stay, we were baffled as to what the Twin Palms could do to upgrade to a 5 star rating. This is the perfect hotel for couples or those wishing to escape from the commercialised side of Phuket for a few days. Just writing this review makes us want to return...

Lovely hotel

by TripAdvisor Member pollydoodle

We have just stayed 6 nights at Twin Palms having booked on the internet. Everything you have read in previous reviews is true and the photo's are very realistic. Bad points, not many but the only complimentary tea and coffee provided is a daily ground coffee sachet and four earl grey tea bags and no milk. We bought milk and tea bags at a small shop near the hotel but it would have been nice had it been provided. Pool side menu very limited and at times it took the staff a little too long to clear away cups etc around the pool. Food in the oriental spoon restaurant was good but not exceptional.

Avoid the restaurant next door ( weaves ) , food very over priced, bland and I found a live maggot in my cheeze!
Dont expect any request for a late check out to be succesful, I e-mailed a request 4 weeks prior to our visit and asked if it was not ok to let me kmow and I would book another night. We had a 8pm flight. I didn'thear from them so thought it was ok but had to check out bang on 12 noon.
Watch the europeans grabbing pool side beds early in the a.m ( pre 6am ) it is very funny. There are usually plenty of beds anyway.
We really liked this hotel, the staff are lovely and generally very helpful. Room are large and very comfortable, we were in a grand lagoon room with direct access to the pool, lovely bathroom , big bed.It's not suitable for children, all there is for them to do is splash in the pool and annoy adults who just want some peace.

look no further!

by TripAdvisor Member tronicmusic

joined small luxury hotels of the world (its free, and very useful for uprgades), booked a grand deluxe room. (62sqm) got an upgrade to a 102sqm suite!

the hotel is very new. about one year. very contemporary hip design with lots of dark wood in the rooms. love it. suite has plasma tv etc., normal room also have dvd players etc.
service is very good and staff speaks much better english than i expected.

restaurant is also surprisngly good.

do not eat at weaves next door. had a very disspointing meal there. lovely interior design...completely overcooked tuna.

i have some friends that regularly stay at the amanpuri. i am now telling all of them to get a suite here instead. much more bang for the buck while still not compromising on luxury and style.

anyways, stop looking elsewhere and book this hotel for your holiday. the smaller room (which are still very large) are also very nice.

Very very nice

by A TripAdvisor Member

If you want a relaxing, quiet holiday with your partner, in a classy, modern hotel in a quiet area, the Twin Palms can't be beaten. If you want a lively holiday or to take children, then I suggest that you may want to look elsewhere.

From being picked up at the airport to being dropped a week later, the staff were friendly yet professional. It helped that they had a very nice product to sell - modern, clean rooms (although check where yours will be - only some have "pool access"); huge varied breakfast buffet and a spa which will keep you occupied when you need a break from the pool. The restaurant is nice enough, but expensive compared to others nearby.

The beach is only 200 metres or so walk away, and there are loungers reserved for Twin Palms customers and plenty of beach bars / restaurants there to keep you going during the day.

One small "however" - if you want a taxi to go somewhere, just cross the road to barter at the taxi rank - if the hotel do it for you, they charge a higher fixed price.

Also, be warned there is little to do if it rains, but then who goes to Phuket for anything other than sunshine?

Recommended.

Highly recommended!

by TripAdvisor Member lindygirl

we booked a room for 4 nights at the twin palms in march 2006 after we saw pictures of the pool on phuket[-]. we weren't sure what to expect (is it too good to be true?!) but after reading reviews on trip advisor we decided to go for it. we loved the twin palms!!

we arranged for a private car to take us to the hotel and were met by their driver at phuket airport. the drive was about 20 minutes and we were greeted in the beautiful lobby by the hotel staff. we upgraded our basic room to one with a tub and pool access - i think it came out to less than US$40 a night. it was a great call - again, thanks to reviews on trip advisor.

we took full advantage of the spa (massages and facials), 24-hour internet access, breakfast (included when we upgraded the room), gym, and pool. the decor of the hotel was modern and beautiful... rich dark wood and very clean lines.

the hotel is within walking distance to the beach - we dined on the beach almost every night. there's also a section of the beach reserved for twin palms guests. just show your card to pick up towels and use any available beach chairs.

if you need a taxi just walk to the taxi stand just outside the lobby. you'll probably save some money by doing that because i think the hotel charges you a little more for the "service."

the only complaint i have: we brought a brochure for canoe adventures to the front desk to have them book the excursion for us. they made the reservation and we charged it to the room but did not find out that they booked us on an entirely different excursion until we were on a boat heading out! the hotel booked us on a phi phi island tour but we wanted to explore caves! it was puzzling - we showed them a brochure for cave exploration and told them we wanted to go on that excursion but they booked us on a phi phi island tour instead. when we mentioned this to the front desk staff after we returned they didn't offer any compensation for their mistake. i was a bit disappointed by this. we really wanted to see the caves but would not have had time because we were heading out the next day.

Photos

From The Balcony, Twin Palms, PhuketFrom The Balcony, Twin Palms, Phuket

Forum Posts

Twinpalms Hotel

by slcharmer

Has anyone ever stayed at this Surin beach hotel? Are there other things, besides sunbathing, to do on surin beach? My boyfriend and I will be there early December. Any tips or suggestions would be helpful.

Re: Twinpalms Hotel

by Russian_Guy

Take a bike and explore the island)))

Re: Twinpalms Hotel

by Rodan44

I didn't stay there, but I stayed next to it at the Chedi. Just so you know, Twin Palms is not actually on the beach, but a block off the beach. We almost stayed there because the website made it look like it was directly on the beach, but we were glad we didn't when we saw how far it was.

Surin beach is really only good for sunbathing and body boarding, as the surf can be quite rough on that side of the island. Of course I went in the off-season so it's probably clamer during peak-season.

Comments

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 Twinpalms Phuket

We've found that other people looking for this hotel also know it by these names:

Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Hotel Thalang

Address: 106/46 Moo 3, Surin Beach Road,, Cherng Talay, Thalang, , Phuket, 83110, Thailand