Nothing but the best at the Hanoi Elegance 2
We had a good feeling about this hotel from the beginning. All of our communication was done through email and the hotel staff was very prompt and courteous with all of their replies.
We arrived early in Hanoi and the staff let us check in early. EVERYONE (and I really do mean every single staff member) were both accomodating and cheerful.
The rooms themselves are what you would expect from a small boutique hotel. The room size (superior) was good enough for the two of us and it would have been a waste to spend any more money on a big room because we hardly spent any time there. The free internet/computer in the room was great because we were able to send emails from the comforts of our own room. Bottom line is, if you want to experience the true charm of Hanoi and the people, stay at a boutique hotel like this (Can't beat the location). Otherwise, book yourself a room at the Sofitel and know that you really are missing out.
We enjoyed the hotel so much that we even brought back a couple that we met on a tour. Unfortunately the rooms were all booked but the staff went out of the way, calling different hotels and helping the couple find another hotel. You can't beat that service!
To each and everyone one at Hanoi Elegance 2, thank you for making our stay in Hanoi great. You took care of us from beginning till end, everything from making sure that we were not cheated on our Taxis to holding all of our luggage when we went to Sapa. We will come back!!