From our arrival to our departure we were happy with all the services provided.
The room was large and very comfortable, naturally, it was also spotless.
The buffet breakfast was excellent and suited to all tastes.
(only worry was the charming young girl who was in charge of the toaster, and who had been provided with metal tongs to help remove any stuck toast........... a real worry and not worthy of a 5* hotel)!
Delighted to find a hotel where they DO understand what a Do Not Disturb sign means, well done!
Lovely comfy, relaxing ground floor bar, great place to people watch and to enjoy some soothing live music during the evenings.
Adjacent bakery/cake shop is a real treat/ a terrible temptation.
Three small but charming in hotel shops for most needs including postage stamps.
Would stay here again when next in Hanoi.
Overall, a lovely experience, well worth a visit !
Nice pool, but not being used by guests during my time there.
Massage facilities on offer beside the gym, US20 for 45mins.......... seemed reasonable!
Good location and taxi drivers DID seem to know where to go!
Charming staff on duty, on reception and in the dining areas and shops.
