This is new luxury hotel in Hanoi. Located right in the heart of the city and within walking distance to Hoan Kiem Lake and many other tourist attractions. Everything is from good to best. The thing I like best about this hotel is all bath amenities is L'Occitane's products.
We did not stay here. We visited because it was famous and ended up having lunch here.
The Grand Hotel Metropole Hanoi first opened in August 1901. The hotel was a joint venture between French businessmen André Ducamp and Gustave-Émile Dumoutier. Ducamp became its first general manager. The hotel became increasingly popular during the rubber boom. The Metropole Hotel was the first place in Indo-China ever to show movies.
Famous people who have stayed at the Metroplole include actor Charlie Chaplin and his wife Paulette Goddard, plus authors Somerset Maugham and Graham Greene.
During the Vietnam war Jane Fonda spent several weeks at the hotel. She was seeking refuge from the bombing at the hotel's underground bunker. Joan Baez cheered the spirits of the American troops by singing in the hotel's bunker during US air raids. We did not see this bunker but apparently it has recently been restored and is now tourist attraction.
Nice place in Old Quarter area were the busiest street of Hanoi, closed to all shops and restaurants
The buffet breakfast are excellent ! from cold to warm variety
Golden time hostel is both a hotel and a hostel and located right in the center of Hanoi.
I stayed there with a friend in a private room and this place was really excellent.
At first it might not look like much as it's located in one of those traditional narrow vietnamese houses but the rooms are really nice and a very good deal when you consider that we paid 20 dollars a night for a twin room there and that was including breakfast and free coffee all day long.
One thing i really like about this place was the extremely friendly and helpful staff that was always ready to make you another cup of free coffee and they knew their way around Hanoi and had a lot of helpful advice that i often can't find in hotels that are much more expensive.
So thumbs up to these fantastic people and i would recommend them any day to budget minded travellers who also like to have a nice private room.
the hotel is very affordable and near the city ,you can choose travel agencies near the hotel , and i would recommend vega travel they have reasonable price and very accommodating tourist guide.
We stayed 5 days at this hotel, it was a fantastic experience, the management and staff were fantastic. The hotel is centrally located in the old quarter and within easy walking distance of several major attractions. The atmosphere of the old quarter is quite something, the buffet breakfast was of a very good standard with both Vietnamese and Western food available.
Many major hotels could take a leaf out of the book of this hotel when it comes to customer relations by the staff, they were fantastic, nothing was to difficult from helpful advice to organising tours.
I would highly recommend this hotel
After having walked out of the Hotel Elisabeth we booked in here for 3 nights. Although it is certainly more expensive than the usual run of the mill Hanoi hotel, after 10 days on the road in the mountains we were more than pleased to find something a bit more pleasant, not oo far from the lake and well placed in the Old Quarter. Clean rooms, Wifi by LAN cable in room, towels changed every day, buffet breakfast inc. in the price. If I ever go back to Hanoi I shall certainly look this hotel up.
We were here on International women's day in March, and what was our surprise when at 19h00 in the evening after a knock at the door, my wife was presented with a rose by the manager. Pleasant surprise.
We spent one night here before our excursion to Ha Long Bay and booked and paid in full for 4 people through Agoda.com. The reviews seemed to be very good.
The place was very very basic but clean enough. Staff were very slow at reception and although not brimming with friendliness, they weren't quite rude either. It seemed that they were just bored and couldn't really be bothered.
Since 3 of us were leaving early to pick up our transport to Ha Long Bay, we had an early checkout but the fourth person was checking out at midday and we would catch up with her on our return. Therefore, at checkout we ensured that we'd paid for everything we'd used such as the drinks that we had from the rooms (four people, two rooms). We waited for about 10 minutes whilst reception got everything sorted out at snails pace.
'Is that everything' we asked? 'Yes'. 'Thanks - remember our friend is leaving later?'. 'Ok, no problem. Have a great trip'. When our friend checked out, reception suddenly realised that they had not charged us for the taxi from the airport. We had also actually forgotten this in all fairness. If they had just apologised to our friend and asked her to pay the US$15 for the taxi she would have paid. But instead, they created elaborate fib tactics get more money from her, accusing us of not paying the whole bill and that she'd have to settle it for all of us. Our friend knew that the bills were all settled so she argued this but they refused to hand over her passport. However, being a smart girl, she tricked them into handing over the passport before sprinting out of the door with her luggage. They didn't even attempt to go after her.
Unaware of these events, the rest of us thought that after Ha Long we'd just return to this hotel because it was ok in the grand scheme of things and we could survive a few more days there. Saved us having to look for somewhere else and we'd gladly give them more business. So, we went straight back there without meeting with our friend first and hearing her story - only to have reception demand this 'unpaid' bill in excess of US$50 as we walked through the door! Again, had they asked for the US$15 for the taxi nicely and politely, we'd have paid it because it was an honest mistake (and we wanted to stay another 3 days here) but they came at us in an agressive and abusive fashion, so we turned our backs and sauntered off down the street. Needless to say, they didn't come rushing after us nor did they report us to the police. That is because we could easily prove we'd paid the hotel bill. The taxi bill was their problem now - and they had just lost our business.
We were quite stunned by the experience!
All I can say is be very careful and make sure you have documentation to prove payment if you have paid online. Also, don't let them hold your passport hostage and attempt intimidation tactics. They are only after a quick buck.
As a result we had to spend the night in a hovel of a hostel before we found somethng much better than this place.
none - unless cheating you out of your hard-earned money counts for anything?
After a horrific experience at a hovel of a hostel, we found this little gem on Agoda.com and booked 2 nights for 3 people. We ended up staying 4 nights but arranged the extention directly with the hotel and they gave it to us for the same price as Agoda.
It is by no means 5* but certainly ticked the boxes we needed.
Friendly, welcoming staff from the moment go, we were immediately offered a welcome drink and a seat whilst our luggage was taken to our rooms (no lift). Both rooms were large, clean with aircon units and en-suites and thankfully, at the back of the hotel so we didn't have to deal with street noise. A simple, yet satisfying breakfast every day.
Laundry was taken care of at a reasonable price (US$2/kg - normal for Hanoi) and airport taxis arranged at a reasonable price too (US$15).
Staff always friendly and helpful and full of suggestions of things to do if you asked them. Never came under pressure to buy anything from them and they were happy for us to look through their brochures without need to buy a tour.
We requested for our rooms not to be cleaned because we were paranoid about theft but in hindsight, there was probably no need to be as we left our valuables with reception anyway. This fear came about largely because of the attempted break in at the hovel we'd spent a night in prior to moving here.
We would recommend this hotel to people who don't mind no-frills, budget accommodation.
Great location in the Old Town. Easy to walk everywhere. Exceptionally friendly and helpful staff - a pleasant change in Hanoi that helped us settle in an enjoy this city.
Hotel is situatied in an alley in the centre of the Old Quarter so not so noisy, and our room was quiet as it was on the rear. Six floors, no lift, we had a small but well appointed room on 2nd floor: new bathroom with good shower, flat screen TV with international channels and Hard drive with movies, kettle, tea, coffee, minibar. Breakfast menu but nothing too much trouble, Pho available. The staff are so helpful from our email bookings to our arrival and stay. They got sim cards for us, and booked our Halong Bay cruise. Highly recommended.
The staff are totally service oriented.
I have stayed twice at the prestige hotel and found it quite good.
The rooms are nice with very good beds and you have free wifi connection in the room.
The hotel is rather high so if you have a room on the upper floors then you have a good view of the city.
The reception staff was very service minded and efficient when i was there and the hotel is located just 10 minutes walk from the old part of town, so the location is rather ok.
Good rooms with the facilities i look for.
Really, really cheap, but most definitely not a romantic hide-away! Well placed for backpackers to explore Hanoi’s Old Quarter, including close proximity to Hoan Kiem Lake, but this was our least enjoyable evening in Vietnam. Staff at Thu Giang Guest House friendly enough, but the rooms were tiny with the bare minimum essentials. The room did not inspire confidence and my wife wrapped herself in a linen sleeping bag to protect against the possibility of bed bugs – not that we encountered any! The room has a small window, but no view to write home about.
Would I stay there again as a couple? Nope. As an individual who needs a budget bed for the night? Possibly.
On the Edge of the Old Quarter…this multi floored hotel was GREAT value for the money that we paid for our three night stay. The hotel is clean, the service was good and all of the staff that I talked with was eager to help with directions and polite at all times.
The location can’t be beaten. It’s about a five minute walk to Hoan Kiem Lake and is just on the edge of Ha Noi’s Old Quarter, where you can easily find a restaurant or shops to purchase whatever you might like. The Water Puppet Theatre is located about a ten or fifteen minute walk, depending how long it takes you to cross the two or three streets that are necessary to get there.
I arranged airport transfer with them, a private car direct to the airport for the equivalent of USA $ 14.00.
I would recommend this hotel to anyone…the service here was quite good. As most hotels in Vietnam do, they’ll arrange tours through the front desk, the Heart is no exception to this rule. I believe my cousin booked a two night journey to Ha Long Bay through them and a day trip to Tam Coc that he was quite satisfied with.
We were initially booked into a hotel just a few units beside the Heart but ended up NOT staying. Kevin was hunting again as soon as he could. The Heart offered us a suitable room for a rate equivalent to $ 30.00 USA per night. We stayed in a twin room that was clean and bright with large comfortable beds and many windows. The washroom was large, the water hot, and complete with sanitized toothbrushes and soaps and even Qtips.
The room furnishings were modern with large beds, comfy pillows and spacious and each room that I saw had a wide screen TV with satellite channels…for those that are interested. There was free use of computers in the main reception area. There are three or four terminals and free access to internet and wireless internet throughout the hotel!
This hotel has an elevator and good that it did as our room was on the 6th floor I think. I mention this because it’s not unusual in Vietnam for a hotel to NOT have an elevator!
The breakfast was included and consisted of eggs, baguette, coffee, and juice with jam for the baguette if you liked. The small dining area of the hotel was on the main floor and in fact was not very large, the tables and chairs would be taken down after breakfast and the room cleaned. I’m not sure what the space was used for when breakfast wasn’t being served but it really doesn’t matter. The furnishings of the dining room were simple but functional
I spent two nights here before heading south to Hue. It was ok. Typical of the budget hotels in the Old Quarter of Hanoi. I was very tired when I arrived and the owner tried to short change me after I had paid for my room. I didn't really understand the currency yet. I'm not sure if he tried to take advantage of that or not. Anyway I spotted it. They sold me a tour to Halong Bay which I was very happy with.
We stayed for one night at Lollipub and it was a terrible experience. The room was filthy, there were hairs all over the floor and bathroom, toothpaste on the walls. It stank of stale cigarettes. The balcony doors did not close meaning there was constant noise outside all night so we did not sleep. In the evening I took a shower which was freezing, we told the staff who did nothing about the hot water. The next morning there was no water at all, not even cold! We moved rooms to an equally filthy room where there was still no water! The staff were very rude and unapologetic. We refused to pay, they threatened to call the police and we had to pay $10 to avoid this, the room should have been $15 so not much discount. All in all a very badly run hotel with no customer service.
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