Sheraton is one of the five star hotels in Hanoi - the alternatives in a similar category are the two Sofitel hotels (though Metropole is admittedly in a category above), Melia, Hilton, Moevenpick and the Intercontinental. The Intercontinental which is virtually next door is more modern and polished, but Sheraton is still pretty good if you can take 90s glitz. Sheraton is slightly outside the centre of Hanoi, but the Tay Ho neighborhood and Xuan Dieu street is in walking distance with plenty of shops, restaurants etc. Taking a taxi to town should not be a problem. The pool area is pleasant (though water not heated during winter). Get a room with a nice view of the lake (almost all). There are some small pagodas close by, and the Tay Ho pagoda which is one of the most popular in Hanoi is not far. Be sure to tour the old quarters, see the Ethnology museum, and Ho Chi Minh mausoleum, and then relax in the relative quiet area of the Sheraton.
Unique Quality: Staff are quite exceptional for Hanoi standard.
Sheraton is on the north side of Hanoi. It offers a decent location, both accessible to the city and to the airport (~30 minutes depending on traffic).
Rooms were very clean and very comfortable. Internet is offered in rooms and lobby, but by provider "link", so unless you are a subscriber, you must pay.
Breakfast buffet is very good quality.
Unique Quality: There are the typical higher end hotel amenities, like pool, business lounge, quality buffet, etc.
Directions: North side of Ho Lake. About 30 minute from airport ($16 taxi)
I love the Sheraton. Across the globe the patron is assured the highest level of service. My stay at the Hanoi Sheraton was great. The grounds of the hotel were picturesque. The service was very good, and the staff was friendly. The hotel is located in the Tay Ho (West Lake) district. Ask for one of the rooms that face the lake.
Unique Quality: The greatest massage I've ever had was at the spa of this hotel. Only $25 USD for one hour!
Link @ Sheraton provides needed free internet access - really great for the tourist as well as the business man. Rooms clean and elegantly decorated. It seems to have been recently renovated. It was one of the nicer Sheratons I have stayed in, and would definitely stay there again.
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