The Jasmine Hotel
57 Lo Su, Hoan Kiem, Hanoi, 1000, Vietnam
Thank you, Jasmine Hotel
We moved to the Jasmine after a nightmare initial arrival to a dreadful hotel (Prince 79). This hotel was recommended to us by another Australian family who we met on the disastrous 'Not the Black Pearl Halong Bay tour'.
The Jasmine was like a breath of fresh air. Clean well appointed rooms with friendly helpful staff. They arranged a good quality tour for us, recommended and booked lovely restaurants for us, advised us on which taxi companies to use and booked water puppets tickets. Spring even wrote a note in Vietnamese to show to supermarket staff when I stuggled to find an essential toiletry item there. By the way the supermarket on the adjoining street is great for getting bagettes, cheese, etc etc for quick cheap snacks.
It is hard to explain what a relief arriving at this hotel was - it literally saved the remainder of our holiday as we were at the point of paying the penalty to our airline to leave Vietnam early.
On a passing comment from my husband, the hotel even arranged the surprise of a birthday cake, red rose and bottle of wine for my birthday which was delivered by the always smiling breakfast waitress. We realised this was far to much to eat by ourselves so took the cake downstairs and shared it with staff. I'm glad we did this - we enjoyed their company and got to chat with Spring about her philosophy of managing the hotel - have wonderful staff and the rest should all follow - money's not the only thing that is important to her.
I cannot stress enough how important it is to us to find a hotel with friendly helpful staff that you can communicate with. One night in Hanoi at a different, my son was zapped by the adapter on his electronicl game charger (tip - keep fingers well away from metal points which are live in Vietnam). As we sat in a room in the middle of Hanoi with no English speaking staff that we knew of in the hotel we thought about what could have been and felt scared for the first time in Vietnam. We only shed that fear once we moved to the Jasmine.
Thank you Jasmine Hotel!
Unique Quality: Faboulous staff and managers who fall over backwards to help
More about The Jasmine Hotel
A Truly Wonderful Place to Stay in Hanoi
We had originally booked to stay in The Ritz (the first hotel owned by Spring and River) and I'd spoken to them via e-mail a few times about booking train tickets and tours. We had arranged one of their drivers to pick us up from the airport and he was there when we arrived, even though our flight landed early. On the drive to the hotel Spring rang the driver and asked to speak to me and said that as they only had a room without a view left at The Ritz left, would we like to stay at their new hotel The Jasmine for the same price.
We were greeted by some of the friendliest hotel staff we've ever met and shown our room which was absolutely gorgeous with balcony, huge comfy bed and even our own computer in the room. As we were tired from travelling we just ate in the hotel restaurant the first night and the food is fantastic and so much choice.
The hotel is superb in its own right but the thing that really makes this one of those 'must' places to stay is the excellent service we received from Spring, Nam and the rest of her staff. Nothing is too much trouble for them - we had asked them to book train tickets to Hoi An for us before we arrived and they were ready for pick-up on our arrival, as the service was so good (and much cheaper than booking them through an agent and much easier than doing it ourselves) we also asked them to book train tickets for the remainder of our stay in Vietnam and again it was no problem. We also booked two tours through them - one to Hoa Lu and Tam Coc and the other our overnight Halong Bay tour and both were superb. We went on Spring's recommendation and booked the slightly more expensive Columbus Cruise for Halong Bay and it was worth every penny.
We left our rucksacks and some laundry while we went to Halong Bay and then stayed an extra night on our return to Hanoi, I just wish we could have stayed there longer!
I cannot recommend The Jasmine enough as the most perfect place to stay in Hanoi.
Excellent Hotel, Excellent Location & Excellent Staff
The hotel was 2 minutes walk from the lake and 5 minutes from the old quarter so it's location was perfect. The room was excellent, our first room with a balcony (although there wasn't much of a view) had a computer with internet access which was brilliant. We booked our trip to Ha Long Bay with the hotel and we were able to leave our luggage there overnight. When we returned we were given a different room, this room was also clean and tidy. Although this room did not have a computer with internet access this was not a problem as there was 4 computers downstairs in the foyer.
The staff at the hotel were excellent, they gave good advice and recommendations.
I would definately stay here again!!
Very nice hotel, central, friendly staff
I spent two nights in the Jasmine Hotel - the staff is very friendly and helpful. I booked a trip to Halong bay at the hotel which was good value for money. The location is perfect. As a single female traveller I felt very safe.
If you're looking for a central hotel with a relaxed feel in the middle of Hanoi, you can't go wrong with the Jasmine. It is 100 metres from the central lake in the city. The staff are very friendly and helpful. The rooms are quite small but air conditioned.
value hotel in good location
we stayed there for 3 nights. The hotel is new and clean, though the room is quite small but ok. The location is great, near the water puppet theatre and shopping streets. The breakfast is ok, french bread is delicious but quite less of variety. the staffs are all nice.
Helpful, Friendly, Great Location, Customer Service to the Max"
Our family's time in Hanoi was greatly enhanced by the helpful and friendly staff at the Jasmine Hotel. Nam, the manager, and the staff knew our schedule and needs. They organized trips to Ha Long Bay and Sa Pa for us. They made us comfortable between excursions - without charging us.
The Jasmine is a sister hotel to the Ritz Hotel. They are close to each other and if, for some reason, you are directed from one to the other don't worry. The great hospitality you read about for the Ritz is true for the Jasmine. Spring is the manager at the Ritz.
Clean but dont use the cupboards..
We booked this hotel through its association with the Ritz. The prices we obtained through contacting the hotel directly via email where great with quick resonses.
We had booked 3 rooms with the hotel and upon settling into the room we opened the cupboards. A very unpleasant odour eminated from the cupboard. The explanation given to us by the manager was reasonable but it did not detract that we could not use the luggage space allocated. It does not help if one has a weak stomache.
We found the rooms adequate but most importantly clean. noticeable exclusions from the room include a jug for boiling water for tea and coffee. The bedding itself is ample though our experience is that not all sheets are changed between guests. This was evident with some stains on our sheets.
We also found the air cond had broken down in our room and had to resort to a pedestle fan. Thankfully it was not hot
If you can afford it get the deluxe rooms with the balcony, the fresh breeze it well worth it and the extra room you get it a blessing.
Their luggage storage area for trips to sapa or halong is right under the stairwell. Not the most secure of locations. Nothing prevents another from walking off with anothers items. I would bring locks to add as a deterant only.
You will also need to be thrifty with toilet paper, the flush is not what you expect from a flush toilet system.
First class service in perfect location
I stayed at the Jasmine for two short spells in early April 2009. I was able to leave my bag there between trips to other destinations and they were prepared to offer a free courtesy room for me to shower and 'sort' things between trips too. Laundry was done very quickly and efficiently. You are right in the heart of the old quarter but it is splendidly quiet. I cannot imagine anywhere else matching this place in terms of service, location and value for money.
Cheap and cheerful
We booked at The Ritz but were transferred here- it is owned by the same crowd. A purely functional hotel with penetentially hard beds and minute bathrooms. Luxious towels courtesy of the Hilton. Rooms quiet, with A/C. Breakfasts included and very reasonable for the price. Wi-fi availble but not operating, however internet free in lobby and LAN cables in rooms. Although the hotel is only a few months old it has not worn well, already looking shabby in some areas. Main feature is the service which is informative and non-commerical. Overall you get slightly more than you pay for in a great location for looking around Hanoi
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The Jasmine Hotel
We've found that other people looking for this hotel also know it by these names:
- Jasmine Hotel Hanoi
Address: 57 Lo Su, Hoan Kiem, Hanoi, 1000, Vietnam