Love this place!!!
by TripAdvisor Member hnhn
I stayed at Hai Au hotel whenever I came to Hoi An for 3 years.
The strength of this hotel is the people working here. I became best friends with a wonderful lady working there and her family is like my family now. I stayed in different rooms everytime I went there -all rooms are huge and fully equipped. I felt secure at Hai Au hotel. The location was very convenient. I rode a bike to the beach -takes about 10-15 min, and walked to the downtown (approx. 15 min) for shopping. I highly recommend Hai Au hotel. You will feel home at Hai Au.
Excellent hotel in every way! Especially the staff is brilliant!
by TripAdvisor Member KarinaSverige
I have been staying in Hai Au Hotel 5 times since 2006. Last time i feb 2008. Each time about 5 days. I sincerey can say that this is the most wonderful hotel you can imagine! Especially the staff makes the place so nice that you don't want to leave! Their warm greetings make you feel very welcome and the rooms are really nice and breakfast very good. What more can you possibly want? I recommend Hai Au Hotel with all my heart!
Karina from Sweden
Clean & serene with an army of professional, helpful staff.
by TripAdvisor Member aroundtheworld2207
This hotel just oozes friendliness and great service. I arrived at 7.30am and was able to check-in straight away which was brilliant - no hanging around until the usual check-in time. The rooms are very spacious, with balconies, shuttered windows and French doors. The bathrooms positively sparkle. The rooms have TV, a phone and little additions such as wall lights and reading lamps. This place is easily the cleanest hotel I've stayed at so far. There is a pool and an outside area to hang around which is located in the centre of the hotel - a very quiet spot. A buffet breakfast is included in the room price which will keep you going for the entire day. They also serve food in the restaurant until midnight. Rent a bicycle from here for less than us$1 and take off down to the beach - a straight road from the hotel about 4km with lots to see on the way. You can easliy walk into the old part of town and the PO is just up the road. What makes this place work though is the staff. They are so friendly and they will do anything to make your stay a happy one. All buses, tours, flights etc can be organised from the reception. I stayed here on my way up north and on my return to HCMC. Both rooms I stayed in were wonderful.
Great hotel at a very reasonable price
by TripAdvisor Member AUSCANDuncan
I ventured into the courtyard for breakfast and ended up checking in. I was asked to move from my initial room to accomodate a couple who needed a queen bed but my alternate room was very satisfactory. Breakfast bar was excellent. Staff were consistently responsive and courteous. The one fly in the ointment was dealt with very professionally - and this would be my one cautionary note. DON'T LEAVE VALUABLES UNTENDED IN YOUR ROOM!
I had intended to deposit some cash at the front desk with my other valuables but left it in my suitcase during breakfast. By the time I had returned, my room was cleaned and the money was gone. BUT, when I voiced my concern to the front desk the manager was contacted and I was fully reimbursed without any dispute. I believe that an opportunistic cleaner couldn't resist the temptation and I suspect that the matter was pursued internally. I was prepared to accept my responsibility in the matter but was pleased to see such a positive response - which I doubt that I would have experienced back home. Next year I hope to come back with my family.
Big smiles all around
by TripAdvisor Member Fredopreis
We were very happy to stay in this friendly hotel, a warm welcome is what all tourists want and that is definately what we got. When we had small requests, they were seen to immediately and the matrasses were the best of my trip (3 months and counting) so far!
Fred
Amsterdam
Fine but not fantastic!
by TripAdvisor Member drumbrake
I've seen many 4 and 5 star ratings for this hotel, so was expecting something special. I was a little disappointed on arrival.
There's nothing very wrong with the hotel; pickup from the bus station was ok - taken on 2 motorcycle taxis to hotel, check in was easy, reception staff friendly and not pushy, room clean although bathroom floor still very wet. However, to give it 4 stars I'd expect a little more from the room. For example, in the bathroom there is a tub but no shower curtain. This means a wet floor everytime someone showers. Our room is described as 'with balcony'. The balcony is about 2 foot square and has a view of the wall of an adjoining building. Maybe on higher floors views are better. There are also a lack of available electric sockets for recharging. We had to take the fridge one out.
Other good points include the restaurant - good food and reasonable, and the free computers and wireless.
Don't use the hotel for booking private cars - you can get cheaper from the travel agent across the main road.
Overall, I might stay there again, although would prefer to be closer to the old town. It's a good 10-15 minute walk to the centre of the old town.
Honesty Problem
by TripAdvisor Member Archivist1
This is so wierd it is hard to clearly explain - Based on the great TripAdvisor reviews I made a reservation for two nights at the Hai Au Hotel in Hoi Au. I made the reservations two months in advance. I also took them up on their offer to pick my partner and I up at the train station in Da Nang for $15. I had read all about taxi's taking you to the wrong hotel, but I really did not expect the hotel's own driver and car to do that ( took awhile to figure out what happened). The car took us to a hotel in the right area, we were greeted outside by a hotel representative in the driveway and taken inside immediately bypassing the desk. Mistake number 1 - I did not read the name on the outside of the hotel when we arrived - assuming the Hai Au car would take me to the Hai Au hotel - wrong! The respresentative took us directly to our room and started an involved story - she said we had only reserved one night (before I said anything about 2 nights), but fortunately they we could stay at Hai Au #2 (the hotel we were at) and move to Hai Au #1 tomorrow. I thought, well maybe I made a mistake in the reservation, but it did not occur to me that if I reserved only one night, how would she know about the problem before it came up. The room was not of the same quality. I should have stopped the whole thing there, but I bought the story - Mistake #2 - I did not have the confirmation with me and we just completed a 16 hour train trip from Hanoi and were tired and just wanted a room. After the representative left the room, I saw literature in the room that made it clear we NOT at the so called and non-existant "Hai Au #2," but the Hai Yen, a hotel next door to the actual Hai Au. The room rate online for the Hai Yen is $25, but the Hai Au representative insisted the rate would be $35 - the rate for a room at the Hai Au. Mistake #3 was not going to another hotel completely and walking away from the mess. The basic issue is honesty or lack of honesty - I expect what happened is that the Hai Au overbooked and instead of admitting it and explaining the problem and arranging another equal quality room, they lied and diverted us to another lower quality hotel, did not admit it and invented a story. We moved to the Hai Au the next day and it is very good, all that the reviews say, but honesty is an issue. Read the name of the hotel they take you to, even if they use their own driver. I would not go to the Hai Au again regardless of the quality of the rooms.
Sign in with Facebook
