Very nice hotel + casino
When I first went to Australia (1996), I stayed at the Parkroyal Canberra. We also had our meeting at nearby meeting facilities. This is now the Crowne Plaza Canberra. It was so nice that when we ended up in Sydney with no place to stay on a long weekend, we looked up their local representative there!
Fantastic refurbished rooms
I have never thought about writing a comment before but after reading some of the comments about the tired rooms I thought it was time that I added my thoughts.
I recently stayed at Crowne Plaza Canberra and had the pleasure of staying in one of their refurbished rooms. Dramatically different from the previous rooms I had stayed in and you can really tell they are trying hard to improve the quality of the hotel. Rooms are now really contemporary, extremely comfortable and made my stay even more enjoyable. Great if you travelling on business as they offer great work space and king size beds. Service has always been really efficient and friendly and breakfast is excellent. Amazing choice of hot and cold plus you can now order a real coffee - Latte which is what I desperately need to wake up in the morning.
Great service and great location
I stayed at the Crowne Plaza Canberra for a week in early March. Overall, the experience was great. The location of the hotel is great. It's a very short walk (less than 5 minutes) to the Civic Centre where there is a large choice of restaurants, shops, bars, etc. Very convenient. It's also a short taxi ride to the museums and other sight seeing type of things.
The hotel lobby is nice, clean, modern. The breakfast buffet was good with a large selection of food and beverages. I had room service a couple times and the food was good, but nothing special.
Check-in and check-out were quick and easy. Also noticed that there were never any long lines for this process as well.
The rooms were okay. I would have liked more direct sunlight, but overall the room was clean, laid out okay, and well kept. The heating/cooling system worked well. The bathroom was clean, but kind of small a tad run down. Nothing special at all, although the shower water pressure was good. The bed was just okay. Linens and pillows could be better quality for a four and a half star hotel. Overall, the accomodations was not spectacular and I did expect a little more out of a four and a half star hotel.
What made my stay at the hotel great was the service. Based on the service alone I would stay at this hotel again. Everyone was super friendly and helpful with any request, big or small. Couple of examples....One morning I asked the concierge to call a cab for me. I was waiting outside for about 10 minutes, and there was a long back-up/wait for the cabs; there were about three other people who had been waiting quite a while before me. Thus, one of the hotel staff members pulled up into the driveway with the hotel van and drove four of the guests to their destinations. I thought this was a very nice thing for the staff member to do. Additionally, I was trying to use my room card key to get in to the room and a staff member was walking by. He noticed that I was having trouble with the room key, stopped, tried the card key, and when it didn't work, went downstairs and immediately brought up a new card key for me. Just a couple examples of how attentive the staff is and how great the service was.
Stayed at the Crowne Plaza for a couple of nights leading up to NYE 2007.
Facility wise, the hotel's fairly decent - nice bars, restaurants, casino in the hotel, heath spa, generally pretty well featured.
The rooms however aren't really indicative of a "four and a half star" hotel... they're reasonable but more three-star standard in my view, except the bathroom which I'd put down as a two-star. In short, could use a bit of a makeover.
In-room dining scored highly, but breakfast gets a big black mark $30AUD per person for possibly the worst hotel breakfast I've ever tried. Spagetti in tomato sauce rather than baked beans and horrible fatty bacon do not make for a pleasent eating experience. Rank.
Free in-room broadband internet however scores a big thumbs-up, something more hotels should do.
All in all, a bit rough around the edges in places but you could do worse.
WOW! Try out the new rooms! SUPER!
I stayed at the Crowne Plaza on business in late January 2007, and it was not the first time. Previously I have had good experiences however I now have had a taste of a newly decorated room and I have to say - one of, if not THE, best rooms in Canberra. I have stayed in a lot of hotels in Canberra over the years and the new rooms here are far superior to them.
The room had a huge plasma screen, ultra modern design and a super working area. The staff are always so friendly - it makes life a lot easier working away from home so often.
The breakfast buffet in the mornings is amazing - although a little pricey if you buy it on the day - travellers tip - I always ask to get it included in my nightly rate and it works out much cheaper! I love the comforts of home such as the fresh juicer but spoil myself while i'm there and have the smoothies and omlettes made on the spot!
All in all, I think that the way this hotel is looking with the room I stayed in it is well worth the experience! Would definately stay again!
I have stayed at the Crowne Plaza on multiple occasions and have had a number of great experiences.
I always stay on the park side of the hotel and highly recommend as it is quieter and although a little bit pricier I always get my money back in the free internet in those rooms. The internet in the business centre is also free which I find a rarity these days and is definately a benefit if I can't get a park room.
The staff always recognise me somehow and it makes it a joy to go back there. I enjoy the bar that they have there - very relaxed and the barman there is a top guy.
All in all, after many "less than positive" experiences at other Canberra Hotels I enjoy going to the Crowne Plaza and Highly recommend it to others.