Novotel Rockford Darling Harbour

17 Little Pier St, (formerly Novotel Century Sydney), Sydney, New South Wales, 2000, Australia
(4 star hotel)
#80 of 455 hotels in Sydney
Good (3.0 out of 5.0) 3 reviews
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Minimalist Expressionism

Good (3.0 of 5.0 stars)
by written on June 23, 2007

Staying at the Rockford in Darling Harbour was a dual edged sword. On the one hand, the accomodation was excellent, with clean decent sized rooms and reception staff that tried their best to cater for special requests. On the other hand, the restaurant and dining was a little hit and miss. The Pumphouse restaurant service is exceptional and the food delicious, however at the first sign of a business night the bar service deteriorates considerably.

The facilities are pretty much what you'd expect from a Novotel. The gym is competent but dated. There is a basic business centre available. Tea/coffee facilities in room. As above the restaurant is very good, but the attached bar not so much (although if you get one the senior food/beverage staff you'll be in excellent hands).

The location is pretty good, although it is a little walk from Darling Harbour, but with Chinatown right around the corner cheap eats abound.

This hotel is more setup for business travellers and couples rather than families. The very minimalist interiors remind me of a W hotel, but with slightly more colour. Recommended for business travellers.

Unique Quality: Nice views of the Chinese Tea Garden near Darling Harbour and very close to Chinatown.

Novotel Rockford (aka Novotel Century)

Terrible (1.0 of 5.0 stars)
by written on April 8, 2006

The Novotel Rockford is a dismal place, and at A$210 per night is poor value, even for Sydney's overpriced middle-market sector.
Rooms on the north side of the building suffer from very close proximity to a major highway, and although the rooms are new and fresh, they don't yet have any form of internet connection in all the rooms. Some have dial-up but for most visitors, wireless internet access on the ground and mezzanine floor is all you will get - and they have the nerve to charge A$20 for the inconvenience of this access.

Unique Quality: For A$50 per night less across the road at the Holiday Inn Darling Harbour, I got a bigger room, the same services but I had inroom broadband and a newspaper at my door every morning. Quite how the Novotel justifies their prices, I will never know. The entire building is served by just two extremely slow lifts. The staffing for breakfast is woefully inadequate, resulting in tables piled high with detritus and no-one to clear it.

But the most heinous crime was their failure to pick up laundry - a critical requirement as I was to be on the road for another week and this was my only chance to get laundry done. It was so important that I actually spoke to five people to ensure that it would be picked up from the room. Two phone calls to housekeeping went unanswered so I spoke to two housekeeping staff on the floor, and three people at reception before leaving in the morning. On my return in the evening, the bag - left cunningly hidden in a Novotel laundry bag in the middle of the floor so that you had to step over it to get in and out of the room - was still there. This quite staggeringly poor service was the final straw, and I came close to simply walking out of the hotel. I expressed my discontent - extremely politely, but assertively - to the duty manager. I noted, when I checked out that they didn't offer any reduction in the rate, not even, say, waiving the breakfast charge. I walked away more dissatisfied than with any other hotel in twenty years of being a regular hotel user. Novotel-Accor, you are a disgrace.

Make no mistake about it, the Novotel Rockford in Sydney is a crap hotel and badly managed. Try the Holiday Inn across the road for A$50 less per night for better rooms, better lifts and better service.

Directions: Off Harbour Street, opposite the Chinese Gardens

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In the thick of it all

Great (4.0 of 5.0 stars)
by written on February 11, 2006

This is a comfortable motel conveniently placed between Darling Harbour and the CBD. The rooms are spacious and well appointed though if you want a view you'll be looking for floor four or above.
Staff were reasonably efficient and they have a concierge as well as reception.
Breakfast is comprehensive and buffet style.
My only complaint in the rooms was the lack of biscuits to have with a cuppa and the parsimonious number of teabags (2) that were at my disposal.

Nearby Novotel Rockford Darling Harbour

Novotel Rockford Darling Harbour

We've found that other people looking for this hotel also know it by these names:

  • Novotel Sydney
  • Sydney Novotel
  • Novotel Hotel Sydney
  • Novotel Rockford Darling Harbour Hotel Sydney

Address: 17 Little Pier St, (formerly Novotel Century Sydney), Sydney, New South Wales, 2000, Australia

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Amenities at Novotel Rockford Darling Harbour

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Bar / Lounge

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