However, it has to be one of the most expensive in the Sydney and as a result is poor value for money.
The decor, furnishings and helpfulness of staff is great.
It comes up short in a few other areas though: -
I booked a suite & the deal I had meant I should have had an upgrade subject to availability. Well the upgrade did not materialise, but most of all I was disappointed with the suite that I did book - basically their suites and not suites but just large'ish regular rooms with a couple of armchairs.
The concierge took care of a restaurant reservation and a river taxi for a special dinner. However, the reservation was made at a different restaurant to the one that the river taxi had been told to take us to (which was also the one I had been told we were booked in at) i.e. we ended up at completely the wrong restaurant.
We ordered breakfast in bed, but when checking out we were charged AUD10 for an orange juice (from a carton not freshly squeezed) and for coffee - even though our package included continential breakfast, the Hyatt doesn't include orange juice & coffee
Nice hotel but just not worth the money.
