Shangri-La Hotel Sydney

176 Cumberland Street, The Rocks, (formerly the Ana Hotel), Sydney, New South Wales, 2000, Australia
#6 of 455 hotels in Sydney
Excellent (4.5 out of 5.0) 13 reviews
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Spoiled New Year

Bad (2.0 of 5.0 stars)
by written on March 16, 2015

Our family stayed at the hotel Shangri La from the 27th of December 2014 till 01 January 2015. Despite the hotel’s good location and nice views from the rooms we still have a very bad feeling about this property. First of all, there was no way to celebrate New Year in the hotel because the restaurant in Shangri La didn’t accept the bookings for the families with children under 18. Furthermore, we were surprised with the quality of housekeeping in the hotel – every time the room was cleaned we had hard times to find our belongings at the original place. To make things worse just before the New Year a very unpleasant thing happened: a new iPad mini that had been bought just before the trip, disappeared from our room while we were at the excursion. We filed a report about missing iPad mini asking to organize an investigation and passed it to the administration of the Shangri La hotel. Management of the hotel made a very cursory investigation: the maid who cleaned the room advised that she hadn’t taken anything from the room and the staff searched for the item in the hotel. The results of the investigation were announced after more that a week with a zero result. Upon arrival we continued writing to the hotel, but all we got was regret about the missing iPad. Frankly speaking, we expected more reaction to the incident, but the hotel chose to leave us with bad feelings rather then wear off the impression from what happened. We travel a lot around the world, but this is the first time that we see such indifferent attitude of management and staff at the 5* hotel. We have a strong feeling that the hotel is not ready to fight for their customers and do their best to make the stay of the clients comfortable. Also we would like to mention that the room rates during New Year period are 2,5-3 times higher then during regular dates. And finally I can say that the level of price, quality of service and attitude of the management will not force us to come to this hotel again neither for New Year or at any other time.

Spoiled New Year

Bad (2.0 of 5.0 stars)
by written on March 16, 2015

Our family stayed at the hotel Shangri La from the 27th of December 2014 till 01 January 2015. Despite the hotel’s good location and nice views from the rooms we still have a very bad feeling about this property. First of all, there was no way to celebrate New Year in the hotel because the restaurant in Shangri La didn’t accept the bookings for the families with children under 18. Furthermore, we were surprised with the quality of housekeeping in the hotel – every time the room was cleaned we had hard times to find our belongings at the original place. To make things worse just before the New Year a very unpleasant thing happened: a new iPad mini that had been bought just before the trip, disappeared from our room while we were at the excursion. We filed a report about missing iPad mini asking to organize an investigation and passed it to the administration of the Shangri La hotel. Management of the hotel made a very cursory investigation: the maid who cleaned the room advised that she hadn’t taken anything from the room and the staff searched for the item in the hotel. The results of the investigation were announced after more that a week with a zero result. Upon arrival we continued writing to the hotel, but all we got was regret about the missing iPad. Frankly speaking, we expected more reaction to the incident, but the hotel chose to leave us with bad feelings rather then wear off the impression from what happened. We travel a lot around the world, but this is the first time that we see such indifferent attitude of management and staff at the 5* hotel. We have a strong feeling that the hotel is not ready to fight for their customers and do their best to make the stay of the clients comfortable. Also we would like to mention that the room rates during New Year period are 2,5-3 times higher then during regular dates. And finally I can say that the level of price, quality of service and attitude of the management will not force us to come to this hotel again neither for New Year or at any other time.

CraigT's Profile Photo

Great Location - Beautiful Views

Best (5.0 of 5.0 stars)
by written on April 3, 2010

We spent a week at the Shangri-La Hotel and enjoyed our accomodations and location. Located just a short walk from Circular Quay it's easy to access the rest of Sydney's venues. From our room we had a view of the Opera House and the harbor activity. Other rooms have views of the bridge and other water views. We especially appreciated the closeness to The Rocks area where we enjoyed the weekend markets and the older style architecture. The Opera house is a short walk as well and we took in a play plus the tour. Around the nearby Circular Quay are numerous shops and restaurants. From souvenir shops to fine apparel, this location took care of the shoppers in our group. A short jaunt away from the Circular Quay area puts you in downtown Sydney with its fine dining and shopping. We walked everywhere, even over to Darling Harbor where we took in the Aquarium. If you like modern city architecture along with a flavor of the old city, this is the place to be. The rooms were comfortable and well appointed. While it was very expensive to eat at the hotel we were privileged to have breakfast included in our tour package. We did our dining in the area. You can grab a quick lunch time bite along the Circular Quay or there is a nice little burger stand just a few blocks away in the Rocks. Don't forget to checkout the dinner experience on the tallship, the Swan. That was a special evening event.

Unique Quality: Conveniently located to the Circular Quay for area transportation by ferry, the Opera House, the Rocks area of historical Sydney and a short walk to downtown Sydney.

Great Location, Great View

Best (5.0 of 5.0 stars)
by written on October 30, 2007

I was in Sydney on business for a quick four day trip with no extra time to explore. The Shangri-La was in a perfect location with a perfect view of the opera house and the bridge. Each morning I ran out to walk along the harbor, grab some coffee, and get back to the hotel before my meetings started. Not an ideal trip but given I was on such a tight schedule it was the perfect location - with all the amenities that you would expect from this class of hotel.

Fantastic Hotel!

Best (5.0 of 5.0 stars)
by written on October 24, 2007

The view is incredible and the people there are very very nice and accomodating! I got to even know the ladies in the cafe who knew my regular order by the 2nd or 3rd morning. They were fantastic!

I loved the spacious bathrooms with shower and tub. My room was checked and freshed up twice a day.

I would totally recommend this hotel to anyone.

Directions: Hotel is Near/In "The Rocks" District and is within walking distance to both the Sydney Harbor as well as Darling Harbour.

sue_stone's Profile Photo

Shangri-La Hotel - 5 star with great views

Best (5.0 of 5.0 stars)
by written on May 19, 2007

On our latest visit to Sydney Alex arranged a surprise night at one of the city's 5 star hotels - the Shangri-La. The hotel is located in The Rocks area, just up the hill from the Regent Hotel. It used to be called the ANA hotel, and I had been there for drinks back in the old days, but never actually stayed there.

I was thrilled to be staying at this fancy hotel - what girl doesn't love staying in luxury for a night!

Unique Quality: We had lunch with my sister that day at Quay restaurant, and then afterwards the three of us wandered up to the Shangri-La (via a bottle shop). Alex had checked-in earlier that day, so we were able to scoot straight up and check out the room on the 16th floor. And what a room it was - there was a big bed and even bigger views out over the harbour. We pulled chairs up to the floor to ceiling windows and sat with a drink, watching the sunset - magic!

The room was spacious, with tasteful décor and a very comfy bed. The bathroom was also great - large, with plenty of towels.

Later in the evening after we kicked my sister out we popped upstairs to the bar on the top floor to further enjoy the views. Thanks Alex - but where are we staying next time?! ; )

colin_bramso's Profile Photo

One of the best.

Best (5.0 of 5.0 stars)
by written on March 26, 2007

One of Sydney's best hotels, true five stars in a great location.

Unique Quality: The rooms are a bit bigger than most, quality of the rooms is top-class, the bathrooms are amongst the best you'll find. Views from back and front of the hotel. Easy walking distance to Circular Quay and The Rocks, just a little further to the main shopping areas.

The best place to see the harbour

Great (4.0 of 5.0 stars)
by written on October 14, 2005

I spent a couple of nights in this hotel, which is really clean and smart. Everything modern, the staff always helpful, and its definately worth the extra money to pay for a view of the harbour.

Unfortunately the positioning of the hotel isnt the best. If you are on the back you look at other buildings but on the front, especially if you can a corner suite you get huge windows showing off the whole harbour

Directions: Circular Quay
Above The Rocks

petdec's Profile Photo

Shangri-La, a fantasy kingdom

Best (5.0 of 5.0 stars)
by written on July 6, 2005

There are so many great Hotels and bed and breakfasts in Sydney.My partner and I quite often spoil ourselves by spending a couple of nights in one or other of them. The Shangri-La is not only good for its location, but the rooms are great as are the facilites.

Unique Quality: I love the suites, the views, and the Horizon Bar.

Directions: Near Circular Quay

WoodyWoodpecker's Profile Photo

"Postcard like" Harbour View

Best (5.0 of 5.0 stars)
by written on September 12, 2004

The harbour view was my main reason for selecting the Shangri-La, or as it was previousely named, the ANA.

The view was even better than I expected. Great!
From the Harbour bridge on one side - accross the whole harbour - and to the opera house on the other side.
This is really spectacular and something to remember. What topped it was a clear night with the full moon over the harbour.

The hotel itself is fine. Rooms are large and clean. The atmosphere borders being a little sterile.

Nothing to complain about, all sights within easy walking distance.

Unique Quality: Just can't beat the view.

Directions: Close to the Rocks quarter with village - like shopping.

jrjohnson's Profile Photo

First Class Hotel

by written on January 31, 2003

This a top notch place.. the ANA is a well known chain and this is a very large hotel. Great location.

Unique Quality: The rooms were nice, we just had normal room with the opera house view... the pic with this tip is a view out of our room from the 32 floor. We did upgrade to use the Executive Suite, which was nice because it had unlimited Internet access, breakfast, and free drinks every night from 6-8. From the executive suite, we could watch the sunset, while enjoying pre-dinner cocktail, with an amazing view of both the Sydney Habour Bridge and the Opera House. This place is pricey, but if you're going in luxury, it's a great place.

Directions: In the Rocks... if you come into Cicular Quay like we did, I'd say take a cab up the hill if you have a lot of bags. We were sweating bullets.

vandi's Profile Photo

The ANA Hotel

by written on August 26, 2002

About $350 AUS a night for a harbour view.

Unique Quality: I have stayed in every hotel in the inner city and I have stayed at the ANA Hotel Sydney 5 times. I especially like the corner suites with full views of the Harbour Bridge, The Opera House and the city ! Large window seats, great restaurants and Horizons Bar by night is spectacular. In the best location, close to everything. I just love it. They have a web cam on their website.

cwest03's Profile Photo

ANA Harbour Grand Hotel Sydney

by written on August 24, 2002

ANA Harbour Grand Hotel Sydney
Prices aren't too bad for those of us in the US, I paid about $100 USD for a very nice room.

Unique Quality: Right in the Rocks with almost every room having amazing views of the Opera House or the harbor. Within walking distance to most of the major attractions in Sydney.

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Nearby Shangri-La Hotel Sydney

Shangri-La Hotel Sydney

We've found that other people looking for this hotel also know it by these names:

  • Shangri La Sydney
  • Shangri La Hotel Sydney

Address: 176 Cumberland Street, The Rocks, (formerly the Ana Hotel), Sydney, New South Wales, 2000, Australia

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Amenities at Shangri-La Hotel Sydney

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Shuttle Service
  • Free High Speed Internet
  • Kitchenette
  • Suites
  • Bar / Lounge

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