The Australian Heritage Hotel

100 Cumberland Street, The Rocks, Sydney, 2000, Australia
#40 of 455 hotels in Sydney
Terrible (1.0 out of 5.0) 1 review
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Absolutely horrible place to stay.

Terrible (1.0 of 5.0 stars)
by written on July 9, 2012

Do NOT believe their photos & blurb on the website! A pack of lies! The rooms are filthy, decrepit & tawdry. The room is so small, the bed has to be placed against the wall so the main access door can be opened. Carpet is filthy, walls show rising damp, staff were extremely rude (obviously paying guestsa re an inconvenience), bathrooms were dirty, wet, and cold. The second bathroom I tried has a broken and missing shower screen and nowhere to hang dry clothes or towels.

Noise from downstairs was unbearable, access to rooms is via a narrow, winding & steep set of stairs which could be cute if you weren't carrying luggage. $135 for no air-con, no extra blanket or pillow, small towel & no hand towel, stale breakfast and intermittant TV.

Again, I suggest you do NOT book on the basis of their website which is grossly inaccurate or their self written romanticised description. The Victorian renovations do not include things like floors, walls or windows. Just a few secondhand pieces of cheap furniture. Never again!

Unique Quality: Noisy, no view, cold, smelly, filthy.

Directions: No directions were given, even though we asked. We walked with luggage & climbed countless steps even though we were assured it was right next to where we needed to be.

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