Travelodge Hotel Sydney

Wentworth Avenue & Goulburn Street, Sydney, New South Wales, NSW 2010, Australia
#63 of 455 hotels in Sydney
Pleasant (2.5 out of 5.0) 6 reviews
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Convenient location but poor customer service

Terrible (1.0 of 5.0 stars)
by written on June 10, 2013

The worst hotel experience in my life. I booked a triple room to visit Vivid Sydney event staying for one night Sunday 9 June 2013 (for 2 adults and 1 child). Booked it through their website a day before and on the day when we arrived at around 2pm we were told that there were no three single beds room available even though that was what I booked. The girl there allocated us to a queen bed room with a sofa. We checked out the room and unhappy because we paid for 3 single beds room so we made a complaint back to the reception desk on the ground floor. She then realised that we actually had the right to get room because we paid full price (including breakfast for three – later for this). For her mistake, she requested us to get our luggage from the room to the reception (our 8year old daughter stayed in the room during the course). We went up, picked up our luggage, and went down again only to find that we had to queue again quite long to get the right room. The girl that did the mistake was not there and a lady (that looked like a manager in charged) gave us the right room. Then we just realised that not only the first girl did the mistake, she even did not give the breakfast vouchers for the next morning. No apology coming out of anybody, even from the manager. The manager told us that the problem that for family for three sometime they want a queen bed – even though I specifically asked for three single beds room three times from the first girl. My wife was unhappy because there was no apology and we came down again to the reception desk and found the first girl, who admitted the error and apologise to us after we asked for it. I thought I could let go the issue until the next morning when we checked out and store the luggage in the hotel while we did sightseeing the Chinatown. When we pick up the luggage, we along with other people that stored their luggage were asked to come down to their store room in the LG level. Then another problem happened. A lady who organised us to pick up the luggage requested us to give the receipt tickets to her. We were then asked to find our luggage ourselves and then showed that the tags matched the tickets on her hand. The thing is she misplaced the tickets and insisted that we gave only two tickets instead of three. I was very upset and my wife took over and eventually the ticket was found out given by her in error to other person. She made us felt like we were going to steal a luggage, and she eventually apologised after my wife insisted about it. To be fair, the room was ok and the location was ok too. Not to single out one staff, but because this happened from more than one staff, we believe the culture amongst their staff are not friendly.

dgines's Profile Photo

Great Location, Very Affordable

Great (4.0 of 5.0 stars)
by written on May 31, 2010

The Travelodge isn't a 4-star hotel by any means, but it was only $50 AUD a night for a last minute reservation! It's cleaner than a motel-6, but less classy than a holiday inn and that's not saying much. The best thing about this hotel is the great location near Hyde park.

Unique Quality: Great Location near the park

A Good place for lodging

Good (3.0 of 5.0 stars)
by written on February 26, 2006

This is a good place to stay, only. The rooms are small and good. They come with a kitchenette which includes a microwave oven with 3 plates, cups, glasses and cutlery. There is no restaurant in the hotel, however they do serve a good buffet breakfast in the morning. Breakfast costs AUD 16.00 and is not included in your room package. ( This is a bit of a bother for those who like everything included in the package).
Located in the CBD, this hotel is right in between the Central and Museum stations railway stations. Most of the city's attractions are located within walking distance of this hotel, if you prefer to walk or simply take a train from Central to any part of Sydney. Circular Quay and Darling Harbour are each located at about 20 mins. walk from here. Sydney Tower is about 15 mins, walk from here.

Unique Quality: - Guest laundry.
- No Pool/Gym
- No parking facility

Directions: Corner of Wentworth Ave. and Goulburn street.

lizboat's Profile Photo

When in sydney....

Good (3.0 of 5.0 stars)
by written on September 8, 2005

stay was pleasant enough. location could be better, but close to chinatown, darling harbour and circular quay.

Unique Quality: was up and about most of the time- didn't have time to really review the facilities. was pleasantly surprised that extra pillows were already in the room without having to ask. also had plates, utensils, microwave(!) and dishwashing liquid in the room!

Wouldn't stay there again

Bad (2.0 of 5.0 stars)
by written on May 22, 2005

An average hotel i would say. But the room is not fantastic thou a double room with the sofa bed cld easily accomodate up to 4pax . Room svc wasnt really good, didnt clear the dustbin in the room daily as well as the shower toiletries such as soap and paper wasnt "top up" regularly. Don't eat at the hotel restaurant for breakfast, its not worth the value of $13.50 per pax (buffet) for the qlty and variety of food served.

Don't think i will stay there the next time.

dlandt's Profile Photo

Skip this one

Bad (2.0 of 5.0 stars)
by written on November 25, 2003

Its very affordable and easy to book, but this hotel was a very big disappointment. Nearly everyone who stayed here was American, the rooms are no different than what you would find in Kansas, and it was just plain dull.

Unique Quality: The rooms are really dependable and security is good. Its a McHotel, you'll never believe you left the States.

Directions: South of Hyde Park

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ddmulia Jun 10, 2013 at 1:17 AM

Convenient location but poor customer service

The worst hotel experience in my life. I booked a triple room to visit Vivid Sydney event staying for one night Sunday 9 June 2013 (for 2 adults and 1 child). Booked it through their website a day before and on the day when we arrived at around 2pm we were told that there were no three single beds room available even though that was what I booked. The girl there allocated us to a queen bed room with a sofa. We checked out the room and unhappy because we paid for 3 single beds room so we made a complaint back to the reception desk on the ground floor. She then realised that we actually had the right to get room because we paid full price (including breakfast for three – later for this). For her mistake, she requested us to get our luggage from the room to the reception (our 8year old daughter stayed in the room during the course). We went up, picked up our luggage, and went down again only to find that we had to queue again quite long to get the right room. The girl that did the mistake was not there and a lady (that looked like a manager in charged) gave us the right room. Then we just realised that not only the first girl did the mistake, she even did not give the breakfast vouchers for the next morning. No apology coming out of anybody, even from the manager. The manager told us that the problem that for family for three sometime they want a queen bed – even though I specifically asked for three single beds room three times from the first girl. My wife was unhappy because there was no apology and we came down again to the reception desk and found the first girl, who admitted the error and apologise to us after we asked for it. I thought I could let go the issue until the next morning when we checked out and store the luggage in the hotel while we did sightseeing the Chinatown. When we pick up the luggage, we along with other people that stored their luggage were asked to come down to their store room in the LG level. Then another problem happened. A lady who organised us to pick up the luggage requested us to give the receipt tickets to her. We were then asked to find our luggage ourselves and then showed that the tags matched the tickets on her hand. The thing is she misplaced the tickets and insisted that we gave only two tickets instead of three. I was very upset and my wife took over and eventually the ticket was found out given by her in error to other person. She made us felt like we were going to steal a luggage, and she eventually apologised after my wife insisted about it. To be fair, the room was ok and the location was ok too. Not to single out one staff, but because this happened from more than one staff, we believe the culture amongst their staff are not friendly.

Nearby Travelodge Hotel Sydney

Travelodge Hotel Sydney

We've found that other people looking for this hotel also know it by these names:

  • Travel Lodge Sydney
  • Sydney Travelodge
  • Sydney Travel Lodge
  • Travelodge Sydney Hotel Sydney

Address: Wentworth Avenue & Goulburn Street, Sydney, New South Wales, NSW 2010, Australia

Amenities at Travelodge Hotel Sydney

  • Wheelchair Accessible
  • Business Services
  • Kitchenette
  • Free High Speed Internet

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