The Sebel Resort And Spa Hawkesbury Valley

Our Members Say

 Staying at this hotel was such an experience I have been inspired to write my first ever hotel review.

Firstly, I'll say that the two stars I have given are for the night-time kitchen staff who were very helpful and professional and were able to cater to my dietary needs with a minimum of fuss. The food they provided was lovely.

But - when you first enter reception, you are presented with a spankingly clean and new looking room with all the trimmings. Sadly, this is only skin deep and does not extend to the rest of the resort. My room was dark and shabby, with scuffed outdated furniture and a horrible mouldy smell. The grouting around the bath was stained, the bath plug didn't fit, the window sills and kettle were dirty - you get the picture.

Deciding I'd make the best of it anyway, I went in search of a coffee. I received brusk attention from the bar staff and a coffee so burnt it was barely palatable.

The $20 buffet breakfast the next morning was nothing short of shocking and another let down for a now coffee deprived decaf drinker like myself. There was no filtered decaf available, and I was offered a sachet of instant instead. Weirdly the poached eggs had been cooked in vinegar and tasted so foul I had to spit them out into a napkin. Not being a tea drinker or cereal person, I eventually opted for some luke warm scrambled eggs and a cup of hot water. Other patrons were pacing the restaurant in search of 'normal' coffee which strangely could not be found. Eventually it appeared with a waitress who circled the room dispensing it for a short period before disappearing again, leaving yet more customers wandering around with confused looks on their faces. This was so bizarre I can only think that they are attempting to ration the stuff.

I made my first ever hotel complaint upon checking out and received no apology, no offer of discount, nothing. Suffice to say I won't be returning. 

2 members live in Windsor