Sign in with FacebookGrand Mercure Azure Sea
Hotel Class: 
4.5 Stars - 1 Review and 59 Opinions
8 Raintree Place, Airlie Beach, Great Barrier Reef, 4802, Australia
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kuper
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WARNING. This hotel can NOT be trusted
We have booked a penthouse at azure sea whitsunday grand mercure appartments airlie beach over 3 mounth ago, for our christmas and new year hollidays. On arrival 27/12/2010 we have been told that penthouse that we booked is not avalble. But we've been given a choice to leave or stay in 2 bedroom appartment, with refound of the diffirence in price. That booking mistake couse us a lot of problems. We have 2 children travaling with us, one of them is only 15 mounth old. Not to mention my wifes complete brake down due to all of the stess we went through. On 28/12/2010 we decde to move out us we found another suitable accomodation. Staying in Azure Seas would be too upseting for my family as not even appology was made. I will make shure that all of my friends and associats will know about my family expirience at that accomodation. I also would like to mension that we are members of accor vacation club and we will forward this letter as our experience about that hotel for other people to know. "Take it or liive it", resort manager Horace Soegaard sad to me. No explonation been made as why this happend. I hope some one will let us now what really happend and make right decision to get our faith back.
Unique Quality: NON
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