Waters Edge Resort Whitsundays

4 out of 5 stars4 Stars

4 Golden Orchid Drive, Airlie Beach, Great Barrier Reef, 4802, Australia

5 Reviews

Waters Edge Resort
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94%

Satisfaction Excellent
Excellent
57%
218
Very Good
28%
107
Average
9%
35
Poor
2%
11
Terrible
1%
7

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Business
  • Families86
  • Couples88
  • Solo100
  • Business100
  • Andraf's Profile Photo

    A room with a view

    by

    We stayed at Water's Edge Resort in February 2011 while touring Australia's East Coast. The resort it located up on a hill, a few minutes walk from Shute Harbour Rd which is the main road of Airlie Beach. We were there for 4 nights. The apartment was nicely furnished, the kitchen well equipped, the living room very spacious, the bedrooms smaller but still with enough space for moving around. We loved the view from the balcony. We arrived a little after 7.30 pm and the reception was already closed but we used the courtesy telephone in the reception area and we were given instructions on how to enter the room. Not many people seemed to be at the resort when we were there so we had no problems finding beds by the pool nor were the pools too crowded. All in all we had a nice stay. I do have one complaint though, related to the Internet connection. The resort offers connection to Internet through an external company called "Smartcard" (right! ...) We bought 2 cards of $30 value only to discover that they didn't actually work from our room which was on the 2nd floor. They only worked in the reception area and even then we would get disconnected after a few minutes. We went back to the reception to ask about this problem but the answer we got was a shrug. They couldn't buy back the cards because we'd already used them and they had no wish to call the Internet company to try and sort out things. We tried connecting by using the Smartcards for 2 days without much success but in the end we decided to consider the $60 as loss and bought time online from one of the wireless networks that we could get in our room called "Airlie_Beach_rooms" (I only wish we tried that first). Aside from the lack of interest in solving our Internet problem, we had no problems with the staff. They were not the friendliest but they were professional and helped us into booking some tours. Make sure to try the resort's restaurant, "Deja Vu", their food is amazing.

  • aussirose's Profile Photo

    5 Star Accommodation with a view!!

    by

    Want a view to die for? Looking for a restaurant on site? How about a luxurious spa bath?... ...And what about an awsome infinity pool with stunning views? ....Then look no further than the Waters Edge with the famous Deja Vu Restaurant. You won't be dissapointed.

    Plus the more you have in your party, the cheaper it will be per head. We had 6 people sharing the 3 bedroom appartment on the top floor and we just loved the place. I have put this down as expensive and it is if just 2 are staying, however I would keep a look out on the site below for specials as they come up a bit, especially in the off peak season and also check out sites such as lastminute.com.au. www.hotel.com.au or www.needitnow.com.au as they too have good specials.

    The staff were very friendly and helpful too. Jeff pictured here was a real help an especially when I kept phoning back to change limo and transfer arrangements from the airport for our big vt group....he just kept smiling over the phone haha ;o)

  • stevemt's Profile Photo

    Great place to stay

    by

    Had a great stay here, the apartments are great, spacious, clean, airy. 3 swimming pools, and a BBQ area in the complex

    Unique Quality: Wonderful pool facilities and great views.

    The restaurant is privately run and is not part of the management of the hotel, and is worth going to

  • lou31's Profile Photo

    This place has everything!

    by

    This was the accomodation chosen for the 2009 VT meeting held in September this year. Most of us stayed here for the 4 days and had a great time.
    I had a double room which had everything I needed. A large lounge/dining area, a fully equipped kitchen, separate bathroom and bedroom and a big spacious patio complete with resident cockatoos who came down each morning for a chat!

    Unique Quality: This place has everything you would need!....Great views, spacious and luxurious rooms, 3 horizon pools, a licenced poolside restaurant and bar and it is only a very short walk from the main street of Airlie.
    There are lots of added extras like...a gymnasium, a large BBQ area, a high speed elevator and undercover parking.

    Directions: Just one block back from the main street of Airlie.

  • whitsundaydreams's Profile Photo

    Luxury I say

    by

    The setting is Balinese the staff are super helpful and the accomadation is nice and comfy. The rooms were spic and span. We stayed in a fourth level 1 bedroom apartment. The view was awesome and the setting was nice. Although it isnt on the watersedge - from any of the three pools the water seems to extends to the ocean. Night time and the view is just beautiful. The big plus is your just 100m from the main drag and handy to everything.

    Unique Quality: The pools and views are beautiful the apartment is cool.

    Directions: Heading south along the main street turn right at Ray White real estate then first on the left.

More about Waters Edge Resort Whitsundays

Wonderful

by TripAdvisor Member KaronDunedin

This is the nicest resort we have stayed in (and we have stayed in quite a few). It is in a great location and at the bottom of a steep street and just a couple of minutes walking distance into town and the beaches which is a big plus for me. The accomdation was very clean and spacious and had everything in it you would need for a holiday. The views from the balcony were breath taking ( I gather all rooms have balconies and beautiful views). The staff were absolutely great and very knowledgeable about things to do and see. The resort has 3 pools not big but great for lazying around in and great sun bathing area very clean and well maintained. There are a lot of eating places in town and a lovely restaurant at the resort. I would highly recommend this resort to everyone going to Airlie Beach / Whitsundays and also recommend the trip to the Great Barrier Reef, it was just wonderful and also trips to Hamilton Island and Day Dream Island. Thank you Waters Edge Resort we had a wonderful time.

Very happy stay, but cleaning woudl be a bonus!

by TripAdvisor Member Hawks2008

Our party of two adults and two kids (11 and 15) enjoyed our seven nights in a very spacious and well equipped apartment at Waters Edge very much. There were many things we loved, a few we thought could be improved on, and just a few we weren't entirely happy about. Overall, though, we felt we made the right choice and certainly recommend Water Edge.

Things we loved:
*The spaciousness of the apartment - room for everyone - with good furnishings and layout
*A great view
*The staff were very helpful and it was great to be able to make bookings for activities from the accommodation
*An ideal location close to the Airlie beach township - this is a VERY hilly place and we would not have wanted to walk any further up the hill than this! Be aware that some accommodation is a long, long way up.
*The generous balcony which provided an extra eating area as a bonus
*Two bathrooms (essential when travelling with kids) and walk in robes
*The pools were clean and well maintained and the poolside area was lovely. Although they were only small in size, it was great to have 3 pools and you generally could get a whole pool to yourself.
*Well equipped kitchen with enough equipment and accessories to cook a proper meal (ie: not just 2 pots and 4 sets of crockery) and fantastic storage (eg full sized pantry)
*Well equipped laundry with full sized tub and dryer
*Air conditioning in each bedroom and living area
*The general look and feel of the place was great - nice tile surfaces, garden and decor
*The beds were comfortable
*TV with a DVD player
*Lots of car parking undercover

Things we thought could have been a little better:
*The temperature of the pools was very refreshing , but it would have been great to have one warmer pool out of the three (probably the kids pool)
*The restaurant downstairs seemed to be popular and was certainly very attractive, but we just could not face a menu that included chicken stuffed with a possum farce (!?!), as well as some other incredibly complex and overly fussed sounding concoctions. We decided to eat at the excellent restaurant at the Coral Sea Resort instead (highly recommended).
*The bathrooms and some of the decor are starting to look a little tired
*The lift has a mind of its own...

The few things we didn't like:
*One small bath towel each really isn't enough. At this standard two towels per person should be provided.
*Weddings, weddings, weddings: if you stay in wedding season be aware that the restaurant is often used for private functions (for which it makes a very beautiful setting). While there is a music curfew at about 10pm, be prepared to hear the shrill squeals of drunk bridesmaids into the early hours of the morning...
*A spa without heating is not a spa, it is a bubbly pool. The spa is cold!
*The gym was smelly
*Most of all, and the thing that impacted on us most, was that while we understood that regular servicing of the room was not included in the room rate, we expected to be able to pay extra for a full clean during our stay. This option was not available. We paid $55 for a new set of towels and a change of bed linen midway through (you get this midstay at no extra charge only if you stay 8 nights). They would not do the floors or bathrooms. This was a problem because a) there wasn't the equipment to do a proper clean ourselves (eg vacuum cleaner or cleaning materials) and b) we didn't want to, we were happy to pay! After seven nights, with four people traipsing in from beaches etc, the place was simply grubby. This was the ONE thing that I would really suggest be considered for review - a full clean option!

Again, to emphasise that we were really happy with our location and the facility, and do recommend Waters Edge for your stay in Airlie beach!

Loved it. Best place to stay in Whitsundays. Beautiful location. Friendly staff!

by TripAdvisor Member Tals_8

I stayed 7 nights in a two bedroom apartment at Waters Edge, along with my boyfriend and another couple. We are young twenty somethings and found the apartments to be just what we needed, they would be equally situatable for couples with young children- which there were a few of, and older couples.

Waters Edge is situated 100 m up the hill, which means the pools all have a fantastic breeze, while being very close to the main road. Waters Edge is walking distance to everything, including the Able Point Marina, meaning we did not take a Taxi anywhere.
The apartment has everything you can think of and are clean, spacious, bright and nicely decorated.
The bedrooms have air conditioning (which is needed) as well as the living room.

The best thing about our apartment was the pool access off our large balcony, meaning we could run down for a swim whenever we wanted.

Waters Edge is owned and managed by the same people which means the service is spectacular. Rayleen was very helpful with airport transfers and booking tours.

The only negative thing about the apartment was that the backdoors could only be locked from inside, meaning you had to leave the apartment through the front door, and take the lift and walk around to the front of the apartments.

The adjoining, privately owned resurant has a fanatastic Sunday lunch special. 7 courses over 4 hours, with music by the pool!

Best Holiday EVER!

by TripAdvisor Member sharon_mcdonald

My family and I stayed in The Penthouse at this resort, 3 large bedrooms and a private spa out on the balcony - it was the best ever holiday - we have two teenage children, boy (15) and girl (17). The kids could just go down to the lagoon together, shopping & just walking around, leaving my husband and I to have a few drinks down at any of the great bars along the main street.
The hospitality of the staff was oustanding, helping us out with various information we needed and booking cruises which we took.
We were going to Adelaide this December for our Christmas Holiday, but, that has now been cancelled and we are going back to Water's Edge Resort for another 7 days and will do a couple of nights out on one of the many islands.

Hmmm... not great

by TripAdvisor Member dogsneaker

My husband and I have just spent 7 days staying at the Watersedge Apartment. The experience as a whole was okay or average at best. The property itself is reasonably well maintained and the apartments spacious. The key reason we are rating our experience with Watersedge as average is because we found the service to be quite poor. I dont think we are being overly picky, we were expecting '4 star' service especially when the accomodation is listed as being '4 stars'

eg.
1) It's the wet season in QLD at the moment for goodness sake! - get enough umbrellas for guests to use to get around town, one per apartment at a minimum. Only a handful were available for loan from the reception desk (when it was OPEN!). On the occasion which we did manage to get our hands on a brolly, we were accused of not returning it!!
2) Reception desk hours - on Sat and Sundays the desk closes at around lunch time... tough luck if you needed anything.
3) Lack of secure storage for luggage - as per the norm in most establishments, check out time is 10am. Our flight wasnt until the afternoon, when asked if we could store our luggage onsite while we waited for our airport transfers we were asked to stow it under the stairs/next to the vending machine (in plain sight and no security) in the reception area. This was a Saturday arvo which meant that there was no one in reception (as it was closed) to cast a vigilant eye over our items. I mention this because we had purchase $2000 worth of paintings and were not prepared to lug it around town. Get a store room please!!
4) Booking of tours and transfers - our airport transfer requests were lost even though we clearly stated we needed RETURN transfers on our reservation request. No apology was offered... merely a ' we are a bit busy/there is a lot going on..' as a reply. When asked whether they could book the return transfer on our behalf, I was merely given the number to ring the transfer company ourselves, even though the sign at reception stated that they could arrange this at no extra cost!

AND lastly... the food at the restaurant onsite is appalling.

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 Waters Edge Resort Whitsundays

We've found that other people looking for this hotel also know it by these names:

Waters Edge Hotel Whitsundays
Waters Edge Airlie Beach
Waters Edge Hotel Airlie Beach

Address: 4 Golden Orchid Drive, Airlie Beach, Great Barrier Reef, 4802, Australia