Best Western The Astor Metropole Hotel

193 Wickham Terrace, Brisbane, Queensland, 4000, Australia
#39 of 201 hotels in Brisbane
Bad (2.0 out of 5.0) 3 reviews
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Based on 326 reviews
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What a Rat Hole!!!

Terrible (1.0 of 5.0 stars)
by written on November 11, 2009

My partner and I stayed here overnight on 19 October 2009. We arrived at 7.45pm to be told our room was not ready. The room was filthy, foul smell as if the toilet had recently been used. Clean sheets on bed but I wasn't game to check the mattress - maybe the rooms are hired by the hour.
One window was cracked and sellotaped, the other two were held together by a piece of twisted wire. TV reception poor, couldn't get at the fridge because of a table.
I complained in writing to Best Western and was informed that they share a site. Their's is the tower block and they have nothing to do with the old hotel. Rubbish - there is a large Best Western sign at the doorway. I'm still waiting to hear back from them after I pointed this out and also suggested they look up the recommendations for the hotel in tripadvisor. The comments there give an 80% dissatisfaction rating.
The worst accommodation we have ever stayed at and to rub more salt into the wound found out yesterday we have been charged twice on our credit card (in the process of sorting that out at the moment).
Under no circumstances book this place. It should be condemned as unfit for habitation.

Unique Quality: None unless unique can be described as filthy and smelly.

Directions: Location is great.

Worst hotel ever!

Terrible (1.0 of 5.0 stars)
by written on December 31, 2007

Some of the "fun" that we encountered:

1) Slow lifts (that we believe were operated by arthritic monkeys pulling on ropes and pulleys).

2) No assistance in locating our room (the building is like an evil M.C. Escher painting).

3) No free champagne / chocolates (as advertised with our booking) and when my girlfriend asked about them, she was ushered back and forth between two reception areas, and was finally abruptly told "will you just take a seat and wait?".

4) The rooms were appalling, with: chipped paint; exposed chipboard in the bathroom; leftover "hair" from a previous guest in the bathroom; a wall-mounted hair dryer that appeared to be a relic of the cold war; a television (with woeful reception) on a cupboard (you could watch by raising your head to about 75 degree angle) with no remote control (you could change channels on tippy toes; a brilliant window view of a wall; sounds of other guests all around (we shared their love); Cracks in the window glass; stains in the carpet (actually stains everywhere).

5) Had to pay to park our car on-site (this was a new one for us), in a car-compactor (which was operated by a rude non-English speaking Eastern European).

6) The free champagne / chocolates, which did eventually arrive, weren't worth the hassle (faux "maltesers" and some "one step up from a cask wine" champagne).

7) The corridors were so small, that upon trying to leave the building on the check-out day, we were trapped behind a staff member who was removing luggage from a suitcase trolley into a storage area - he didn't even stop to let us by, or apologise for keeping us waiting.

8) The car compactor operator on the morning came to help me retrieve my car, and informed me, that: they sometimes get cars stuck in the machine for up to 2 days; that he had finished his shift at 5am that morning, and was back because several of the staff called in sick (he informed me that "heads would roll").

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Good Accommodation, Walk to City Centre

Great (4.0 of 5.0 stars)
by written on October 27, 2006

We had an overnight stay at this city hotel whilst waiting for a flight to Hamilton Island. The hotel has 2 sections, the original hotel which must be 50 or more years old and I was told by a guest the rooms were very small but value for the low price.We stayed in the tower apartment which has recently been refurbished, our room was spacious and comfortable,a good sized bathroom, very clean. The room also had a kitchenette, airconditioning and a balcony, free undercover parking was provided. Buffet breakfast was included in the price. It is a five minute walk to the city's central shopping centre, 15 minute walk to Southbank. The hotel was
rated 4 star. Room cost was AU$140 per night

Unique Quality: Character hotel ( original section), 5 minute walk to the City's central business and shopping area.

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Nearby Best Western The Astor Metropole Hotel

Best Western The Astor Metropole Hotel

We've found that other people looking for this hotel also know it by these names:

  • Best Western Brisbane

Address: 193 Wickham Terrace, Brisbane, Queensland, 4000, Australia

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Amenities at Best Western The Astor Metropole Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Business Services
  • Kitchenette
  • Free High Speed Internet

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