Emporium Hotel

1000 Ann St, Fortitude Valley, Brisbane, 4006, Australia
Emporium Hotel
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96%

Satisfaction Excellent
Excellent
73%
410
Very Good
19%
110
Average
4%
24
Poor
1%
9
Terrible
1%
8

N/A

Value Score No Data

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Good For Couples
  • Families84
  • Couples94
  • Solo91
  • Business91

More about Emporium Hotel

Emporium Hotel Brisbane

by TripAdvisor Member NornIronladSuffolk

I must say that I did not know what to expect from Brisbane as it had been our first visit and we had a total of 7 days there - in hindisght this was too long and I am glad we made thr trip up to the whitsundays during our stay to fill our time more. iIwas however job hunting..and filled a few dyas meeting poeple. But, the hotel...that made our trip in Brisbane, lovely room - we opted for the Kind Spa Suite which was luxuriously furnished and had plenty of space, and the missues liked the spa bath!!
Excellent staff who could not do enough for us and where always helpful, polite and the one night we had room service they just made us what we wanted as we dikdn't fancy anything on the menu.

Overall I would recommend this hotel to anyone and if anyone is staying in Brisbane this is the place to stay.

very positive experience

by TripAdvisor Member sfkkyy

This hotel had some of the best customer service I have ever experienced. The check-in receptionist [she had no problem with our request to change room type at checked-in], the day concierge [who booked several tours just for us] and the night concierge [who helped with the washer/dryer and was very nice] were truly great. Each went far above and beyond what was expected and it was appreciated.

Our room was spacious and modern with a large flat screen TV and a good kitchenette. It was clean and well maintained. The double window balcony kept the street noise out even though we were on the 2nd floor facing the restaurants and parking. We did occasionally hear some of the other guest’s doors closing and talking in the hallway.

The bathroom had a nice aesthetic, but it needed more counter space/storage. The shower was very nice with exceptional water pressure and room to move. The washer/dryer unit was a bit tricky, but the staff was always there to help if needed.

The area had a good choice of restaurants just steps away from the lobby and a grocery store -- very helpful.

Very positive experience, would highly recommend.

Great hotel in a great location

by TripAdvisor Member Missi0nary

If you're looking for a great hotel in a great location in Brisbane, then this is it! Within minutes walk of James St. and all that the Valley has to offer and surrounded by the Emporium complex of shops and restaurants.
The decor in reception looks rather over-the-top, but the rooms themselves are excellent...comfortable clean and quiet. Rooms have their own mini-kitchenette with microwave, dishwasher and even a washing machine (handy for longer stays).
Staff were helpful and we even got a free room upgrade on check-in together with a voucher for a free drink in the bar (trendy but expensive).
Plenty of restaurants to choose from (the hotel doesn't have its own) in the immediate vicinity and La Belle Epoque next door does great coffee and croissants for breakfast.

Comme Ci Comme Ca

by TripAdvisor Member Opalnera

We are Brisbane locals and stayed here for my boyfriend's birthday in April 08. Sadly this hotel is just "ok".

The rooms are quite pretty, but very small. We stayed in a king suite but it's about the size of a standard room in any other hotel. They do have some nice extras you can order, like romantic turndown (rose petals and candles) and if you are over 30 they can organise Porsche picnic day (but sadly we are not quite there yet). You also have a choice of pillows (we didn't bother). It is in quite a busy place but we didn't hear any noise being so high up and it had double glazed windows. The bathrooms are nice. They make a big deal out of the Molton Brown bathroom products which are nice but I wouldn't go on and on about them. You can take the bathroom slippers home if you want to. The concierge staff were very professional. The reception staff were adequate.

The location is ok, Fortitude Valley (the Valley) is a great place to hang out. The Emporium complex itself is a little bit ghetto in my opinion, although it certainly does try to be upmarket. Three is a really great restaurant and if you want something a bit cheaper Wagamama is very good. For breakfast I would head down James Street to Vroom Cafe (a lot of people have said good things about Spoon but it's not as good) and if you go behind there is a fantastic bakery called Jocelyn's Provisions you absolutely must try their cakes. Honestly the best place for dinner in the Valley would be at Isis on Brunswick Street (a short cab or a 10 minute walk away) and they also do good cocktails.

Now for the bad part....the cocktail bar. They were not nice and really made us feel like second class citizens. They are really strict on dress standards, which we knew, but a word of warning as many people go out in the Valley in dress sneakers you won't be allowed in unless you have leather shoes.

When we got in the host made a point of telling us how busy they had been as they had VIPs in the hotel. We stood at the bar and ordered our cocktails, and then went to sit down on a couple of chairs at the end of the bar and he immediately rushed over and placed "reserved" signs at those chairs and said we couldn't sit there (which made us feel very uncomfortable). The cocktail list is very limited (just 2 pages and a good portion of that lists the beers) and they don't make them in front of you. I noticed a lot of people were drinking beer and wine and one girl returned her cocktail which they remade and then we tasted our cocktails and found out why, they were absolutely disgusting. Mine was like undiluted cordial with alcohol and my boyfriends had WAY too much tabasco sauce in it. We tried to get the staff's attention for a little while but after everything that had already happened, we decided to leave and go down to Three restaurant where we know they make good cocktails.

Later we found out the "VIP" that was staying was Tommy Lee and his entourage but I don't think that is any excuse for poor service (and no we didn't even get to see him but if I had I would have walked straight up to him and told him I don't care if he was in Motley Crue or once married to Pamela Anderson).

So anyway, although this is pretty much the best hotel Brisbane has to offer, it just does not compare to places like The Establishment in Sydney where they really make you feel like royalty. A very sad reflection on a great city. If I were a visitor to Brisbane, I would probably stay in the heart of the city at the Stamford or Macarthur Chambers and hop in a cab or a bus to the Valley (5 minutes).

Nice place, not 5 star though

by TripAdvisor Member Old_Greg

This was a nice hotel but i would not call it 5 star luxury, the limo transfer from and to the airport was simply a luxury hire car with chauffeur. The drivers were very nice and friendly though.
The check in experience was quick and simple, although the night concierge took our bags to the wrong room and we had to ring to ask about it.
The rooms were adequate, although could have been a little bigger, we were in a king spa suite on the top floor and you had to move the armchairs and table if you wanted to go out on the balcony, which you could really only stand single file. the double glazed windows and doors did a decent job of blocking out noise but light sleepers (like myself) may get woken by large trucks or loud cars/bikes.

My biggest gripe though, every single day of our stay our room keycards would de-activate themselves, first we thought we might have been keeping them too near mobiles or something of the like but no matter what we did every day just after 11am the card would not work and we'd have to get it re-coded, Annoying.

Onto some good points.
Someone before said they thought the foyer was "a little over the top" personal taste really comes in here, i thought it was great, it really has a funky vibe to it, in my opinion anyway.

The bathroom was very well spaced with his/her sinks a very deep spa (King Spa Suite) not so big but it really enveloped you and quite a nice shower, the spa was really good for massaging aching muscles from walking round the CBD all day, and the shower had nice power with plenty of hot water and a switchable head for a more concentrated stream.

The concierge staff were very friendly and tried to be helpful wherever they could, the front desk staff were also quite nice.

The location is great, minutes walk from James St in The Valley (Fortitude Valley) good food and drink, Bus stop directly out the front of the complex, and i'm sure the concierge would be more than happy to arrange a cab or hire car to pick you up at the front doors, I recommend anyone wanting to see the river but not wait for a dedicated river cruise head from Emporium complex to Teneriffe, cross the river and catch the citycat to riverside or southbank,

The Emporium complex was quite good although quite pricey for what was on offer, The hotel does have a bar (very strict dress code) but not a restaurant, but there are plenty to choose from in the complex, i recommend Freestyle Tout it has great food and even better desserts.

The emporium has been open for nearly a 12 months now and they might be getting a little complacent about their service, just little things but it's starting to show.

As i said before this was a very nice hotel but never having stayed in 5 star accommodation before i guess i was expecting a little more, which could have skewed my perception slightly.

Top hotel in Brisbane

by TripAdvisor Member sydlonath

Great location (good restaurants in the same complex as the hotel including the best pizza place in Brisbane). Staff on reception need to be a little friendlier, but the rest are great, effecient and helpful. Top top bed, plenty of space, good little gym and pool. Stay here, you won't regret it!

very good but not excellent

by TripAdvisor Member die_urlauber

After a not very warm welcome on the reception we came in a very nice and very clean and room. also very helpful was the washing machine in the bathroom.
but the best of the whole hotel was the pool on the roof top! there is a great view over brisbane directly out of the pool!!!
the hotel is not located directly, but this is not an very big problem, nearby there are some good restaurants and shops.

Garish but it works!

by TripAdvisor Member Cleo001

We were recommended to stay in The Emporium hotel by a local friend and it seems it has made quite an impression on locals in Brisbane as there is nothing else quite like it. Situated in a surburb (not as the Brits know them - in Oz suburbs are districts) called Fortitude Valley, or 'The Valley', it is unashamably bling and garish - in the lobby there are darkened mirrors, leopard skin sofas and every surface is decorated - but it is all the more appealing for it. Coming from the outback into The Emporium as we did, we felt like real hicks, but the extremely professional and eager to please staff, made us kick back and get into the groove very quickly! The service was first class, much more than you would expect for the price.
Into the room - well, gadgets galore, cupboards that opened to reveal kitchenettes, a lengthy pillow menu, plenty of laundry gadgets to please my husband and all very new and shiny.
Onto the great rooftop pool - lots of nice touches like up to date magazines, plentiful towels, and again very clean and fresh.
The setting is vibrant too with loads of really good amenities right on your doorstep alongside the appealing condos - fab wine shop, lovely place for breakie, and a good choice of mid range restaurants. This is a new development that obviously really works well.
Good on The Emporium - I hope it does really well. Would definitely return for a bit of Aussie bling!

Cool hotel

by TripAdvisor Member Rolla88

Spent 2 nights at the Emporium and was very impressed. Cool hotel with great rooms, roof top pool and ground floor bar. Although it doesn't have its own restaurant its surounded by some pretty good places to eat . The Depot was good for lunch and breakfast and the bookshop had the best coffee in the area.
Fortitude Valley is a great base to explore Brisbane - try the Cru Bar for food and drink, The Bowery for a Cocktail and Ecco Bistro in town for excellent food and service.

Only one word needed: Excellent

by TripAdvisor Member scotthumphries

Stayed at this property for 3 nights in August 2008. Quite simply, it is an excellent boutique "hip" hotel in a great Fortitude Valley location.

The hotel rooms are generously sized and elegantly decorated. The public areas of the hotel are truly beautiful: the lobby and the trendy cocktail lounge are very trendy, and the rooftop lap pool and sun deck is very pleasant indeed.

Apart from the rather cool and trendy design of the hotel, its good location in a complex which includes a number of good restaurants, being within walking distance of other cafes, bars and cinema such as at nearby James Street as well as proximity to transport, what really makes this hotel special is the staff. They actually seem to like working there. They are all friendly, helpful and there is no "attitude" - which is something one often comes across at five star hotels in Australia.

The hotel is also very good value for money, although they are only just a year old and I expect their rates will climb as they become more established over time. For now though, I think this is easily the best value for money in Brisbane and I would say it is one the best design hotels in Australia at the moment.

It is more than worthy of its #1 ranking for hotels in Brisbane and highly recommended.

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