Royal on the Park Hotel Brisbane

Run by the Gestapo

Hi there,

I just wanted to report some very poor service from a hotel that I stayed at in Brisbane. For 3 nights I stayed at the Royal on the Park Hotel in Brisbane for a company conference. The booking was made through my company. When I first checked in I was rudely ignored by the hotel doorman and I had to struggle to get my heavy bag through the front manual door. Not a great start!
The next day I was diconnected from the internet (that I had paid for) in my room, and at the time I was expecting very important news of both work and personal matters. For several hours the staff treated me arrogantly and with rude indifference, providing me with no useful information about the problem or when it was likely to be fixed. Having had enough I rang the front desk to complain, at which time the Porter got very angry and said he would put me through to the Manager. Good I thought, I can express my disappointment forthrightly to the manager and maybe get some helpful assistance at least. Not to be! Instead I was spoken to with a rude tone that can only be described as patronising obfuscation, and still no information about the internet. Upon hearing this, I got quite angry for which I have apologised to the staff, however the hotel senior management apparently want my blood! That's right, because I was treated rudely and got angry, I am suddenly the bad guy and have been cautioned with threats of "action" against me. Unbelievable!! That the senior manager would make vague threats against a justifiably unhappy paying guest!! I seriously caution anyone considering a stay at the Royal on the Park in Brisbane to be quiet, put up with poor service and don't under any circumstances, dare to complain.

Unique Quality: Good rooms and location