The Ultimate experience
I wish to thank you and all your staff for such a memorable stay at the Kewarra Beach resort. It is a unique, wonderful place, especially being able to renew our wedding vowels in such beautiful surroundings followed with the pool side dinner you kindly organised for us. I wish to thank you for your efforts in making our day one that we will never forget.
To all the staff, I have never stayed anywhere where the attitude of all staff were so friendly, yet very professional and willing to go out of their way to ensure our experience left us with fantastic memories. I would not hesitate to recommend the Kewarra Beach Resort to anyone who intends on staying in Cairns. Congratulations to you all as you have in place a fantastic culture that many places cannot and/or will not offer.
Peter & Jenny Ridgwell
This resort is located on Kewerra Beach, approx 30 minutes drive north of Cairns. I have mixed feelings regarding this resort; as probably I have been too spoilt.I have stayed in numerous resorts like Kewarra, and I wanted to try this particular hotel as I noticed it was number 3 in Australia on T/A.
We were greeted warmly on arrival and led to our beachfront bungalow. We were very disappointed when we opened our door, for $420.00 AUD a night we basically had a very ordinary furnished bungalow with a very average bathroom.
The bungalow consisted of a bed, bedside tables, cabinet with mini bar, coffee and tea facilities, and a chair. There was another small room attached which housed the wardrobe and led to the bathroom, which consisted of a very small vanity unit, shower over the bath and a toilet. There was also a small veranda with table and chairs at the entrance to the bungalow. This is no way luxury accommodation which they advertise on their website. It’s basically a 3 star with a 5 star location.
After walking through the resort, we decided it would have been better and cheaper staying at one of the other bungalows or mouds tucked away in the gardens. Our beachfront moud was not private and we basically had other guests looking at us whilst sitting on the veranda. If you can afford it the Timara Suite looked the best of the bunch, a lovely private bungalow tucked away beside the lagoon.
The resort has two refreshing natural looking swimming pools nestled within the tropical gardens; both are ample size with a natural waterfall spa attached. The restaurant has an African/ Asian feel to it but we were disappointed with the menu and wine selection. We noticed on arriving for dinner that other Japanese guests were feasting on some crayfish and when the menu arrived it was not on the list. On requiring about what offer guests were eating they told us it was a special menu for the Japanese. ………but they would ask the chef if we could see it. Naturally, we wanted what they had, which seemed ludicrous to us that they should have two different menus. Anyway, they happened to have one crayfish left, which I ordered.
Further to our disappointment,we had put our laundry in for cleaning the night before so we would not miss the pick-up, as we desperately needed some washing done. After 7pm and no laundry return we rang reception to ask about it, they told us it would be returned early next morning before our departure. To cut a long story short, the laundry never went out, so we were left with a bag of dirty clothes and basically no clean undies to wear for the rest of our trip. They did however apologize sincerely but to us there was no excuse seeing we had delivered it to reception within ample time, plus to say it would be there in the morning, to us was appalling service.
The interesting factor about this resort is when checking out Palm Cove Hotels like Sea Temple, Outrigger etc.etc. We were actually glad we stayed at Kewarra; it presented a lovely natural surrounding on the beachfront. You just have to get over that there are no 5 star trimmings but 5 stars for its natural environment.
I have given this resort a four star rating due to my experience, mainly the huge laundry stuff up and the menu fiasco. I also think for the price they could improve the bungalows interior without losing the overall natural ambiance.
Tip: A car is necessary for getting around.
Stunning location- a must for nature lovers
We stayed here for 4 nights in a Pandenus Moud.
The hotel offers a complimentary pick up from the airport which is a godsend.Just contact them direct to advise of your arrival.
Got a great rate on asiarooms only 2 weeks before arriving
Pick up went very smoothly and the journey was full of advice,weather forecasts and location history.
Arrived at the resort and were greeted with a fruit cocktail-nice touch!
Check in was swift and we were shown to our 'moud'.Due to the design of the resort it is quite easy to get confused as to where your 'moud' is(especially at night)but by day 2 we had it down to a fine tee!
The 'mouds' are all dotted around a 'rainforest' setting and for someone like me who adores nature it was bliss.Sitting out on our veranda which overlooked the tree's we saw numerous birds,lizards and stunning flora.
I was bitten quite alot by mozzies but I also didnt come prepared so I shouldnt complain.
There are 2 pools-we favoured the top rock pool purely based on its location to our moud.You can order food and drinks from the pool area to be brought to you which is a bonus.
The private beach is very nice too.
Staff in the restaurant were fantastic.Tip:Always book a table in the evening,no matter how quiet you may think it is in the resort people appear out of nowhere in the evening!
We enjoyed a 3 course meal each night.The menu changes nightly which I loved.I am a veggie and not once did I have to eat the same meal-major bonus!Great romantic setting too.
Buffet breakfast also good.Only let down was the prices were high(we felt this is because it is the only option guests have to eat due to its location)but we were on holiday so dont want to dwell on money too much!
This 'moud' itself was well equipped but I agree totally with the other reviewers who say the decor is outdated.
This hotel is very remote so if you are after variety I would advise against it as a cab to Cairns cost approx 50 aud(25 mins)
The resort offer a shuttle but we found the timings very restrictive.
We went into Cairns once and were very pleased that we had made the choice to stay at Kewarra based on tripadvisors reviews.
We were sad to leave....if I ever go back to Cairns I will definately stay here again.
Garden lake at Kewarra Beach Resort
Kewarra Beach - Stinger net