Peppers Beach Club & Spa

5 out of 5 stars5 Stars

123 Williams Esplanade, (formerly Outrigger Beach Club), Palm Cove, Queensland, 4879, Australia
Peppers Beach Club & Spa
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92%

Satisfaction Excellent
Excellent
48%
293
Very Good
34%
209
Average
10%
65
Poor
3%
20
Terrible
2%
15

Value Score Great Value!

Costs 33% less than similarly rated 5 star hotels

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Good For Business
  • Families85
  • Couples82
  • Solo100
  • Business100

More about Peppers Beach Club & Spa

A Peaceful Resort.... more suited for families than couples

by TripAdvisor Member dk0528

I stayed at the resort for 4 nights and 5 days with my girlfriend. We stayed in a spa room during our stay. The resort is ideal for families with young children as the in house pool is made in to a beach where the children can play. I would say opt to stay in a apartment rather than the spa room, as the restaurants do charge above average and there were too many mosquitos to use the spa every night. We had to buy insect repelllant to scare them away and even that didnt work that well.

The reception and concierge staff were very friendly however i found the the staff at the tamara restaurant a bit rude for a 5 start resort. Requests were not made within a reasonable time.

Not that many things to do within the resort unless you just want to laze by the pool everyday or play tennis so once again suited for families.

There are 4 restaurants within the resort, the last restaurant was a thai one. 5 stars go to the head chef. He went and caught a mud crab himself in the morning to cook for us for dinner. One of the best mud crabs i have ever tried. Very Good !!!!

The Italian restaurant's head chef was very good as well, he was on the floor taking plates out and continually checking on customers to make sure everything was going fine.

Overall we had a very pleasant stay and will definately go back and stay again.

Not up to scratch

by TripAdvisor Member KHNewYork

The Outigger is really disappointing and, unless you have young kids, I wouldn't bother staying here. We stayed for 2 nights and then transferred to the Sea Temple down the road, which was a vast improvement.

Here's what we found disappointing:
1. We were charged $4 per day to use the in-room safe on the basis that "the safes are operated by a different company than the hotel."
2. The pool loungers were all taken by 8am - so if you want to sleep in, you'll have no comfort by the pool. You'll also have to get there early to get a towel. They ran out on both of the days we stayed there.
3. The place is totally overrun by children, and the shape of the buildings means that their noise travels to almost all of the rooms.
4. The views from the ocean front rooms are obscured by trees, so don't bother paying extra for them.
5. Housekeeping needs to improve substantially. We accidentally spilled some food on the stairs outside our room and it was still there when we left two days later. The rooms, even after two years, are showing substantial signs of wear and tear.
6. The balconies of the rooms, many of which contain spa baths, lack privacy. If you want to use the balcony spa, you either need to wear swimwear or keep all the lights off. Either way, when you can hear and see your next door neighbor talking on the phone, it's not terribly relaxing.
7. The staff were generally very unhelpful.
8. The resort is separated from the beach by a road. This means the hotel lacks the feeling of beachfront luxury which you find at the Sea Temple and Angsana (the only two resorts in Palm Cove right on the beach).
9. The breakfast at Tamaras was hideous and extremely expensive. Palm Cove is a destination known for good food - but Tamaras falls far short of the mark.

The reviews on Trip Advisor led us to expect 5 star luxury. The Outrigger is 3.5 stars at most.

However, it wasn't all bad. The best part of the Outrigger was Nunu restaurant. Nunu is not connected to the hotel at all but is located at the front of the hotel on the beach. The food here is superb and not to be missed.

Good but not that good

by TripAdvisor Member AndyEngland

This hotel would be an 'also ran' without its superb lagoon pool.
The rooms were OK and ours was clean but the lack of privacy for the spa baths meant that they were rarely used.

The restaurants in the hotel were expensive - especially breakfast. We went to Cocky's cafe - about 100 metres up the road for a quality breakfast for a few dollars. Some of the independent restaurants in the Palm Cove were pretty good and better value for dinner.

We actually liked Palm Cove a lot being a small village rather than a resort hotel stuck in the middle of nowhere.

Clearly a hotel which caters well for children. The swim up pool bar proved a major attraction for parents!

Overall, a reasonable value hotel and should be considered when looking for a hotel with a super pool in the area but don't assume it is 5 star (about 3.5 stars is a better categorisation).

Great place for a few days!!

by TripAdvisor Member StillTravelling

Celebrating our 25 wedding anniversay we headed up north. We had planned on staying at Palm Cove for a week but had been advised by friends that it would probably be too quiet for us for a week. We opted for 3 nights here. Great start to a holiday, time to unwind and get into the holiday mood before heading to Port Douglas for 5 nights. Originally having booked a lagoon spa room, our reservation had been "lost" in the system (these things do happen) and were offered an upgrade to a Delux Spa Room. On checking in we were taken to our "Upgraded" room which was quite a decent size with sliding doors separting the living area/kitchen from the bedroom. There was a spa on the balcony but the view from the verandah was into trees & the position, being at the back of the building, was quite warm with little breeze. We had originally requested a room overlooking the pool. After a reshuffle we were given a lagoon spa room on the 2nd floor. The room was certainly small, however the bathroom was enormous (would have been better the other way around). King size bed, 2 bed side tables,one chair, bar fridge and just enough room to put up the bag rack. Plenty of hanging space however. On the verandah where the large spa is, one chair. The size of the room didn't really effect us as we were out and about and had no need to cook a meal (this was a NO cooking holiday). Housekeeping was fine and the staff at the front desk extremely welcoming and friendly. Great pool, especially for kids, though not many kids when we went (outside school holidays) a better time for us having left our kids behind at home. Great location opposite beach with plenty of restaurants to eat at. We ate at Nunu one night and had a beautiful meal. Breakfast was eaten each morning down the road at "Cockys" (great value). The tavern, not far away, has great meals and at a reasonable price and a bottle shop. The hotel has a real holiday feel about it and we thoroughly enjoyed our three days there. I am glad however that we went early October as it was starting to really warm up. One thing I feel is over the top is having to pay $4.40 per day for the use of a room safe when you are paying around $281 per night for a "little" hotel room. Having travelled overseas on a few occasions, we have never had to pay for the use of a room safe! In summing up, we did have a look at some of the other resorts in the area and on commparing with cost, location, facilities & appearance, I would say this hotel is one of the best in the area.

Stay elsewhere

by TripAdvisor Member CompressedChi

We went here for two nights on our honeymoon. Part of the problem is that we were coming from Lizard Island which is awesome. The hotel is not easy to find and the parking, while the underground garage entrance is roughly 20 yards from the check in desk, requires you drive about 3 kilometers around town to access it through a narrow alleyway via the back of the property. Our one bedroom suite was enormous with a living room, dining area, kitchen, bedroom, sitting area off the bedroom, laundry room and 1 and one-half bathrooms. There was also a very large terrace with sitting and dining areas directly facing the ocean across the street. The room was very clean and the furniture comfortable and stylish. The main drawbacks are the atmosphere --lots of families and what appeared to be large tour groups and the layout of the rooms. There are no elevators, which means you need to haul your bags up and down the stairs. We had been travelling for four weeks and had some hefty bags so that was not too fun. Also, the maid never came to clean our room and so when we returned after a very long day, it was not a pleasant surprise. The manager was apologetic, but only offered us AUS$40 off our room rate of AUS$410. I think the better choice for us would have been Sebel Reef House or the new Sea Temple resort.

Too much hustle and bustle

by TripAdvisor Member moldavian

Have you ever stayed at a mega-resort in Orlando? Families and kids everywhere! A sense of overcrowding. A lack of personalized service. Poor services (such as housekeeping or room services). Oh, and did I mention kids!!! This is not a place for couples or honeymooners. If you want peace and quiet go elsewhere. If you want good service go elsewhere. The room (1 bedroom suite) was average. It was spacious but very dirty. It was also 3 flights of stairs above the ground which after 3 days got to be very annoying. The staff were miserable. They were rude and just could care less. I would not stay here again.

Disappointing

by TripAdvisor Member Katrina70

We booked a 2 bedroom suite because we travelled with our 3 pre school children. We arrived a few hours before check in and were told that as the hotel was at 100% capacity we could not check in early but were welcome to use the pool and change areas while we waited. 40 minutes before check in I saw a group of men check in to a 2 bedroom suite. I don't know why we were not able to be accommodated in this room. Right on check in time we were shown to our room - on the 3rd floor up 5 flights of stairs with no lift!. There was no cot, in spite of me having requested one at the time of booking and phoning the week before to double check. It arrived not long after, at the same time as the maintenance man who was there to check the non working air conditioning unit. The rooms were stifling - no one had even turned the fans on or the air conditioners that worked. The floors were dirty - dead cockroach and crumbs and the phone did not work. The suite was absolutely tiny. The balconies partially faced the pool, but all the other windows looked over roofs. I requested a room change and was given one the next day - although only half the suite was immediately available and the other half (the half with the kitchen) was not ready until 40 minutes after we were promised it. I had to fold up and unfold the port-a-cot myself. The rooms we were moved to were lovely - Block 6, with leafy outlook over a quiet pool and this block had a lift. These rooms were probably double the size of the others. But what was galling is that they were the same price as the first suite. What a rip off if we had not moved. The housekeeping was very second rate - they forgot to change sheets, didn't sweep the floor properly (bringing ants), didn't re-stock the rooms. The resort was very crowded (and this was out of school holiday time) and it was hard to get a deck chair as people reserved them very early in the morning. The resort is beautiful and it had great restaurants. The staff were friendly, and mouthed all the right platitudes but when it came down to it, they didn't actually go out of their way to be helpful or to make it a memorable and enjoyable holiday. We won't be going back.

Beautiful hotel - didn't want to leave

by A TripAdvisor Member

Having read some negative reviews about the Outrigger, it was with some trepidation that I made a booking for my boyfirend and me for 6 nights during our trip to North Queensland in early October - and I am so glad I did!

We booked a 1 bed apartment overlooking the pool but at check-in were given one of the penthouse apartments (minus the private roof terrace). This was excellent - nice big bed, spacious, light and airy with contemporay furnishings and a kitchen that was better equipped than my own! Loved the outdoor day-bed on the balcony- great place to relax when it got too hot in the sun. Having a washing machine was also a bonus.

We didn't experience any of the service problems reported in other reviews. A porter was available on arrival to help with our luggage, the reception and concierge staff were friendly and helpful and our room was clean on arrival and throughout our stay.

I would agree that the in-room spas are not very private, especially on the ground floor, so I would recommend booking the larger 1 bed apartment instead. If spas are your thing, you can either use the one underneath the waterfall in the formal pool or hire a private roof terrace with spa for the day.

One thing is absolutely guaranteed with this hotel, that's that you won't be able to resist the lure of the lagoon pool or its swim-up bar. It's just good fun and the cocktails are great.
The menu at the pool bar is also good for a lunchtime snack.

The hotel is easy to find as there is really only 1 main street in Palm Cove and the Outrigger is right in the middle of it. We hired a car from the Novotel behind the Outrigger (the cheapest rate we could find for drop off at the airport). The car park at the Outrigger is very convenient and free too.

If you are looking for a very tranquil adult holiday and can't stand children, then I wouldn't recommend staying here (If you are willing to pay a bit more, the Angsana looks good). Personally, I don't mind being around a few kids and I didn't find the hotel overly family-orientated. Having stayed at true 5 star hotels in Europe, I would say that the hotel accommodation is closer to 4 star, but the surrounding pools and gardens make it special. We had one meal at the Nunu restaurant at the hotel. This was the best food we had in Palm Cove, really creative menu, romantic, candlelit atmosphere and cosy seating. Food was on a par with good quality restaurants we have been to in Sydney and Melbourne.

My only critiscism of Palm Cove in general is that virtually no bars are open after 11pm, though this may be different in peak season. I would recommend stocking up on wine etc. at the big supermarket on the Captain Cook highway between Palm Cove and Cairns, then having a nightcap on your balcony.

Skepitcal yet loved it!

by TripAdvisor Member BellinaRaffy

After some of the comments noted, my hubby and I were a tad scared and nervous about staying here yet having just come back from the hotel & Australia we had a great stay! We stayed here on Jan. 6 & 7th, 2006 and we wished we could have stayed longer!

The beach was really pretty yet we pretty much stayed at the hotel swimming pool the whole time..it was just beautiful and easy with free towels and a swim up bar! Yes, there were quite a few children and we personally don't have any of our own, but this did not really bother us too much. There are two pools and one was mostly adults, plus it's jelly fish season, so where else are the kids going to go???

As for there being no porters.. all our luggage.. mind you we had 4.. were brought to our rooms with no hesitation or challenge.

The hotel restaurants were real nice and the BLT with avocado special was a large lunch time treat!

Our room....a spa ocean view room was real nice... clean, yes, on the smaller side but 100% fine for us. We live in NYC as so are used to smaller apartments.

Overall, we loved the hotel, the staff was realy nice and hotel was beautiful and would consider it again. I did get to see one of the rooms with a private pools and would reccomend them.

In my opinion, this is not a 5 STAR hotel but more of a 4 STAR hotel - but despite this and based on the price we paid we were more than happy & content!

Hope this helps!
Raffy

Comments

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 Peppers Beach Club & Spa

We've found that other people looking for this hotel also know it by these names:

Peppers Beach Hotel
Peppers Beach Resort
Peppers Beach Club And Spa
Peppers Beach Club Hotel Palm Cove

Address: 123 Williams Esplanade, (formerly Outrigger Beach Club), Palm Cove, Queensland, 4879, Australia