Equinox Resort Apartments

3458 The Esplanade, (formerly Equinox Sun Resort), Surfers Paradise, Gold Coast, 4217, Australia

1 Review

N/A

Satisfaction No Data
Excellent
0%
0
Very Good
0%
0
Average
0%
0
Poor
0%
0
Terrible
100%
1

N/A

Value Score No Data

No Satisfaction or Value Data Available

N/A

Good For No Data
  • Families0
  • Couples0
  • Solo0
  • Business0
  • DISSAPOINTING EXPERIENCE

    by

    was drawn in for the price as most people. bUT my trip to surfers was completely ruined due to the service anD amenities that were out of order!! And there has been NO EFFORT put in to reimburse me!

    Firstly my room was defected which caused me injury on my knee. The hotel knew about it but the maintanence man came a day later in the early hours in the morning whilst ASLEEP to fix it with no prior call...
    The hotel states to have a HEATED swimming pool and spa which were not working when I was there and even when I left. i wanted a place which has a pool that was my main reason for staying there. But alas management is slack and I missed out on my 'resort' experience with no apologies
    ppl also pay rent live there, there can be unsavoury charactors who try to 'invite' you in their room. It also has a stale smoke stench on the level i stayed on.
    Breakdown of facilities which are not dealt with immediately for guests. When asked about this was told due to body corporate they have to get 4 quotes.
    Internet turns off so if you think about processing an important document think again as for 2 dollars for 15 minutes you have to begin writing again once they turn it on again. A receptionist told me it has been happening a lot but shrugged and laughed.
    Manager listens to you, but when you fill out a form he passes it to the reception not giving attention. They do not tell you who you can directly give a complaint to. 'They forward it on'
    Booking a theme park or transfer was with incompetency there as when we booked 48 hours early we weere not given a slip of the time but told 5 am. The transfer was actually 4.25, WE MISSED IT. with all extra charges you can stay at a 5 star. Amenities when working shut early.
    Dissapointing place where you will spend a fortune to enjoy yourself. It is much smarter to stay at a quality resort you will save even if accom is more expensive you wont have to fork out more to enjoy yourself and you can the laze around the pool.

    Unique Quality: Its about a 15 minute walk to Surfers and there is a beach across the road. The building looks different in photos on travel sites it looks a bit grubbier and more orange then white.
    Pool was out of order
    facilities below average
    If you do ever go there make sure you ask about the specials as we paid for extra nights but now at home checking on the internet you get 7 for 5! Which we paid for.
    Also you have to wash your dishes and clean before you leave as you get charged an extra $35 or more. Most hotels employ cleaners.

Comments

Popular Hotels in Gold Coast

Palazzo Versace Hotel Gold Coast

Hotel Class 5 out of 5 stars

Sea World Drive, Main Beach, Gold Coast

Show Prices

Gold Coast International Hotel

Hotel Class 4.5 out of 5 stars

CornerGold Coast Highway and Staghorn Avenue, Surfers Paradise, Gold Coast

Show Prices

Sheraton Mirage Resort & Spa

Hotel Class 5 out of 5 stars

Sea World Drive, Main Beach, Gold Coast

Show Prices

Marriott Resort Surfers Paradise

Hotel Class 4.5 out of 5 stars

158 Ferny Avenue, Surfers Paradise, Gold Coast

Show Prices

View all Gold Coast hotels

View all Gold Coast hotels

Latest Gold Coast hotel reviews

Holiday Inn Surfers Paradise
371 Reviews & Opinions
Latest: Apr 16, 2014
Palazzo Versace Hotel Gold Coast
816 Reviews & Opinions
Latest: Apr 15, 2014
Sea World Nara Resort
583 Reviews & Opinions
Latest: Apr 14, 2014
Gold Coast International Hotel
1028 Reviews & Opinions
Latest: Apr 14, 2014
Marriott Resort Surfers Paradise
848 Reviews & Opinions
Latest: Apr 15, 2014
Conrad Jupiters Casino Hotel
687 Reviews & Opinions
Latest: Apr 15, 2014
Diamond Beach Resort Gold Coast
311 Reviews & Opinions
Latest: Apr 9, 2014
Harbour Side Resort Southport
90 Reviews & Opinions
Latest: Apr 3, 2014
Sheraton Mirage Resort & Spa
498 Reviews & Opinions
Latest: Apr 13, 2014
Royal Pines Resort Gold Coast
328 Reviews & Opinions
Latest: Apr 13, 2014
Treasure Island Holiday Park
596 Reviews & Opinions
Latest: Apr 4, 2014
Turtle Beach Resort Gold Coast
484 Reviews & Opinions
Latest: Apr 9, 2014
Mercure Gold Coast Resort
349 Reviews & Opinions
Latest: Apr 16, 2014
Ashmore Palms Holiday Village
354 Reviews & Opinions
Latest: Apr 11, 2014