Turtle Beach Resort Gold Coast

2346 Gold Coast Highway, Mermaid Beach, (formerly BreakFree), Surfers Paradise, Gold Coast, 4218, AU
(3 star hotel)
#7 of 190 hotels in Gold Coast
Terrible (1.0 out of 5.0) 1 review
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HinemoaK's Profile Photo

Everything you DONT want

Terrible (1.0 of 5.0 stars)
by written on February 10, 2013

Never would i come back here again. Came here for a nice getaway for my partner & myself for our birthday. Worked our butts off two weeks around the clock to pay for this trip and all we were left with was dissapointment. First up we had to give a $200 deposit upon arrival, $200 bucks that we didn't have spare! They refused credit card details which is what MOST hotels/holiday accom are more than fine with. Started off our 3 day trip short of $200, then the dinner we booked through the hotel was cancelled & instead of them transferring the money over to another show/dinner such as draculas we were told was unallowable, cash refund was also not allowed & all they could do was either give us a cheque (being a weekend, dead money until monday) or use it on our room service bill - yet again dead money. So now we were $300 short and spent most of our weekend in a hotel room that smelt like mould, was dirty & took five flights of stairs to get to (no elevators) eating money that we didnt want to, but had no choice to through the hotel restaurant that was expensive, understaffed juniors (50min average wait for a meal), pizzas were nice but not enjoyable after the long wait & the flat white i ordered tasted like mud. Would never ever set foot in this place again nor would i reccommend. Thanks for the *** weekend i worked so hard for and looked so foward to all ruined by you turtle bay resort!

Unique Quality: No views whatsoever, pool was dirty, the other was closed for maitenance (whatever, never saw it touched by staff) no elevators enjoy walking up a hundred stairs to get to your room, beach access through a very busy main rd, and then another 10 mins up, beach isnt even near this hotel! Parking is a nightmare, underground maze have to drive on wrong side of rd which is very confusing!

Nearby Turtle Beach Resort Gold Coast

Turtle Beach Resort Gold Coast

We've found that other people looking for this hotel also know it by these names:

  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach

Address: 2346 Gold Coast Highway, Mermaid Beach, (formerly BreakFree), Surfers Paradise, Gold Coast, 4218, AU

Amenities at Turtle Beach Resort Gold Coast

  • Restaurant
  • Swimming Pool
  • Fitness Center
  • Free Parking
  • Kids Activities
  • Kitchenette
  • Shuttle Service
  • Airport Transportation
  • Bar / Lounge
  • Free High Speed Internet

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