Paradise Resort Gold Coast

122 Ferny Avenue, formerly Mercure Resort, Surfers Paradise, Gold Coast, 4217, Australia
(3 star hotel)
#6
Rank 6 of 99 hotels
in Surfers Paradise
Pleasant (2.5 out of 5.0) 3 reviews
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SaraC31's Profile Photo

way over priced

Bad (2.0 of 5.0 stars)
by written on January 12, 2013

ok where do i start?
firstly we arrived at 12 noon had to wait till 2pm to checkiin ...so the 24 hr checkin is wrong!
After finally surviving the 1970"s elevator trip to the 3rd floor we found our "family" room!
out dated,dusty and gloomy....beds where horrible and aircon blew up a day before we left! it was fixed tho by brian who was really nice!
the kids room had the aircon which didnt reached our room we had a sucky old fan blowing hot air!
which meant the kids froze we swelted....
there was no mention in any brochure about 2% surcharge on ANYTHING you purchase on your visa card.
the pool area was fantastic ,my children loved it
food was way over priced.
$10.00 A night for underground parking but free parking which was secure as told in a area beside the resort

Unique Quality: 1. the staff are excellent
2. the pool are was great.

Paradise Resort Gold Coast

Best (5.0 of 5.0 stars)
by written on March 2, 2012

This is the best hotel for kids under 12 that I have found anywhere in Australia (and we have looked very hard). The rooms are basic, but the kids club is amazing and they have installed a fantastic water park which the children love which is fully gated with numerous pool attendants who are all very friendly. There are non stop activities for children, both in the kids club and around the pool area. They also have various types of evening entertainment including movies which is all very appropriate for children but also reasonably interesting for adults. The kids club is in themed rooms which are very child friendly and the child care workers seem very highly trained and motivated. I am very fussy about childcare and I had no worries at all. My 6 year old loved it and its the second time we have been there. We will be going back in the future. Its quite near the beach and a short walk to the shopping centre. The food is fairly standard club fare (chips with everything) but its OK and if you want to spend a lot more there are other restaurants nearby. Highly recommended for families.

Unique Quality: Great water park and kids club.

worst mistake

Terrible (1.0 of 5.0 stars)
by written on August 1, 2011

We were so excited to be staying at what was acclaimed to be Paradise for kids and parents but absolutely shattered when it failed dismally to live up to the glossy website. There where extra costs such as $5 a night for parking, no room serviced on sundays, and curtains and linen well past there prime. The site promise feature such as playstations in the childrens rooms which where there but no games supplied nor any information provided in regards to games. Site claimed to have two restaurants including an a la carte dining experience for the parents but only had one family orientated dining area which served very poor over processed food. The many "roomed" kids club turned out to be a cleverly photographed open plan ROOM with outside area and separate area for toddlers. Our children only went once and our three year old son was kicked out after only 20minutes for a tantrum, we were told he was given two chances?? We found that difficult to believe given he would have spent half that time eating. Our 9 and 6 yr olds told us they where not allowed to finish their meals because they had to participate in an activity. The pools where being renovated of which we where aware but told the kids would be ready, it was not.

Unique Quality: it was close to attractions.

Directions: on the main strip

Ednaaaked Dec 31, 2013 at 9:44 PM

Absolutely shocking
I am here now and burning up inside about the money I spent on this pathetic excuse for a resort
Firstly the pools are great for kids and plain shocking for adults, rooms are border line ok, bathroom falling to bits, everything is extra, u are forced to wear a wrist band to prove your staying here, as a smoker I paid extra for my room with a balcony and have noticed a sign claiming they will charge $200 for people who get CAUGHT!! smoking on balcony, this place is apnea hungry $360 a night joke.
Don't come here ever!!!!'n

Nearby Paradise Resort Gold Coast

Paradise Resort Gold Coast

We've found that other people looking for this hotel also know it by these names:

  • Paradise Resort Australia
  • Paradise Resort Surfers
  • Paradise Hotel Surfers
  • Paradise Resort Gold Coast Hotel Surfers Paradise

Address: 122 Ferny Avenue, formerly Mercure Resort, Surfers Paradise, Gold Coast, 4217, Australia

Amenities at Paradise Resort Gold Coast

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Spa
  • Free Parking
  • Business Services
  • Kids Activities
  • Kitchenette
  • Bar / Lounge
  • Free High Speed Internet

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