Update 26october 2011: The Rooms Division Manager of Jupiters called today genuinely concerned about our bad experience. He acknowledged that Jupiters got it wrong given our early booking and options which could have been made to avoid the problems. We are confident that steps are in hand to avoid a repetition for others and we anticipate another opportunity to re-visit to this uniquely located venue.
At the risk of receiving hollow words of welcoming and valuing feedback from customers by the Jupiters Customer Engagement Co-ordinator - stay here at your own peril.
We looked forward to a relaxing 4 days break at this 4 1/2 star establishment but competed against 1700 screaming people and drugged up "entertainers".
The recreation facilities of the pool were not able to be used, the noise was unacceptable and efforts to relocate us hindered.
The property and its management need to consider its business plan, determine what is important and profitable. Your best asset is your customers, their return trade and word of mouth recommendation.
Nil wi-fi or access to without considerable expense, aged facilities and conflicting events.
Definitely not worth the effort of staying or returning.
Unique Quality: Nil now there are more modern establishments in closer proximity to the town.
We didn't stay at Jupiters, but we enjoyed the walk over there from our hotel.
This is a tiny casino with only a sampling of the tables and games you might expect at an American casino. We enjoyed our time there, but were shocked to learn that while this whole town is full of slot machines (which they call "pokies") they don't have a single video poker or blackjack machine. All the slot machines are the same; they're digital but none of them (we tried several in three different locations throughout town) have any of the fun extras (video bonus games, etc.) that we've come to expect in the states.
Australian food is expensive compared to most places in the states, but they have a bargain meal at Jupiters for casino members (it's easy and free to join their players' club).
We found the same thing at the Cowboys' social club in the center of town; where they actually have THREE different cheap meals to choose from!
This is my 2nd review of this hotel......and I still stand strongly for this hotel. One must just know what room to ask for....this time we asked for our standard suite, but hubby said its smaller than last time....so our lovely staff member asked for a bigger room........
Wow, so our next room was fantastic, with beautiful views, spa bath, two bathrooms, dining room...etc.etc.......we felt like Elton John just for a few moments. room 1901....but it's on the only smoking floor of the hotel. If you want a non-smoking floor suite just ask for the corner ones.
1. suites have balconies and are spacious, to me these are the only rooms to book.
2. the swimming pool is fab, large with plenty of deck chairs .
3. Casino is great too......maybe we just had a winning night
4. The Strand - is totally worth walking down and in stinger months there are 2 stinger nets located on the beach.
5.Castle Hill is worth visiting to see the awesome views of Townsville.
6. At the North end of The Strand is the Rockpool which is fantastic with fresh salt water pumping into a ultra large open air pool.
7. I found the staff of this hotel to be SO efficient and friendly.
8. Car parking is available.
9. the only negative its a long walk into town or the strand...aprox 10mins to town or 15mins to the strand.
10. if you are looking for the best in Townsville then Jupiters will please you, if you are looking for the best position then any hotel along the strand is yor best option.
The casino is situated at Breakwater Marina overlooking Magnetic Island. It is approx 10 – 15 minute walk into the CBD. Our room 1419 was an executive suite positioned on the 14th floor with stunning views of Magnetic Island. The suite to our delight was enormous, which consisted of a separate bedroom with a king size bed, TV, wardrobe, bedside tables and dressing table. The bedroom windows looked out to the ocean and Magnetic Island.
There was a large hallway, which lead to the bathroom and the separate lounge/ dining room which opened onto a large balcony with table and chairs with added views of the marina and Townsville. So basically, you could walk through the hallway and have two different views.
The lounge room consisted of a couch and two chairs, coffee table, dining suite, TV cabinet, mini bar, tea and coffee facilities. The bathroom was very spacious with a shower over the bath, vanity unit and excellent make-up mirrors.
The outdoor swimming pool was a fabulous size with plenty of deck chairs and a good size spa. There is also a tennis court available to hire. The restaurants consisted of two or three, depending on what night you where staying. I suggest dining outside as there are better ones in town.
Unique Quality: Overall, we had a very enjoyable stay and we loved our spacious suite, this hotel would have to be the best in town. The only negative, is the hike into town.
Tip: Make sure you book a suite as I noticed the other rooms to be just normal standard size hotel rooms and there is little difference in the price if you take the time to shop around. Only the suites have balconies. I booked through [--] and got a great deal.
I have given this hotel a five star rating for its super suite and lovely views, which represented excellent value for money.
Sir Leslie Thiess Drive, Townsville
334 Flinders Mall, Townsville
12-14 Palmer Street, Townsville
30-34 Palmer Street, Townsville
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Address: Sir Leslie Thiess Drive, Townsville, Queensland, 4810, Australia