Grand Mercure Mount Lofty House

Our Members Say

 This place is one of the worst hotels I have ever stayed in. Which made it even more disappointing is that we booked this place months in advance as part of a driving holiday around SA to celebrate a milestone birthday. If only I'd known better...

We arrived and luckly there was someone on Reception at the time (Omar). Even though we arrived after their standard check-in time, the room was not ready (room 6). We were told to wait about 30min or so, so we walked off to the games room which was dark and had staff constantly popping their heads in (not sure why, we were only playing pool). No-one bothered to come and tell us when the room was ready, and this place is like a maze. The room no.'s do not follow in sequence. I had to track someone down from housekeeping down to find out if our room was ready. On our way back out to the car to get our bags, we saw Omar in the lift who said he was trying to locate us to tell us our room was ready (yeah right!). I can not believe that at 4pm housekeeping are still clogging up the tiny hallways of this place 'cleaning' rooms. What time do they start?!

We had to move our car to another car park, via the main road, to be able to get our bags in easier. Given that the place is on a steep hill with one tiny lift right down the other end of the house, my poor husband had to struggle with our bags most of the way because I am pregnant. We were never offered any help with our bags by the hotel - at check-in or check-out (which was pouring with rain).

Room 6 was terrible. Mould in the shower, broken mirror holder with no mirror in the bathroom, no chair/s or couch to sit, dark and cold, insect infested, scratched furniture... We also had to deal with a small wedding party upstairs, so we had staff running up and down stairs all night past our room, plus people walking around on the creaky floorboards upstairs like elephants. No chance of sleeping. To top it off, one the night shift members decided to clean up the room alone after the guests had left. This involved moving furniture, etc. I cracked it and went up stairs to confront him. He stopped immediately, but the damage had been done.

Even though we were staying for 2 nights and were given room 6 on this basis, we were contacted twice the following day by Cathy requesting that move to room 13 for the second night. This was slightly better, as it had a couch, but still most of the same problems from the previous rooms. So again, through the maze with no help from the hotel with our bags.

Dinner in Hardy's Restaurant is nothing wonderful either. Not much choice, plus I had to also for an alternate meal being pregnant, which the Chef done but not very creatively. Typical hotel meal really - big plate, little food, overpriced. Good service though.

Breakfast was a big disappointment. Hardly a selection to choose from and no service. You would be better off going into one of the neighbouring towns to eat. The swimming pool was also outside and dirty.

Overall, this please is terrible. From the unmanned Reception desk, to the poor quality rooms and lack of service, I would NEVER stay here again.

One more thing, out of all the places we stayed at on our holiday this was the only one who did not have a guest survey. Funny that?! 

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