150 North Terrace, Adelaide, South Australia, 5000, Australia
Charm of a Bygone Era
The first thing that charmed us was the entrance... two lions guard the door ...there is a drive in so one can alight in comfort...and a concierge is there to assist you with luggage. And the staff were very friendly and helpful.
Set in the heart of Adelaide the foyer has a bit of an old world feel as you might expect when you realize that there is a connection with the famous Singapore Raffles Hotel. The name comes from Sir Stamford Raffles himself. A staircase and elegant yet almost empty lounges complete the picture
And there is a Ballroom but unfortunately "No Ball Tonight". There was a conference or two but that is all.
We had booked a De Luxe room with city views...well a large concrete roof was the main
view with some buildings in the background...we were not high up though and I do prefer a lower floor so I cannot really grumble.
The room was comfortable and clean...a couple of small repairs were attended promptly.
There are 3 restaurants but we were not impressed with "swish on terrace". Thought the whole food scenario was a bit 'greasy spoon'...only had breakfast otherwise and it was all right as buffet breakfasts go.
Cost of a hotel room is always a difficult one...this is in the upper range...not budget...but time of year and other factors play a part.
There is a little bit of a "tired feeling" in places but nothing a little refurbish wouldn"t fix.
Unique Quality: But what may not exactly be unique though it was was a bit unusual was the need to pass through the gaming area to arrive at the 'swish restaurant'. And it was the only place open for meals on the Sunday we arrived but it was booked out. Bit of a let down as it was cold and miserable outside.
Directions: Close to the Adelaide Casino.
Seen better days
We stayed for 2 nights and were thankful when it was time to leave. We arrived on a Saturday night and were expecting a pleasant, relaxing stay as we had experienced in other Stamford properties. It was extremely busy when we checked in and excused the unfriendly and unwelcoming manner of reception due to that. We wanted to park our own car as we like to come and go as we please without the hindrance of valet parking however, apparently on week-ends you have no choice and have to take the valet parking. Not only is this forced on you but you have to pay $28 for the privilege. Of course, management would say that it is necessary because it is busy but we all know it is another opportunity to make more money.
Set aside 15 minutes to take the lift up and down and be prepared to be pushed and shoved as the guests try to get in to the lift. Finally, the lift doors opened to show us some other female guests sitting on the floor drinking and having their own party in the corridors. It was at that point we finally acknowledged this was no classy joint.
Our room supported this realisation. From the tacky cork noticeboard on the wall as you enter the room to the worn and begging for retirement furniture you just know this hotel would seriously struggle to make 3 stars. After our experience from registration where we observed the young duty manager handle problems in a dismissive manner we knew that it wouldn't be worth ringing front desk and complaining about our room. So we sucked it up, put it down to bad luck on our part as there are so many good hotels in Adelaide and we had just struck out. And no we didn' t mention when we left either as we didn't want to be accused of trying to get a refund and really this is not the sort of establishment that cares that much about guests' complaints. Location is the only positive going for it.
More about Stamford Plaza
From the moment we arrived at reception I could see that we were not at a 5 star hotel. My request for an amendment to the reservation regarding breakfast was met with a curt response. Not at all in the mood to be helpful. The room (1403) was acceptable and clean. Breakfast on the first morning at $20 for nothing more than tea and toast was too expensive. During our 4 night stay we were stuck in the lift on one occasion, a colleague for 30 minutes. Only one of 3 lifts were working at a peak time.
The location was excellent for our conference and the concierge staff were first class (as I find at most hotels). They are most likely the lowest paid but always the friendliest.
The pool area is very small as is the gym. Two pieces of exercise equipment out of a total of 5 (as I recall) wer out of order.
Overall about a 3 star hotel.
Not 5 star...more than 3
Stayed here for one night on Aus Day weekend, apparantly the whole of Adelaide was booked out for accommodation due to the cricket...it even made the news...
Checking in at 8am after an early flight...we were met by a friendly receptionship who promised she would try to organise an early check in .
Concierge were useless...inundated with bags..didnt greet us on arrival also.
Was called at 12 to say we could check in which was fantastic.
The room was on the 13th floor...view of building with air conditioning ducts...apparantly the higher floors have views of the adelaide oval.
Room is TINY compared to other Stamfords I have stayed in and def more like a 3 star. Cramped, musty, dusty, old furnishings, phone didnt work (buzzed continously), tiny bathroom with a bath that i wouldnt take a bath in...
Ordered room service which was very good...had high tea, however not worth the $25 per person, not enough food!
There is security in reception overnight as being directly across from the casino and also a bar upstairs means that anyone can walk past and in...(which they do!)
It is a great location...5 min walk to Rundle Mall, 10mins to Airport and directly across from SkyCity.
We paid $149 for the night which didnt include breakfast
Would i stay again?? Yes for location only and would request a higher room....perhaps we just got unlucky with an older style room.
Short of 5 Stars
We stayed in the hotel in January 2008 during the test cricket season.
What we liked most was the location of hotel (minutes to the tram stop opposite the casino) and the friendliness and efficiency of its staff. When we complained about TV noise emanating from an adjacent room this was immediately attended to by security staff. If you are lucky enough you may get a room facing the Adelaide Oval and its surroundings (not that you can actually see any of the cricket being played but it was neverthelss a "buzz" for a cricket fan like me). The breakfast buffet is excellent and you can even place orders for the kind of omelette which you fancy. Breakfast staff at the restaurant was very attentive to the needs and requests of guests.
The toilet and shower (there is no bath) is rather dated and needs an immediate upgrade to 5 star status. So too does the airconditioning system. We were advised by staff that to get the lowest temperature (which is rather essential given Adelaide's typically raving hot summer weather), you need to turn the "dial" just short of the lowest temperature. For those reasons, I don't think that the hotel rates to be a 5 star establishment-perhaps 4 to 4 1/2 stars will be a fairer description. In our case, we were thrilled to meet some the cricket identities (ex test players currently working for TV stations) staying at the hotel and that to a cricket tragic more than made up for the lack of 5 star status.
Final tip-if you find the valet parking a bit expensive there are plenty of alternatives within walking distance.
Good Hotel But Need New Bathrooms
Stayed 3 nites during the WOMAD weekend. Paid A$270 (incl. breakfast) per nite for a deluxe park view room during a period where most hotels were fully booked. Overall, an acceptable stay but would not class it as a 5 star stay.
- great friendly service from reception, concierge and housekeeping staff
- adequately equipped contemporary room with king size bed
- nice view from 14th floor over park, Torrens River and North Adelaide
- short walking distance to Rundle Mall
- quality toiletries
- adequate breakfast buffet
- small 3 star bathroom (combined bath/shower) which needed further renovation
- faulty (showing its age) air conditioning (which was vital during the stay when the daily temperature averaged 39 degrees C)
- poor service in breakfast room (2 out of 3 mornings) with hassled "reactive" staff members who continually forgot to top up the breakfast buffet and attend to special orders.
- limited/basic gym facilities
The Stamford Plaza is certainly not a 5 star hotel (in reality, there is none in Adelaide even though some hotels claim to be one). However, together with the Hyatt and and the Medina Grand, it is still the closest that Adelaide could hope for a high star hotel. The Stamford Plaza really needs to do something about the disappointingly poor bathrooms in the hotel - maybe a massive renovation work similar to the one completed by Sofitel Wentworth in Sydney is really required.
Will not stay at the Stamford Plaza again for WOMAD next year (have found that the Majestic Roof Garden Hotel is the ideal hotel for this purpose) but may still consider the Stamford Plaza / Hyattt / Medina for a pampered stay in Adelaide especially if I can get one of the more spacious and upgraded rooms at a good price in any of these hotels.
My favourite place to stay in Adelaide
Whenever I visit Adelaide, I always stay here.
A great five star hotel, in a great location.
My last stay DID disappoint me. I managed to get my room quite cheap, as I purchased it online as a secret hotel. However when I arrived, they also gave me a below average room, I'm assuming because of this.
Also, the gym is not up to standard.
However, overall, I have found this to be a good hotel, and will stay here in the future. Rooms are (usually) very nice, room service is great, and location is excellant!
Moved here after a dreadful night at the Rockford Adelaide @ 9.15am. Counter staff member was fantastic. Greeted us properly and arranged for us to have access to a room immediately. Hotel and all it's fittings are 1st class. Staff attentative and informative. Price was very reasonable for this class of hotel. Bed and room was extremely comfortable. Highly recommended. Ask for a park view room and see the fantastic sights of Adelaide.
I was reluctant to stay at Stamford Plaza, having had a very ordinary stay 2 years ago, but things have definitely improved. The room furnishings were unchanged, but now more attention to detail. - bath robe and slippers, lap top safe, very comfortable bed, luxurious bed linen, bath towels- everything very clean and shiney. Breakfast also much better- usual hotel buffet, but very good standard, omelettes to order etc.
Staff all very helpful and courteous. On check in there was no record of my non-smoking room request, but this was no problem,- we were upgraded to the front side of the hotel - called a "park view room".
Keep it up!
Tired Rooms, Good location
The hotel is in a clear need of a refurshment, with the bathroom looking very tired, and the reception and lifts clearly dated. The bed was average, although the service was generally good. Not a 5 star hotel anymore, 4 at the most. I'd rather pay a bit extra and stay at the Hyatt next time
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We've found that other people looking for this hotel also know it by these names:
- Stamford Plaza Hotel Adelaide
- Adelaide Stamford Plaza Hotel
- Stamford Plaza Adelaide Hotel Adelaide
Address: 150 North Terrace, Adelaide, South Australia, 5000, Australia