Mercure Geelong, Geelong, Australia - Reviews and Hotel Information

I stayed several nights in April 2008. The facilities and amenities were good, but the overall service in the restaurant area was poor. On two consecutive nights I ate in the restaurant and can only describe the service and attitude as unacceptable.

On both nights refreshments were ordered before the meal - on the first night they did not turn up at all, and on the second night the order delivered was incorrect notwithstanding the order was clearly given and specified due to the previous night's debacle.

On both nights, when requesting a table, I was given a curt instruction to "follow me" and stuck behind a pillar in a nearly empty restaurant.

On both occasions the attitude appeared to be one of' having to do the job' and in no way was it welcoming. I observed the restaurant staff over two nights and rarely saw a smile from any in the course of their duties. Obviously Hospitality training was not a prerequiste for the job.

I would not reccomend this hotel .

The rooms were good, the dining area itself acceptable, as were the meals

Mercure Geelong, Geelong

Mercure Geelong

Geelong Hotels