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Very disappointing
I have spent weeks on end at the Grand Hyatt Melbourne for work. I know the hotel very very well.
There is unfortunately very few positive things I can say about the hotel. It was built in the 1980s and was once THE place to stay in the city. Recently, there have been a swag of new hotels opening up, and the Grand Hyatt has just fallen by the way side. It cannot compete with hotels such as the Westin, Langham, Park Hyatt or even the Sofitel a few blocks away.
The biggest problem is the service. With a few definite exceptions, the staff just do not care about the guests. This goes from reception to the concierge to the bell desk. One of my most vivid memories is standing at the concierge counter wanting directions to a nearby restaurant. The concierge was sending a text message. He looked up at me, and then went on with his text message for the next 45 seconds or so, and only then did he ask what I needed. That is just one of many examples of the staff attitude in this place.
The other problem is the rooms which are very dated. I first stayed in the Grand Hyatt back in about 1990, and it was very 'swank'. With the exception of some minor updates, the rooms appear to be largely unchanged some 17 years later.
I often stay on the club floor which provides access to the lounge. The breakfast served in the lounge is absolutely pathetic. I used it for a while, but now I just head to one of the nearby cafes to pick something up. Again, the staff on the club floor are just unprofessional.
I have to stay at the Grand Hyatt Melbourne for work. If I could stay somewhere else, I definitely would!! One of the most consistently poor chain hotels I have stayed at.
