Disappointed with "5 star" hotel
I have just returned from 4 days in Melbourne with a friend. We stayed in The Stamford Plaza Melbourne because we left it too late to book somewhere else.This place is not dreadful by any means but I do not think it rates 5 stars compared to other 5 star hotels I have stayed inaround the world.
The staff were polite and helpful, the room was comfortable albeit a little smaller than expected and we got a twin share as requested. I felt that it needed updating to keep its 5 star status. It was supposed to have a fully equipped kitchen.Two elements but nothing to cook with!!A chipped wine glass, only 1 knife did not really measure up.
We ordered room service one night and the food was good. The beds were comfortable but true singles. A little hard after usually sleeping in a queen.
They do have a swimming pool and spa but these are small and not at all up to the standard I would expect from a 5 star.A gym was also advertised. This was two small rooms on different levels of the hotel with a couple of pieces of equipment in each.
I was disappointed with house keeping because they took towels and robes and didn't replace them and they cleared up the showercap and soap but again didn't replace them. They did bring them up as soon as we asked but i don't think we should have had to in a 5 star.
