Victoria Hotel

3 out of 5 stars3 Stars

215 Little Collins Street, Melbourne, Victoria, 3000, Australia

12 Reviews

The Victoria Hotel
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Satisfaction Very Good
Very Good

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Couples
  • Families66
  • Couples70
  • Solo66
  • Business56
  • abi_maha's Profile Photo

    Heart of the city


    Very nice hotel, centrally located. Most ideal for traveling in groups, they even have rooms with 2 bathrooms!!



    I had arranged 1 and half months in advance from a wonderfull website that demonstrated a beautifull well mainted hotel.

    Apon arrival, the lobby is under construction! people were eveywhere. There was no room to breath, the foors were covered in dirt. The room was 5 minute walk from the elevator!

    The ABSOLUTE WORST HOTEL!!!! DO NOT USE IT! Cheap fairs are one thing but when you get nothing in return, you know its not good!

    I am still in the process of getting my refund. They had offered me one night refund but considering i didnt want to stay that night.. i would think im entitled to it... i want a full refund!

    Unique Quality: the absolute pits when it comes to what is on offer. I would think a backpakers joing would have more..

  • muratkorman's Profile Photo

    Central Location


    We spent 4 nights in Victoria Hotel during our stay in Melbourne. Firstly, hotels's central location allows you to reach many places by walking. Convenience stores, shops and money exchange offices are nearby. The rooms are clean, comfortable and spacious. The complimentary cookies given everyday with the room service are very delicious. The swimming pool and sauna give you some relaxation after a tiring day. The hotel staff is helpful. The only problem we had was the shortage of power adapters. A big travel group had taken all of them and we had to wait the next day to pick up one. For budget travellers, I suggest this hotel as it is value for money.

    Unique Quality: Central location, swimming pool and spa, gymnasium, comfortable and spacious rooms

  • Awful hotel


    I would really not recommended this hotel. It is a shame that it is actually managed by Accor and have no scruple to pretend to have 3 star and a half. First, the staff is absolutely unfriendly and even very rude. Our first room was asolutely dirty, smaller than the website and hasn't been serviced: could still see the soap in the shower, the sheets were covered with stains and we couldn't access internet from our room. Also, the hotel is actually divided in 2 buildings, we were in the second one with no elevator, we had to walk a lot to get to the first building. We tried to take the stairs and when we reached the ground level, surprise: it was a huge bin with messy stuffs everywhere.
    When we asked for another room, the staff was absolutely so rude and actually alludes that we may have soiled the sheets ourselves. Anyway, we changed room for a smaller one and the staff offers us that night to upgrade us to an ensuite the folowing day. The next morning, of course, they haven't kept their promises and we moved to another room, that time located to the first building, but very noisy side, we were awoken every morning because the staff were putting some stuffs into the bins and at night same story up to 3 am.
    Also, regarding the breakfast, it is ok but very expensive for what it is and the staff of the restaurant keep interrupting us to clean every dishes, obvioulsy normally you wait that the people finished but no!!!!! During the breakfast, the staff interrupted us 4 times!!
    Finally the pool is just very small and the spa is for sure not cleaned very often as I got a mycose the day after!!! Nice, I know!
    I would definetly not recommended it, we have been travelling from new caledonia to australia passing by New zeland and never we were confronted with such rude staff in a very old furnished hotel. The only reason they have some stars is because it is quite nicely located in the centre!
    TO AVOID!!!!!!

    Unique Quality: Nice location

  • Kara89's Profile Photo

    Wouldn't recommend


    Having driven from Adelaide, we went to the hotel's car park first. The staff member there wasn't very helpful and didn't give us any direction as to what we were to do after parking. He said one word to us, "Name?" and then he just grunted when we asked him questions.

    We took our baggage to the hotel foyer and went to check-in. This staff member was also unhelpful and actually quite rude! We queried about whether we would receive RAA discount and the man said that we should've mentioned it when we made our booking and we weren't able to have the discount now, he also added, "It's only 5% anyway," in a really snobby tone. We all felt fairly inferior. The staff didn't make us feel very welcome at all. We paid in cash and he told us that included the room, parking and we would receive our $50 deposit back when we checked out.

    We had a Heritage triple (with a double and 2 singles) and were a little disapointed with how small it actually was when it looked a lot bigger on the web site. The ensuite was tiny and so was the fridge. We had friends staying in a Heritage double (with 2 singles) and they had a much larger ensuite and fridge. We only stayed over a weekend though, and were out and about during the day, so it served its purpose.

    On the first day, we went out all day and returned to an unmade room with our dirty towels still on the bathroom floor (a card in the room said to put towels that needed replacing on the floor and the room service staff would do this). We had to go down to the foyer to tell them that our room wasn't serviced. Instead of sending someone to our room to get rid of the dirty towels, they just handed us a stack of clean towels that we had to take back up to our room. The second day our room actually was serviced, so that lifted our spirits a bit.

    (Continued in 'Unique Qualities')

    Unique Quality: On the third day, it was time to go. We went to the desk to get back our $50 deposit and the staff member then told us that we never paid a $50 deposit. After at least half an hour discussion, the supervisor finally rang the man who checked us in and he confirmed that he had taken the deposit. The supervisor also told us that he had undercharged us for our room and didn't charge us for parking. We ended up leaving with $10 of our deposit.

    The staff members we encountered were all extremely rude. Being young adults, we're used to getting treated differently by people older than us, but we did nothing to warrant this unfair treatment. Usually, after we talk to people and they realise we're polite, sensible and friendly, we get treated as adults, but this wasn't the case here. Our stay at the hotel was fairly unpleasant in general and I would not recommend this hotel to any of my friends or family members, nor would I stay there ever again.

    There were a couple of good points:

    The pool, spa, sauna and gym facilities were adequate. The pool looks a lot bigger on the web site too! It was okay though.

    The hotel is also in a very central location and this made it easy to get to where we needed to by foot or tram.

    Overall, we had an unsatisfactory stay, but to anyone who wishes to stay here - good luck! :)

  • BorneoGrrl's Profile Photo

    Central & affordable


    I stayed here for a few days when I first visited Melbourne and booked a standard room (without bathroom). Upon entering, I could tell that it is an old hotel because of the furnishing & architecture, it's supposedly built in the 1800s. There is a huge staircase in the middle of the lobby which lands an old school grandeur feeling

    The room was small with the basic amenities which is OK since I spent most of my time outside. Most importantly, the location in central, right on Little Collins Street and close to major attractions & shopping centers

    You can book a single room for under A$100 (lastminute deals)

    The hotel is now managed by the Accor chain so I suppose members can collect points for their stay

    Directions: Between Swanston Street & Russell Street

  • Very Central


    We stayed at this hotel on our first night in Melbourne. It is situated on Little Collins Street which is right in the centre of the town. The room was basic, quite small and had a TV and a fridge.
    The only bad thing about it was you cant check in until 2pm and the room we booked had no toilet/shower. There was seperate showers and toilet that were shared for the floor and the one for us only had 2 showers in it.

    Unique Quality: Had a pool, gym (that was out of order when we stayed) and self service laundry which was good.

  • Robdaz's Profile Photo

    Great Location!


    While we were in Melbourne we stay at this budget hotel conveniently located right in town close to all the city sights. The room are small but it is clean and safe. The furnishing are dated but we didn't spent much time in the hotel anywhere, so it suited us fine.

    I located this off the net and it was quite a popular hotel mainly due to it's convenient location. Somehow the photos on the net made it looked more luxurious than it actually is due to some creative photography.

    Unique Quality: Great Location, close to Bourke Street, China town, Greek Precinct and 20 mins to Federation Square. We walk to most places from here and those further we hopped on the free red City Circle Tram, very convenient and it's free.

    Directions: Downtown.

  • xuessium's Profile Photo

    Hotel right in the midst of the city


    One of Melbourne's original hotels, this hotel looked a little jaded compared to its bigger competitors. The room is a little small and not so modern but heck, it's right there in the middle of the city, not far from the shopping hub of Bourke Street, Victoria weekend market, the tourism office and the yarra river area south of Flinders Street train station. What more can you ask?

    Unique Quality: For its price, location, location, location.

    Directions: Near Flinders Street train station.

  • KenRyu's Profile Photo

    Centre of everywhere


    I had my stay in this hotel for stay in Melbourne city. It took me quite sometime to find initially. But once you get use to it, I found that it is in the heart of Melbourne itself. It is 5-10mins away from Chinatown, Mel main shopping St., Mel Museum, Mel Park and a lot of other attractions...

    Unique Quality: It is a simple hotel with the basic facilities at a reasonable price. Warm and cosy service.

  • Good value for a hotel in Melbourne


    I stayed for 2 weeks at the Victoria Hotel and got a great weekly rate for a single standard room. The hotel is centrally located on Little Collins St., clean, comes with a refrigerator and there is a laundry facility in the hotel.

    Daily rates are decent too, depending on what type of room you want. Rates are posted on the website, and range from AU$97 for the smallest economy rooms to $160 for the largest standard rooms.

    Unique Quality: This is a great hotel if you don't want to pay a huge rate at a major chain hotel. It is also within walking distance to many attractions, and you can catch a tram a half-block away.

  • CandS's Profile Photo

    Victoria Hotel


    We stayed at the Victoria Hotel in January 2003. The room was fairly small but nice all the same. We had an ensuite, fridge, TV, hairdryer etc.

    Unique Quality: The central location is is so easy to walk anywhere from there!


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