| Hotel Rating: |   | | Satisfaction: |    | | Reviews: 11 | Photos: 11 | | 215 Little Collins Street |
 | Melbourne Victoria Hotel Reviews | 1 - 10 of 11 |  |
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 | Victoria Hotel: Wouldn't recommend
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Having driven from Adelaide, we went to the hotel's car park first. The staff member there wasn't very helpful and didn't give us any direction as to what we were to do after parking. He said one word to us, "Name?" and then he just grunted when we asked him questions.
We took our baggage to the hotel foyer and went to check-in. This staff member was also unhelpful and actually quite rude! We queried about whether we would receive RAA discount and the man said that we should've mentioned it when we made our booking and we weren't able to have the discount now, he also added, "It's only 5% anyway," in a really snobby tone. We all felt fairly inferior. The staff didn't make us feel very welcome at all. We paid in cash and he told us that included the room, parking and we would receive our $50 deposit back when we checked out.
We had a Heritage triple (with a double and 2 singles) and were a little disapointed with how small it actually was when it looked a lot bigger on the web site. The ensuite was tiny and so was the fridge. We had friends staying in a Heritage double (with 2 singles) and they had a much larger ensuite and fridge. We only stayed over a weekend though, and were out and about during the day, so it served its purpose.
On the first day, we went out all day and returned to an unmade room with our dirty towels still on the bathroom floor (a card in the room said to put towels that needed replacing on the floor and the room service staff would do this). We had to go down to the foyer to tell them that our room wasn't serviced. Instead of sending someone to our room to get rid of the dirty towels, they just handed us a stack of clean towels that we had to take back up to our room. The second day our room actually was serviced, so that lifted our spirits a bit.
(Continued in 'Unique Qualities')
On the third day, it was time to go. We went to the desk to get back our $50 deposit and the staff member then told us that we never paid a $50 deposit. After at least half an hour discussion, the supervisor finally rang the man who checked us in and he confirmed that he had taken the deposit. The supervisor also told us that he had undercharged us for our room and didn't charge us for parking. We ended up leaving with $10 of our deposit.
The staff members we encountered were all extremely rude. Being young adults, we're used to getting treated differently by people older than us, but we did nothing to warrant this unfair treatment. Usually, after we talk to people and they realise we're polite, sensible and friendly, we get treated as adults, but this wasn't the case here. Our stay at the hotel was fairly unpleasant in general and I would not recommend this hotel to any of my friends or family members, nor would I stay there ever again.
There were a couple of good points:
The pool, spa, sauna and gym facilities were adequate. The pool looks a lot bigger on the web site too! It was okay though.
The hotel is also in a very central location and this made it easy to get to where we needed to by foot or tram.
Overall, we had an unsatisfactory stay, but to anyone who wishes to stay here - good luck! :) Theme: HotelComparison: less expensive than average
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| Victoria Hotel: Awful hotel
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I would really not recommended this hotel. It is a shame that it is actually managed by Accor and have no scruple to pretend to have 3 star and a half. First, the staff is absolutely unfriendly and even very rude. Our first room was asolutely dirty, smaller than the website and hasn't been serviced: could still see the soap in the shower, the sheets were covered with stains and we couldn't access internet from our room. Also, the hotel is actually divided in 2 buildings, we were in the second one with no elevator, we had to walk a lot to get to the first building. We tried to take the stairs and when we reached the ground level, surprise: it was a huge bin with messy stuffs everywhere.
When we asked for another room, the staff was absolutely so rude and actually alludes that we may have soiled the sheets ourselves. Anyway, we changed room for a smaller one and the staff offers us that night to upgrade us to an ensuite the folowing day. The next morning, of course, they haven't kept their promises and we moved to another room, that time located to the first building, but very noisy side, we were awoken every morning because the staff were putting some stuffs into the bins and at night same story up to 3 am.
Also, regarding the breakfast, it is ok but very expensive for what it is and the staff of the restaurant keep interrupting us to clean every dishes, obvioulsy normally you wait that the people finished but no!!!!! During the breakfast, the staff interrupted us 4 times!!
Finally the pool is just very small and the spa is for sure not cleaned very often as I got a mycose the day after!!! Nice, I know!
I would definetly not recommended it, we have been travelling from new caledonia to australia passing by New zeland and never we were confronted with such rude staff in a very old furnished hotel. The only reason they have some stars is because it is quite nicely located in the centre!
TO AVOID!!!!!!
Nice location
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