More about Hilton Fiji Beach Resort and Spa
Hilton Fiji Beach and Spa? Prepare to be misled
In the naming of this resort there are a number of serious factual errors... First of all the 'spa' is more a collection of rooms that will eventually be turned into accommodation when the hotel is completed some time in the very distant future. Bizarrely they have decided to situate the Childcare facilities in the rooms next to the spa making for a less than restful experience. Similarly the gym is a tiny room next door - which can only fit a couple of cardio machines and some free weights.
The second misleading thing about the resort's title is that the 'beach' in question a horrible stretch of sandy dirt which various flotsam washes up onto. During our stay (which we left early) there was a constant sound of tractors trawling up and down in front of the rooms desperately trying to rake clean all the assorted dead plant matter.
The rooms are very nice - clean, light and bright. We stayed in a deluxe two bedroom beachfront. They have two bedrooms, two small living spaces and a kitchenette. While the rooms themselves are difficult to fault, at $1000 dollars a night - which is what we were paying - we felt decidedly short changed given the lack of 5 star facilities.
There is only one restaurant, the food is competently made and tasty, but the portions are huge and very expensive. If you are staying for any length of time the limited menu will quickly wear thin. The staff are very friendly and polite but very rarely got our orders right. At breakfast every morning we generally waited the full length of the meal before our hot beverages arrived - by which time we were ready to leave. While it is hard to be angry with the very polite staff their training clearly left much to be desired.
The managment staff were receptive to our complaints but there was very little they could do. Unfortunately they became quite rude when we attempted to check out early - refusing to refund the full amount of the remaining nights and instead withholding $1000 dollars as a penalty. They repeatedly cited that this was 'standard practice' but given the lack of facilities that normally make up a supposedly 5 star resort we were understandably annoyed.
Undoubtedly one day in the distant future this will be a lovely resort. Staff proudly told us of PLANS to build a lobby (the current one is decidedly temporary), restaurants, spa, gym etc some indeterminate date in the future. Quite honestly when we only have one week holiday we simply don't have the time to wait! We certainly don't think that at $1000 a night we should be getting any less than a full service resort. CAVEAT EMPTOR - We feel that HILTON really has an obligation to explain to guests the resort's obvious limitations before they book, and definitely be less punitive should they choose to cut short their stay.
At any rate we called the Westin a few doors down and explained our predicament - they were happy to accommodate us, giving us a free room upgrade to their deluxe beachfront and sending complimentary champagne up to our rooms on arrival. Their spa was beautiful and more than made up for the few days we spent at the Hilton feeling decidedly stressed!
On the beach
We stayed here at the Club Fiji Beach Resort for two night before we were evacuated and taken to a motel in Nadi.
The grounds are very pretty and the thatched bungalows have a nice porch, but we didn't think that they were especially clean.
The staff was very friendly and the food was good.
Have just come back from Easter at Hilton Fiji. I was travelling with my husband and two boys and we had a fantastic time. The kids were entertained constantly by the activities team, the pools go on and on, plenty of lounges by the pool and there is so much space - perfect for children to run around. The rooms are just lovely - all the mod cons, we booked a 2 Bedroom and we had 3 TV's - all flat screens and with Play Stations! The staff are also the best hands down - we went to Sofitel and Westin for dinner and ended up coming back to the Hilton. The team are so friendly and helpful. My personal favourite was the deli - apparently they have only recently opened it but every day there were fresh pastries, bread and all sorts of yummy things all made at the hotel - you can't beat the smell of fresh bread baking in the morning!! A great place for snacks for hungry kids & husbands! We came home relaxed, tanned and hope to get back there next Easter!
Really didn't want to leave...
My partner and I have just spent a week at the Fiji Hilton and we had a great time. Flew from Sydney with Air Pacific and had the BMW transfers included which was a great way to get to the hotel.
My only caution is the discription of the rooms. We had booked a Delux Ocean View studio and arrived to find that the view was through one window in the bedroom. As the hotel was only about 30% full we were able to move to the front of the villa to a Delux One bedroom for about a third of the usual price. Our villa was one of the ones with the shared plunge pool and if you can afford the extra, I wouldn't hesitate to recommend that you pay it. We spent most of our time either lying on the day bed or in the pool and only went to the main pools a couple of times. As there weren't many people around, we had the plunge pool to ourselves for the entire week. The room itself as great with all the mod cons, kitchen, plasma screens, dvd, cd and playstation. The kingsize bed was one of the most comfortable I have slept in.
There is only the one place to eat at the moment but we found that the food was okay. We had breakfast included and the buffet was fine. We had dinner there a number of times and it was pretty good. We also ate at the the Westin, the Worldmark and at Castaway Island. In general, I would say that food in Fiji is not that special so don't expect it to knock your socks off where ever you go.
The staff at the hotel were great. Very friendly and we found the service in general to be of a pretty high standard. The tour desk organised a great one day excursion for us to Castaway Island with a helicopter transfer with no problem. Activities were organised everyday but I think most of them were cancelled due to lack of interest. We went there to lay by the pool so we weren't terribly concerned by it. Weather was great while we were there with the exception of two late afternoon thunderstorms one of which knocked out the power for about half an hour. It is the rainy season at the moment so it's wasn't a suprise to see some clouds.I understand that the week before there was very heavy rain which caused some flooding around Nadi but it was all clear by the time we arrived.
All in all I would have to give the place a big thumbs up if what you want to do is sit by the pool and read a book. We came back very relaxed (and tanned) and wished we had of booked for a couple of days longer.
Lack of Facilities Disappointing
My partner and I recently spent a week at the Fiji Hilton.
Our experience was somewhat of a mixed bag.
Arrival in Fiji
We had prebooked BMW airport pickup through the Hilton. When we arrived the BMW was nowhere to be seen. Finally when we couldn't locate it the Hotel was contacted and advised that the BMW had picked up another couple who in fact had not booked the BMW pick up. Finally after sitting in the airport for over an hour waiting for the BMW to be sent back to pick us up it finally arrived. The staff at check in did apologise for what had occurred.
We booked a deluxe ocean view studio but upon arrival we were shown to a room at the rear of the relevant block. The room was lovely and modern but the only view of the ocean was via a very small window in the very corner of the bedroom and you had to stand against the wall in the bedroom next to the bed to see the ocean - very disappointing. I feel to call it an 'ocean' view studio was very misleading. The small balcony looked into the back of a fence blocking off the adjoining construction site.
I must say though that with me in tears, my partner went back to the reception desk and very politely expressed our disappointment in the accommodation. We asked for alternatives and indicated our willingness to pay more for a better room. They were very understanding and came back to us and offered us a free upgrade to a one bedroom apartment which had lovely views of the ocean, a kitchenette, seperate bedroom and bathroom, dryer and barbeque. It was a really stunning room and we were very impressed. Also lovely Molton Brown toiletries were provided daily and these were a lovely treat.
We would recommend if your budget doesn't stretch to the 1 bedroom unit, go for the non-delux cheaper ocean view room (ie: the one which is smaller than the delux) as it is located at the front of the resort buildings and has great water views.
There is only one restaurant at the Resort - Nuku. The menu was very limited and very expensive. We had dinner at the restaurant on our first evening and were very disappointed. My partner ordered the steak (approx $45). He ordered it well done and when my partner cut into it it was very obviously rare. He sent it back and when it came back for the second time it was again rare. He sent it back again (by which time I had finished my meal which was quite nice but not worth the $45 we paid for it). It finally came back correct (was the same piece of meat just cooked a bit longer each time). The person I assume was the restaurant manager was very concerned at the problem with our meal and apologised profusely for the poor service. She offered us free desserts and coffee. If you try anything at the restaurants try the desserts - they are delicious. Service was quite poor generally but the staff very friendly. I think the poor service was more a reflection of a lack of appropriate training rather than a reflection on the staff themselves who were very friendly.
We tried a couple of restaurants at the adjoining Sheraton and Soffitel and the meals there were far more reasonably priced and the service far better. I would recommend eating externally to the resort. You can just get on the Denarau Shuttle Bus which comes every 15 minutes and it will drop you off at all the resorts. The other resorts are also within walking distance along the beach. We enjoyed going for a circuit on the shuttle bus and it was a great way to check out the island and to have a chat to people from the other resorts to see what their experience of their stay was.
We had breakfast each morning at Nuku. Food was normal buffet breakfast fare and once again the service was poor with used dishes sitting the entire meal on the table and hot beverages taking 20-30 minutes to arrive. Also hot food seemed to sit for lengthy periods of time without being replenished so on occasion we had to ask for bacon etc. Eggs were freshly cooked though to order and were great. Also was some great fruit cake. Staff were very friendly though so we couldn't get too angry - we just joked and put it down to 'Fiji Time'.
There was also a coffee shop on the site which offered a very limited range of snacks and a couple of premade sandwiches (no cakes or desserty stuff - very disappointing) but you could get a coffee there quite reasonably priced. Also opening hours were limited. Thomasi at the coffee shop was lovely and very friendly and we made it a habit to head to the coffee shop each afternoon for a coffee and a chat with Thomasi who was a credit to the resort.
A couple of shops are located in the resort in temporary facilities. Very limited range and quite tacky poor quality clothing. Was a nice jewellery shop called Cocoon but I recommend going to the same shop which had stores at Sheratons - much bigger shops and better range. Sheraton Denaru had by far the best range of stores with Jacks, Prouds, Tappo, general store etc etc - best shops on the island.
The pools were stunning with magnificent pools stretching the length of the resort. There were also very comfortable loungers surrounding the pools with towels provided and we spent much time relaxing by or in the pools. They were truly magnificent and by far the best pools of anywhere on the island. One criticism is that there is no poolside bar service so if you wanted a drink you had to get up and walk to the restaurant. Would have been great to see one of the staff doing the rounds of the pool taking drink orders. As the restaurant was never busy this would also have been a great money spinner for the resort as the humidity was high. Rather than get up we started buying bottles of soft drink and taking them to the pool so we didn't have to get up.
The gym is temporary and has very limited equipment and is very small. It is located in what will one day be a resort room. Equipment was new and in good working order but was really not what you would expect for a 5 star resort. Were a couple of plasma screens and a cold water machine which were great. Gym is also located right at one end of the resort which is a bit of a hike to get to if you are staying at the other end.
Spa is also temporary and located in what will become a resort room. Staff were very friendly but prices very steep eg: around $150 for a 1 hour massage. The spa rooms were not particularly luxurious and we spent our spa time listening to the noise from the adjoining construction site. Very disappointing. Further, the staff did not appear to be particularly skilled and being regular devotees of massage we found the level of skill shown by the staff quite poor, particularly when staying at a 5 star resort and paying 5 star prices. You don't get what you pay for. But the staff were very friendly and trying to make the most of their temporary facilities. I would recommend going to the spas at either the Sheraton or Sofitel - Far wider range of services offered by them and much nicer facilities.
Comparison to other resorts
We visited the Sheraton Denaru, Sheraton Villas, Westin and Sofitel during our stay. The Sheraton's and Westin were very tired and I would have been very disappointed had we booked in there. Far better restaurants and selection then the Hilton though. Sofitel was very nice and would be a good alternative to the Hilton but the pool area was quite small and very busy. Had a lovely main building, some great shops, and a great little general store. This resort would cater better to families with children. The Hilton really is not suited for children with activities for kids limited.
If looking for a light snack or lunch we recommend heading up to the Sheraton Denaru to the coffee shop adjacent to the general store at the Sheraton Denaru and Villas. Had great coffee and free internet. Also had light snacks and a good range of cakes and biscuits.
We also hired a car for a day and dropped in to the Shangrila resort on the Coral Coast. It was very tired and old although very well maintained. Once again I would have been very disappointed had I booked in to stay there.
The lady at the tour desk at the Hilton was very helpful and we booked a trip out to Treasure Island. Island itself was lovely but resort very old and tired. Was very well maintained though. Also had a baby turtle pool with hundreds of baby turtles which was a highlight and we also got to visit and hold their resident iguana which was also a great experience. I don't recommend booking a trip there which includes a meal as it was dreadful. Yasewa Flyer trip to the island was fantastic and we went past a number of other islands on our way. Snorkling on the island was a highlight of our time in Fiji and we had a fantastic time exploring the reefs and fish.
Beaches along Denarau Island were pretty ordinary as the island is reclaimed land. We would therefore recommend a day trip to one or more of the islands to explore their beautiful beaches and clear waters.
Hiring a Car
We hired a car through the main reception to do a little exploring of Fiji for a day. We went north to Latoka and south to Sigatoka. Was really a waste of a day as there is really nothing to see with the towns being very 'third world' and grubby. If we had our time again we would have either booked another day trip to another island or a day trip into one of the villages.
All in all our stay at the Hilton was overall lovely and relaxing although we were disappointed by the lack of restaurants/eating choices and the temporary spa and gym. We would love to go back when the main resort building is complete (Stage 1 only is constructed now with additional facilities with Stages 2 and 3) as this will provide for the ultimate spa facilities, gym, shops and restaurants. Of all the resorts on the island the Hilton was by far the premium choice and will definately be so when the next stages are completed and operational. Also it appears that a large retail type development adjacent to the Hilton is under construction at the marina. This will further offer additional close facilities for visitors.
While the above review is mixed if you are looking for a luxury top end getaway the Hilton is the place to go. However, we do recommend that you explore the other resorts at the beginning of your stay as this will give you a clear idea of all the other facilities available to you at the other resorts. Makes the lack of facillities at the Hilton at the moment more acceptable as there is access to other facillities at the other resorts - our problem was we didn't discover them until about half way through our stay - so ctake the time out on your first day to explore all the resorts check them out .
Highly recommended for a very relaxing stay. Not recommended for shopping or for party animals. Highly recommended for very friendly fijian people. Don't expect 5 star service as it is a third world country and you are on 'Fiji time'.
Be mindful of the seasons - can be a lot of rain at certain times of the year.
not a 5 star hotel
As it was our honeymoon, we were very disappointed with this hotel and the staff. We stayed in a studio oceanview room and we had no where to sit and read a book and the only place to have dinner was on our bed. Our bed was 2 single beds together with a huge gap in the middle. When I asked for some extra furniture inside, we recieved a deck chair and when asked if we could have a proper bed, the staff said that was all they had. The hot water went missing for a day and electricity also disappeared for a day. There was only one restaurant at the hotel and the food was average, we had to eat at other hotels or Cardo's at the Marina. The staff were very laid back to the point that we had to go up to the bar numerous times to get a drink after the staff had taken our orders poolside. We had a few days rain and there were no other activities planned besides beach front activities where as other hotels were organising games etc... inside. The hotel is new but there is nothing much to do there if you didn't want to go out for the day. There are many hotels around the area that are better value for money.
Fabulous,can't wait to return!
My husband and I and another couple after 6 months of looking and reading reviews decided to book our 7 nights holiday at the Fiji Beach & Spa Hilton.We had read so many negative reports and I can honestly say we had the best time and could not fault anything with the resort.
We stayed in a 2 bedroom oceanview villa with breakfast included.We arrived at 9.30pm, picked up by a BMW (little bit run down, but who cares) arrived at the resort to Bulla! and drinks. Driving from airport to resort was dark and didn't like what I saw but once we got to Denarua Island it was like a different place. The Hilton was heaven. Beautiful rooms, the only thing that I could say that was needed was instant coffee, so we bought some. All the rooms were facing the beach.Pools were wonderful.Breakfast was great everything you could want. The meals we had at dinner were great. Staff were such beautiful people. We talked to many of them as we were interested to find out about their home life, which is so different to the resort life. There is a bus that drives you to all the resorts on the island which is free and comes by your resort about every half hour and goes down to the marina, stops at all resorts and comes back again. After having breakfast you don't need anything else to eat until dinner. We went to the Sofitel for dinner which was also nice.Went to the Tradewinds for dinner which was a buffet and a show which we enjoyed. Had dinner at Cardo's at the marina. Here you can get steak and some seafood. The place didn't look much but the meal was nice.
We took a catamaran to South Sea Island which was $83.included lunch and all drinks. Snorkelled around the island,went in the glass bottom boat to look at the reef and fish. Had a very nice day there,but there was sea lice in water in one section. My husband and friend went to Treasure Island for an afternoon trip to do more snorkelling and said this island was more enjoyable and when we come back we will be staying a couple of nights on this island. Had beautiful beach, better snorkelling,included lunch no drinks.
I used the spa massage parlor at the Hilton a couple of time which was heaven!
We hired scooters from the Tradewinds for 24 hrs which was $79 per scooter and drove around Nadi and down to the Sonisali.Everyone kept waving to us and cars flashing there lights at us even the police. Found out later they were just saying Bulla! Hired a 4wd one day and headed towards Suva, went through ShangriLa's past Naviti. This is where you really see how the Fijiian village life is.
So we went through all the other resorts we were thinking of staying and we definately stayed at the best resort. The Hilton are planning on finishing the second stage of construction in 2009 and we'll be back! And also we heard no construction noises while we were there. This place was absolute Heaven!! Don't for get the aerogard when you do out to dinner.
Outstanding Time at the Hilton
We stayed here for one night in January. We were dropped off very early in the morning as our friends had a flight to catch. We actually arrived at the Sofitel, and wanted our friends to get going, so waited there for the Hilton to send a car. As soon as we arrived the girl at the front desk kept assuring us we were at the Hilton, and they would take care of us, and they certainly did. We were immediately checked in.
I would have to agree with Chris about the room description, we also found the ocean view exactly that, a view out the bedroom window, and also upgraded to the one bedroom ocean front. I wish we had had a similar experience with the plunge pool. We had 2 families below us, and unfortunately, they chose to use the plunge pool most of the time, instead of the main one. One suggestion I would make is to reserve a couple of the villas for adults only.
p.s. the date stamp on the pictures is wrong!
The staff was more than accomodating. They arranged for a trip into town for my husband to get his ear pierced. They also tried to work with the airline to retrieve our lost bag, (never did get it back), they let us stay until it was time to catch our flight with no problem. We enjoyed the breakfast, although they were originally going to charge us, (our paper that showed it was included was in our lost bag). We only used room service the rest of the time, and that worked great. The pool staff was friendly and engaging.
The room furnishings were sleek and modern, the bed was super comfortable., the grounds lovely, and the pool area was stunning. We only wished we had more time there!
Perfect for our 20th Wedding Anniversary
We booked the Hilton back in October before the countries problems but don't let this put you off, the people were friendly as ever and went out of their way to make our stay perfect.
We were greeted by an awsome guy and transfered by BMW to our hotel with an arrival drink awaiting.
Our Ocean View Studio was modern with a great sea view from the first floor.I did wonder if we should have up graded after reading other reviews but we were more than satisfied.
The pools are in an awsome setting with gorgeous sea views.
Breakfast was to die for or rather now diet for!!
We didn't bother with lunch after being so full.
Dinner menu was good but needs a little variation perhaps a blackboard menu. Although the option of going to nearby Sofitel and Sheraton's is a good idea.
We head two dinners at Sofitel which were lovely outside although very busy.
This is why we enjoyed the Hilton so much, it's quieter and more personal than all the other resorts.
I look forward to seeing it finished and would definitely go back again.
I am looking to buy a permanent unit here. It's an amazing property and it's only 30% complete. You don't see or hear any construction...becasue they have evereything covered. The spa was lovely, although they are building a 22 room suite for the full release. The rooms were like small apartments with all the ammenities, even a washer and dryer in the 1 bedroom units and yoga mats. 7 pools and counting, an amazing restaurant. It was like being at the Four Season. Everyone was so nice, it was quiet, not overbooked, free shuttle to other hotels in the gated community. I would like to move in....seriously, we are purchasing some investment property with them. Applause! I would like to go back for my honeymoon, anniversary or any other excuse. The hotel is also located to the dock for tours and diving. You can even visit the island from "Castaway".
Can anyone give me the info on the place , is it worth the stay or not
RE: Hilton Fiji
I havent personally been to the Hilton, (I live in Fiji tho), it is brand new and i have seen all the phamplets/advertising material etc, a friend has also stayed there. It is an upmarket hotel with tropical pacific style settings. I would recommend it. It is situated at Denarau Island which is a very beautiful place
Denarau, Fiji Beach Resort by Hilton - Meal Plans
Has anyone stayed at the Fiji Beach Resort managed by Hilton? I have been able to find a great value package for my husband and baby son who is under a year old. My concern is that the restaurants etc will be ultra expensive. Can anyone let me know if they offer meal plans? or if not what sort of price range I would be looking at for meals (break/Lunch/Dinner) in $AUD.?