We booked two out of the three rooms here back on 23rd February 2009 for our December 2009 family holiday. We took two rooms because Ascot Parnell advised that one room would give us a “squeezed in feeling”. Unfortunately, I lost my job on 16th October 2009 and we were forced to cancel our New Zealand holiday on 18th October 2009.
The numerous cancellation policies for this establishment vary based upon whichever website they have advertised so I have left this feedback on every website that I can find where they have advertised so that you are able to leave reviews on. Their most recent cancellation policy is 60 days. When I lost my job we cancelled our holiday within two days, which was 57 days or 3 days inside their cancellation period. Of course these individuals were not very compassionate and said there would be no refund because we cancelled out of their so called “current refund policy". After numerous emails to Ascot Parnell (a lot of which they completely ignored) they finally said to wait until after 15th December to see if they could re book the rooms. Unbeknown to the proprietors of Ascot Parnell, we had telephoned them asking about accommodation and Therese said “they were completely full because it was the holiday period and to try another B & B”. We also asked some friends to email them requesting accommodation for the same dates. They were also told that Ascot Parnell was completely full. We now had the proof that they did not have any accommodation available and once again asked for our money back. In response Ascot Parnell told us that “our records had been closed”
They did refund a small portion of the NZ$600 we had left as a deposit. They had our money since March 2009 and we could not get the rest of our deposit back through our credit card company either. Now we know why they ask for half the stay as a deposit, the more they get to pocket if something unforeseen happens to the unsuspecting traveler. We would like to warn others that you cannot trust Ascot Parnell and as far as we are concerned they have committed fraud. They have caused our family considerable stress and heartache during an already difficult and distressing time over the Christmas break (being out of work). My family is so upset about this but I’m sure their dog Khalifa did not have to go without anything over the festive season, as did our children.
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