The Langham, Auckland

5 out of 5 stars5 Stars

83 Symonds Street, (formerly Sheraton Auckland), Auckland, North Island, New Zealand

2 Reviews

The Langham
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95%

Satisfaction Excellent
Excellent
63%
1087
Very Good
24%
424
Average
8%
152
Poor
2%
36
Terrible
1%
25

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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Good For Families
  • Families94
  • Couples88
  • Solo91
  • Business84
  • briarlyn's Profile Photo

    Great hotel, expensive parking

    by

    The Langham is the old Sheraton and is typical of many luxury hotels - everything is beautiful, clean tidy etc but you can see signs of aging on carpets etc some times. In saying that, the times I have stayed there the staff have been very helpful and the free spa facilities (jacuzzi, drop pool, sauna, steam room etc) are excellent, and the Chuan spa have a great range of other spa treatments available which I never got a chance to try. Breakfast is much the same as many other hotels in this same category. The only possible downside to this hotel is that valet parking can be very pricey (up to $30-$40 which is not common in NZ), however this was never much concern to me as I stayed there in business and you can self park for a much lower fee.

    Unique Quality: Free spa facilities which is rare in Auckland.

  • fishandchips's Profile Photo

    Langham Hotel - formerly Sheraton Hotel

    by

    The Langham has the best service of any place I have stayed at in Auckland. It is an older hotel and the rooms are on the small side but they are well appointed and do have nice furniture and good beds. A previous visit had me on the Executive floor which came with wide screen TV and antique furniture. Normally it's the lower floors and they are nicely set up too. Only small complaint is that in many rooms the bed is two singles zipped together to make up a King size bed!

    The hotel is located near the start of K' Rd on Symonds St so is close to Queen street and the main shopping area of down town Auckland.

    There are always several people out front ready to hep with luggage, find you a taxi or assist in giving directions.

    Unique Quality: The gym here is very good and nothing ever seems to be a problem - even at 10.45pm when one finds that he has no toothpaste...... 5mins after a call to the front desk a toothcare kit was delivered!! In room bottled water is delivered each evening and I get fruit waiting for me on arrival (inside the room!). The bathroom has a full compliment of items from loofa to sewing kit if you are caught short.

More about The Langham, Auckland

Langham Auckland

by fishandchips about Langham Hotel

Formally the Sheraton hotel, the Langham has the best service of any place I have stayed at in Auckland. It is an older hotel and the rooms are on the small side but they are well appointed and do have nice furniture and good beds. Last time here I was on the Executive floor which came with wide screen TV and antique furniture.

There are always several people out front ready to hep with luggage, find you a taxi or assist in giving directions. The gym here is very good and nothing ever seems to be a problem - even at 10.45pm when one finds that he has no toothpaste...... 5mins after a call to the front desk a toothcare kit was delivered!!

You Get What You Pay For

by TripAdvisor Member bruinlombard

First off, this is nowhere near a 5-star hotel. The hotel is old, the gym facilities need a lot of help and the rooms are not that great. In fact, we had a non-smoking room on a floor that had a smoking lobby. However, the customer service for this hotel was great. They were very nice and accomodating, as was nearly everyone that we met in New Zealand.

The bottom line is that you get what you pay for. We paid about $105/night through Expedia, so we shouldn't have expected much. This hotel is further away from the Quay and the main tourist attractions of Auckland. They do have a shuttle which drops you off at the main shopping area.

Overall, an ok stay, but we probably will not stay there again. If you really want a modern, 5-star feel, book a room at the Hilton Auckland.

Wonderful after a long flight

by TripAdvisor Member n0rthern_traveller

We stayed at the Langham on the first night of our holiday in New Zealand. It is a little far away from the action but for two very sleepy people it was just what we needed! The room was not huge but the bed was (and very comfotable)! The bathroom was clean and modern as was the rest of the decor (including an enormous flat screen tv).
The room was quiet and allowed us to catch up on some much needed beauty sleep.
The staff were very helpful, suggesting places to visit after we'd moved on from Auckland. If you are looking for a little bit of luxury and don't mind being a little away from the harbour and shops (although the hotel does run a free shuttle bus to the main shopping street) this is a good choice.
Breakfast wasn't included in the price of the room so if you are hungry and can eat a lot it is worth paying for as the food is excellent with a huge variety. However if all you are in the mood for is a piece of toast then I'd find a local cafe as the Continental option for breakfast was around $18 and the cooked around $24.

Great hotel!

by TripAdvisor Member konagirl

Loved the Langham ... my only disappointment was that I couldn't stay in Auckland -- or at the hotel -- for longer!

The hotel itself is beautifully appointed ... dark wood and upscale tile in the rooms. The beds are super comfortable ... the amenities are above average.

The front desk staff was quite helpful, and the price was certainly right ($195/night NZD).

I would love to go back and would definitely recommend this hotel to others.

I can't comment on the location as I was driven everywhere I went, but it seemed within a reasonable distance to the University of Auckland and somewhat central to other attractions.

Never a 5 star hotel!

by TripAdvisor Member beautyeditor

We have just attended (12 February 2007) a product launch at what we were told was a "5 star hotel". It was awful - drab, dreary, cramped, poorly lit, poor seating, no parking, bad sound system - We would never recommend it and hope it's the last time we ever have to attend a function there. The company who did the product launch was probably trying to save money with a cheap venue, but there was a significant opportunity cost for them in choosing this sub-standard venue.

Opulent but relaxing atmosphere

by TripAdvisor Member Traveller_S-WalesUK

Recently refurbished in opulent traditional style in earth colours. Despite the opulence it was a pleasant place to stay due to the friendliness of the staff. Our room in common with many city hotels had an uninspiring view but was quiet. The room was small but was beautifully furnished with very high quality linens and soft furnishings. The bathroom was small but "perfectly formed".
One drawback of the room was that all storage space was taken up with glasses, crockery, nibbles and directories etc leaving little room to unpack.
Breakfast in the restaurant appeared to be a disorganised affair but light meals in the lounge were tasty and satisfying.
The location was a 20 to 30 min walk from the city centre but the complimentary shuttle bus ran very regularly throughout the day.
Pleasant pool area on the roof.

Beautiful!

by TripAdvisor Member Glexx

This was beautiful, we decided to treat ourselves after trying to book into another hotel on Queen street and finding fleas in the carpet!
The Langham was opulant and tasteful, a lovely place to treat yourselves to a couple of nights stay in their beautiful rooms. The staff were lovely and pleasant. Wonderful experience.

The outcome depends on which floor/category you book

by TripAdvisor Member Jennifer74

I recently stayed at the Langham on business in Auckland. In reading the reviews there is a clear loved it or hated it message, and I think I know why. I was traveling with several business colleagues, and all of us booked their superior guest room (the lowest category- usually called standard). Myself and two others received the superior guest room we booked, but one other received a random upgrade to an executive floor, and another received a double upgrade to executive with a butler.

I don't have any problem with that as upgrades do happen and it just clearly wasn't my lucky day. HOWEVER.... the hotel is presented as a 5 star property with no mention made of the fact that floors 1 through 4 while called "superior" are very clearly substandard for a 5 star "luxury" property.

The room interior was a tired Holiday Inn at best, and the worst part was that the furniture seems to be what's left over from renovating the other floors. My king bed was two twins pushed together (which is fine, that is often the case) but there was no bed bridge between the two, and worst of all the two twin beds were not even of the same height leaving a 1" drop off if you tried to sleep in the middle of the bed.

My friends who were on the 2nd floor also had the same low quality rooms. The friend who was on the executive level had a very lovely room that matched the "promises" the lobby quality, website, and staff made. The butler serviced rooms were the same decor as the executive levels but with the addition of the butler. Great if you enjoy that sort of thing.

Bottom line, I don't think they deserve the 5 star rating with roughly half the hotel rooms still being very low grade hotel quality and not "superior." If you stay there, make sure to know their version of superior is actually 2 star at best.

Forum Posts

Christmas Vacation

by Somedoll

My family and I will be in Auckland for one week in December. We are coming from San Francisco. This is our first time in New Zealand. Are shops, movies, or restaurants open on Christmas day? What should we absolutely see or do? Thanks.

RE: Christmas Vacation

by vtveen

Hi
For the must see's : see tips on VT from members in the Auckland and Auckland Region travelguides. There are lots of them.

Have fun

Jaap

RE: Christmas Vacation

by Lalee

Hi

Auckland is pretty quiet on Christmas Day however there are some restaurants open. You usually have to book as they do special Christmas day banquets.
You can start at the Langham Hotel. You can email them for their Christmas day specials.

http://www.langhamhotels.com/langham/auckland/index.html

Or have a look at this website which lists and reviews alot of Auckland restaurants.

http://www.menus.co.nz/auckland/

And for more information on Auckland and New Zealand in general go to this website:-

http://www.aatravel.co.nz/main/index.shtml

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 The Langham, Auckland

We've found that other people looking for this hotel also know it by these names:

The Langham Hotel Auckland
The Langham Auckland Hotel Auckland Central

Address: 83 Symonds Street, (formerly Sheraton Auckland), Auckland, North Island, New Zealand