Boatshed Motel Apartments Mt. Maunganui

Great accom, but slack customer relations....

Absolutely fantastic room, almost like new, and very comfy. I would've recommended this place to all my friends BUT.....

On my 2nd day there, I popped back early afternoon and discovered that sure the room had been 'serviced' - but not how i would define 'service'. My clothes that I had laying on the bed had been thrown down on the floor - amongst all the dead moths (which were there when I arrived the day beforehand) - and given that I had made the bed neatly anyhow, I didnt understand why this had to be touched. I was staying another night still, and had arranged the pillows as I wanted them, per my choice! NOT messy. They had also given a pile of new linen for the kitchen, but still not taken the ones I had used... so I didn't see the point of that.

So I went in to the office and spoke to the woman, who defended the manner in which my belongings, and room had been dealt with as if it was ok! I mean, I was the one PAYING big dollars to stay there - and for no respect, I felt that was despicable! I didn't rant and rave or swear, I calmly yet assertively made my anger known. Lucky she was saved by the ringing phone.

Then the next morning after I had packed up my car, I went into the office to pay (in a much pleasanter mood due to the nice shower and the sun!), yet she just put the invoice and the eftpos receipt on the counter! It had been charged in total to my cr card - 30 mins after my visit to the office the previous day! And with no authorisation from me! On the phone when I booked I was told that them taking my cr card number didnt mean that any money would be charged unless I didnt turn up there. She even said in that same phone call, that I could pay by eftpos if I wanted when I was there. Did I even GET that chance????

So in a touristy place such as The Mount, is this any way to treat customers??? I was horrified. Good luck to anyone who stays there - cross your fingers you deal with the guy, he was great.

Unique Quality: I heard some of the rooms have sea views, but I was on the very noisy road side.